The HealthCare Connection
Join to apply for the
EHR Support Analyst
role at
The HealthCare Connection 3 days ago Be among the first 25 applicants Join to apply for the
EHR Support Analyst
role at
The HealthCare Connection Career Opportunity:
EHR Support Analyst
Location: Lincoln Heights Cincinnati, OH
Organization: The HealthCare Connection (Hybrid role)
About Us
The HealthCare Connection (THCC) is a non-profit Federally Qualified Health Center (FQHC) serving the underserved, underinsured, and uninsured residents of northern Hamilton County since 1967. As Ohios first community health center, we are committed to advancing health equity and connecting all individuals to quality careregardless of income or insurance status.
Position Summary
The Healthcare Connection is seeking an experienced
EHR Support Analyst
to serve as a subject matter expert for the implementation, optimization, and ongoing support of
Nextgen/EPIC
and
Dentrix Enterprise
systems across our clinical operations. This role will partner closely with clinical staff, IT, and vendors to ensure that the organization's Electronic Health Records (EHR) systems are used to their fullest potential, promoting workflow efficiency and improved patient care outcomes.
Key Responsibilities
Maintain proficiency in Nextgen/EPIC and Dentrix Enterprise systems. Provide direct support to clinical operations and patient care teams for effective EHR system utilization. Identify opportunities to improve workflows and clinical efficiency in collaboration with clinic leadership. Work with OSIS and other workgroups to implement system upgrades and optimize EHR features. Test new EHR features and upgrades alongside clinical personnel prior to rollout. Collaborate with vendors to ensure proper data transfer and integration through HL7 interfaces. Create and modify Nextgen reports; support quality reporting initiatives such as UDS, PCMH, Meaningful Use, and Ryan White. Maintain user access and configuration within the EHR and Dentrix systems. Develop and maintain EHR workflows and documentation. Coordinate and deliver training for new hires and existing staff, including go-live support and refresher sessions. Handle EHR system maintenance tasks, including account creation, access modifications, and configuration updates. Develop and implement data extraction/import processes to meet reporting requirements. Assist with internal and external audits by producing required documentation and data. Contribute positively to the organizational culture, demonstrating respect for diversity and inclusion. Perform other duties as assigned.
Required Qualifications
Minimum 2 years of experience in a clinical setting supporting Nextgen/EPIC. Proficiency in Nextgen/EPIC Ambulatory required. Experience with Dentrix Enterprise is preferred. ETO (Efforts to Outcomes) experience or certification is a plus. Bachelors degree preferred (Healthcare, IT, or related field). Strong written and verbal communication skills. Ability to clearly explain technical concepts to clinical users. Skilled in analyzing clinical workflows and needs in a primary care setting. Proficiency with data reporting and management. Ability to provide professional-level customer service.
Additional Requirements
Must be able to travel locally between clinic sites as needed. Reliable transportation, valid drivers license, and proof of insurance required. Must demonstrate cultural competence and sensitivity, including experience working with diverse populations. Comfortable working with sensitive topics, including HIV/AIDS, LGBTQ+ health, and underserved communities. Must be able to maintain patient and organizational confidentiality.
Essential Physical & Mental Requirements
Ability to use a computer for extended periods (typing, research, etc.) Public speaking and presentation skills Data analysis and problem-solving Attending in-person and virtual meetings Driving and traveling to clinic locations
Work Environment
Work is primarily conducted in a clinical or office setting, with occasional remote work or travel required. Support for go-lives and system upgrades may occasionally involve extended hours.
Why Join Us?
We offer a supportive team environment and a mission-driven culture, along with comprehensive benefits:
Medical, Dental, Vision, Life, and Disability Insurance 403(b) Retirement Plan Generous Paid Time Off (PTO) 10 Paid Holidays annually Ongoing training and career development
Apply Today!
Visit https://www.healthcare-connection.org to learn more and submit your application.
The HealthCare Connection is an Equal Opportunity Employer and Drug-Free Workplace. We encourage applicants from diverse backgrounds to apply.
