Access Dubuque
Customer Service Rep
Engineering Services and Products Company
1 Positions
ID: 77603
Posted On 08/12/2025
Job Overview
The CSR is responsible for accepting, addressing, and resolving customer questions, issues, and complaints in a professional and timely manner, ensuring a positive customer experience.
Essential Duties & Responsibilities:
Answer incoming calls, identify the nature of inquiries.
Research solutions using company systems (E10, Order Power, CRM), catalogs, vendor references, internal experts, and online sources.
Stay organized to ensure timely resolution and regular customer updates.
Accurately document all interactions in customer accounts.
Follow established policies and procedures when resolving problems.
Competencies:
Strong problem-solving, analytical, and decision-making skills.
Clear and persuasive verbal and written communication.
Active listening and effective meeting participation.
Ability to remain professional when dealing with emotional or difficult situations.
High School diploma required; 4+ years customer service experience.
Knowledge of sales and customer service techniques.
Proficient in complex computer systems and online research.
Primary Contact
12164
FarmTek HR Department
,
563-875-2288
Phone
Phone
Phone
Fax
hrdeptiowa@farmtek.com
Email
True
False
True
Job Details
Categories
Customer Service
Manufacturing
Location
Dyersville, IA
Shift
First Shift
Job Type
Employee
Full/Part
Full Time
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
Retirement Plan
Paid Vacation
Paid Sick Leave
PTO (Paid Time Off)
Paid Holidays
Tuition Reimbursement
Qualifications
Education
High School/GED
Experience
1-2 Years
Company ID
1007
Job REQ #
# Positions
1
Start Date
20250812
End Date
20260115
Featured Job
1
TH Ad
0
TH Comments
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Engineering Services and Products Company
About the Company
A rewarding career waits for you at Engineering Services and Products Company!
ESAPCO was founded in 1979 with the purpose of bringing the highest quality products at the most competitive prices with exceptional customer service directly to the agricultural, horticultural, building and retail trade communities. With this goal in mind, we have grown from a regional, two-person operation to one with corporate headquarters and sales call center located in South Windsor, Connecticut and a manufacturing and distribution center located in Dyersville, Iowa. Brands that fall under our umbrella include FarmTek, ClearSpan and GrowSpan.
Engineering Services and Products Company
1 Positions
ID: 77603
Posted On 08/12/2025
Job Overview
The CSR is responsible for accepting, addressing, and resolving customer questions, issues, and complaints in a professional and timely manner, ensuring a positive customer experience.
Essential Duties & Responsibilities:
Answer incoming calls, identify the nature of inquiries.
Research solutions using company systems (E10, Order Power, CRM), catalogs, vendor references, internal experts, and online sources.
Stay organized to ensure timely resolution and regular customer updates.
Accurately document all interactions in customer accounts.
Follow established policies and procedures when resolving problems.
Competencies:
Strong problem-solving, analytical, and decision-making skills.
Clear and persuasive verbal and written communication.
Active listening and effective meeting participation.
Ability to remain professional when dealing with emotional or difficult situations.
High School diploma required; 4+ years customer service experience.
Knowledge of sales and customer service techniques.
Proficient in complex computer systems and online research.
Primary Contact
12164
FarmTek HR Department
,
563-875-2288
Phone
Phone
Phone
Fax
hrdeptiowa@farmtek.com
True
False
True
Job Details
Categories
Customer Service
Manufacturing
Location
Dyersville, IA
Shift
First Shift
Job Type
Employee
Full/Part
Full Time
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
Retirement Plan
Paid Vacation
Paid Sick Leave
PTO (Paid Time Off)
Paid Holidays
Tuition Reimbursement
Qualifications
Education
High School/GED
Experience
1-2 Years
Company ID
1007
Job REQ #
# Positions
1
Start Date
20250812
End Date
20260115
Featured Job
1
TH Ad
0
TH Comments
Similar Jobs
Customer Solutions Manager
Flexsteel Industries, Inc
Customer Care Specialist
Flexsteel Industries, Inc
Customer Service Representative
Medline Industries
Customer Service Representative
Cottingham & Butler/ SISCO
SPORTS REPORTER
Telegraph Herald
Client Service Representative
Cottingham & Butler/ SISCO
Customer Service Representative
Medline Industries
Membership Services Representative
Dubuque Community Y
Claims Representative
Cottingham & Butler/ SISCO
SPORTS & NEWS REPORTER/PHOTOGRAPHER
Dyersville Commercial
Share this Job
Engineering Services and Products Company
About the Company
A rewarding career waits for you at Engineering Services and Products Company!
ESAPCO was founded in 1979 with the purpose of bringing the highest quality products at the most competitive prices with exceptional customer service directly to the agricultural, horticultural, building and retail trade communities. With this goal in mind, we have grown from a regional, two-person operation to one with corporate headquarters and sales call center located in South Windsor, Connecticut and a manufacturing and distribution center located in Dyersville, Iowa. Brands that fall under our umbrella include FarmTek, ClearSpan and GrowSpan.