Seniority level
Seniority level
Mid-Senior level Employment type
Employment type
Full-time Job function
Job function
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EHR Support Analyst
role at
The HealthCare Connection 3 days ago Be among the first 25 applicants Join to apply for the
EHR Support Analyst
role at
The HealthCare Connection Career Opportunity:
EHR Support Analyst
Location: Lincoln Heights Cincinnati, OH
Organization: The HealthCare Connection (Hybrid role)
About Us
The HealthCare Connection (THCC) is a non-profit Federally Qualified Health Center (FQHC) serving the underserved, underinsured, and uninsured residents of northern Hamilton County since 1967. As Ohios first community health center, we are committed to advancing health equity and connecting all individuals to quality careregardless of income or insurance status.
Position Summary
The Healthcare Connection is seeking an experienced
EHR Support Analyst
to serve as a subject matter expert for the implementation, optimization, and ongoing support of
Nextgen/EPIC
and
Dentrix Enterprise
systems across our clinical operations. This role will partner closely with clinical staff, IT, and vendors to ensure that the organization's Electronic Health Records (EHR) systems are used to their fullest potential, promoting workflow efficiency and improved patient care outcomes.
Key Responsibilities
Maintain proficiency in Nextgen/EPIC and Dentrix Enterprise systems. Provide direct support to clinical operations and patient care teams for effective EHR system utilization. Identify opportunities to improve workflows and clinical efficiency in collaboration with clinic leadership. Work with OSIS and other workgroups to implement system upgrades and optimize EHR features. Test new EHR features and upgrades alongside clinical personnel prior to rollout. Collaborate with vendors to ensure proper data transfer and integration through HL7 interfaces. Create and modify Nextgen reports; support quality reporting initiatives such as UDS, PCMH, Meaningful Use, and Ryan White. Maintain user access and configuration within the EHR and Dentrix systems. Develop and maintain EHR workflows and documentation. Coordinate and deliver training for new hires and existing staff, including go-live support and refresher sessions. Handle EHR system maintenance tasks, including account creation, access modifications, and configuration updates. Develop and implement data extraction/import processes to meet reporting requirements. Assist with internal and external audits by producing required documentation and data. Contribute positively to the organizational culture, demonstrating respect for diversity and inclusion. Perform other duties as assigned.
Required Qualifications
Minimum 2 years of experience in a clinical setting supporting Nextgen/EPIC. Proficiency in Nextgen/EPIC Ambulatory required. Experience with Dentrix Enterprise is preferred. ETO (Efforts to Outcomes) experience or certification is a plus. Bachelors degree preferred (Healthcare, IT, or related field). Strong written and verbal communication skills. Ability to clearly explain technical concepts to clinical users. Skilled in analyzing clinical workflows and needs in a primary care setting. Proficiency with data reporting and management. Ability to provide professional-level customer service.
Additional Requirements
Must be able to travel locally between clinic sites as needed. Reliable transportation, valid drivers license, and proof of insurance required. Must demonstrate cultural competence and sensitivity, including experience working with diverse populations. Comfortable working with sensitive topics, including HIV/AIDS, LGBTQ+ health, and underserved communities. Must be able to maintain patient and organizational confidentiality.
Essential Physical & Mental Requirements
Ability to use a computer for extended periods (typing, research, etc.) Public speaking and presentation skills Data analysis and problem-solving Attending in-person and virtual meetings Driving and traveling to clinic locations
Work Environment
Work is primarily conducted in a clinical or office setting, with occasional remote work or travel required. Support for go-lives and system upgrades may occasionally involve extended hours.
Why Join Us?
We offer a supportive team environment and a mission-driven culture, along with comprehensive benefits:
Medical, Dental, Vision, Life, and Disability Insurance 403(b) Retirement Plan Generous Paid Time Off (PTO) 10 Paid Holidays annually Ongoing training and career development
Apply Today!
Visit https://www.healthcare-connection.org to learn more and submit your application.
The HealthCare Connection is an Equal Opportunity Employer and Drug-Free Workplace. We encourage applicants from diverse backgrounds to apply.
Seniority level
Seniority level
Mid-Senior level Employment type
Employment type
Full-time Job function
Job function
Information Technology Industries
Medical Practices Referrals increase your chances of interviewing at The HealthCare Connection by 2x Sign in to set job alerts for Support Analyst roles.
Were unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr