Access Dubuque
IT Applications Specialist
Medical Associates
1 Positions
ID: oKmUwfwg
Posted On 08/08/2025
Job Overview
Description
Medical Associates is hiring an
IT Applications Specialist
to join our IT department! This position will help with providing user support and customer service on all company supported applications and platforms.
Schedule:
Primarily Mon-Fri 8:00-5:00, some after-hours and on-call.
Full Time Benefits Package Includes:
Single or Family Health Insurance with discounted premium rates for wellness program participation.
401k with immediate matching (50% on the dollar up to 7% of pay + additional annual Profit Sharing)
Flexible Paid Time Off Program (24 days off/year)
Medical and Dependent Care Flex Spending Accounts
Life insurance, Long Term Disability Coverage, Short Term Disability Coverage, Dental Insurance, etc.
Major Duties and Responsibilities:
Provide phone/technical support for all Medical Associates software applications, including Cerner (Power Chart and Revenue Cycle), as well as any internally developed, custom software (Optical Charge system, etc.)
Develop and maintain technical knowledge on all clinic-sponsored applications and be recognized as a Subject Matter Expert.
Provide on-site support and assistance to users in all clinic offices and departments (including FCN's)
Perform technical troubleshooting for the Cerner application and act as a primary point of contact for any application issues.
Respond to issues encountered through support interactions and/or application testing. Identify appropriate corrective action, including workflow changes, user training needs and/or vendor enhancement requests.
Provide implementation, go-live assistance to all departments in all locations for all Medical Associates software applications.
Work on projects to improve operational efficiency of applications and users, using the Cerner Lights-On Network, uCern or other operational tools.
Work in conjunction with Application Trainers and Training Coordinator to identify and facilitate application and user training needs and to validate training material content and design.
Complete all other assigned projects and duties
Knowledge and Skills:
Experience One to three years of similar or related experience.
Education Equivalent to a two-year college degree or completion of a specialized course of study or certification at a business or trade school.
Interpersonal Skills A significant level of trust and diplomacy is required, in addition to normal courtesy and tact. Work involves extensive personal contact with others and/or is
usually of a personal or sensitive nature. Work may involve motivating or
influencing others. Outside contacts become important and fostering sound
relationships with other entities (companies and/or individuals) becomes
necessary.
Other Skills Understanding of clinic work flow and processes including:
prescription/medication management, lab and x-ray ordering and results,
charting/documentation, medical records, and patient flow. Good verbal and
written communication skills and a teamwork orientation are required. Strong
computer skills required. Strong analytical and quantitative skills preferred
Physical Aspects:
Reaching - Extending hand(s) and arm(s) in any direction.
Lifting - Raising objects from a lower to a higher position or moving objects horizontally from position-to-position. This factor is important if it occurs to a considerable degree and requires the substantial use of the upper extremities and back muscles.
Fingering - Picking, pinching, typing or otherwise working, primarily with fingers rather than with the whole hand or arm as in handling.
Grasping - Applying pressure to an object with the fingers and palm.
Talking - Expressing or exchanging ideas by means of the spoken word. Those activities in which they must convey detailed or important spoken instructions to other workers accurately, loudly or quickly.
Hearing - Perceiving the nature of sound with or without correction. Ability to receive detailed information through oral communication and to make fine discriminations in sound, such as when making fine adjustments on machined parts.
Vision - 20 / 40 or better in the best eye with or without correction.
Repetitive Motions - Substantial movements (motions) of the wrists, hands and/or fingers.
Sedentary Work - Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.
Environmental Conditions:
None - The worker is not substantially exposed to adverse environmental conditions (such as in typical office or administrative work).
Medical Associates Clinic & Health Plans is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, pregnancy, age, national origin, marital status, parental status, disability, veteran status, or other distinguishing characteristics of diversity and inclusion, or any other protected status.
Please view Equal Employment Opportunity Posters provided by OFCCP https://www.eeoc.gov/poster
Primary Contact
9878
Careers at Medical Associates
,
563-584-4225
Phone
Phone
Phone
Fax
careers@mahealthcare.com
Email
True
False
True
Job Details
Categories
Health Care
Location
Dubuque, IA
Job Type
Employee
Full/Part
Full Time
Company ID
1148
Job REQ #
oKmUwfwg
# Positions
1
Start Date
20250808
End Date
20250818
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TH Comments
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Medical Associates
About the Company
Our mission is to provide superior healthcare and an excellent patient experience.
Medical Associates Clinic is a well-established multispecialty group practice with over 170 providers and a staff of over 1,000 health care professionals and support personnel. The group was founded in 1924 and is Iowa’s oldest multispecialty group practice. Today, Medical Associates Clinic is the area’s leading health care provider and only multispecialty group practice. Medical Associates Clinic has been recognized since 1998 as a “better performing practice” by the Medical Group Management Association.
In 1982, Medical Associates developed the Tri-State’s first health maintenance organization, Medical Associates Health Plans, which offers comprehensive health benefits to over 400 employers and 45,000 members. Medical Associates Health Plans has maintained an “Excellent” rating, the highest level of accreditation possible by the National Committee for Quality Assurance, for 13 consecutive years.
Medical Associates Clinic offers several locations from which to seek medical care, including facilities at 1500 Associates Drive, 1000 Langworthy, and 4155 Pennsylvania Ave in Dubuque, Iowa; as well as facilities in Bellevue, Cascade, Dyersville, Iowa; Cuba City, and Platteville, Wisconsin; and Elizabeth and Galena, Illinois.
Medical Associates
1 Positions
ID: oKmUwfwg
Posted On 08/08/2025
Job Overview
Description
Medical Associates is hiring an
IT Applications Specialist
to join our IT department! This position will help with providing user support and customer service on all company supported applications and platforms.
Schedule:
Primarily Mon-Fri 8:00-5:00, some after-hours and on-call.
Full Time Benefits Package Includes:
Single or Family Health Insurance with discounted premium rates for wellness program participation.
401k with immediate matching (50% on the dollar up to 7% of pay + additional annual Profit Sharing)
Flexible Paid Time Off Program (24 days off/year)
Medical and Dependent Care Flex Spending Accounts
Life insurance, Long Term Disability Coverage, Short Term Disability Coverage, Dental Insurance, etc.
Major Duties and Responsibilities:
Provide phone/technical support for all Medical Associates software applications, including Cerner (Power Chart and Revenue Cycle), as well as any internally developed, custom software (Optical Charge system, etc.)
Develop and maintain technical knowledge on all clinic-sponsored applications and be recognized as a Subject Matter Expert.
Provide on-site support and assistance to users in all clinic offices and departments (including FCN's)
Perform technical troubleshooting for the Cerner application and act as a primary point of contact for any application issues.
Respond to issues encountered through support interactions and/or application testing. Identify appropriate corrective action, including workflow changes, user training needs and/or vendor enhancement requests.
Provide implementation, go-live assistance to all departments in all locations for all Medical Associates software applications.
Work on projects to improve operational efficiency of applications and users, using the Cerner Lights-On Network, uCern or other operational tools.
Work in conjunction with Application Trainers and Training Coordinator to identify and facilitate application and user training needs and to validate training material content and design.
Complete all other assigned projects and duties
Knowledge and Skills:
Experience One to three years of similar or related experience.
Education Equivalent to a two-year college degree or completion of a specialized course of study or certification at a business or trade school.
Interpersonal Skills A significant level of trust and diplomacy is required, in addition to normal courtesy and tact. Work involves extensive personal contact with others and/or is
usually of a personal or sensitive nature. Work may involve motivating or
influencing others. Outside contacts become important and fostering sound
relationships with other entities (companies and/or individuals) becomes
necessary.
Other Skills Understanding of clinic work flow and processes including:
prescription/medication management, lab and x-ray ordering and results,
charting/documentation, medical records, and patient flow. Good verbal and
written communication skills and a teamwork orientation are required. Strong
computer skills required. Strong analytical and quantitative skills preferred
Physical Aspects:
Reaching - Extending hand(s) and arm(s) in any direction.
Lifting - Raising objects from a lower to a higher position or moving objects horizontally from position-to-position. This factor is important if it occurs to a considerable degree and requires the substantial use of the upper extremities and back muscles.
Fingering - Picking, pinching, typing or otherwise working, primarily with fingers rather than with the whole hand or arm as in handling.
Grasping - Applying pressure to an object with the fingers and palm.
Talking - Expressing or exchanging ideas by means of the spoken word. Those activities in which they must convey detailed or important spoken instructions to other workers accurately, loudly or quickly.
Hearing - Perceiving the nature of sound with or without correction. Ability to receive detailed information through oral communication and to make fine discriminations in sound, such as when making fine adjustments on machined parts.
Vision - 20 / 40 or better in the best eye with or without correction.
Repetitive Motions - Substantial movements (motions) of the wrists, hands and/or fingers.
Sedentary Work - Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.
Environmental Conditions:
None - The worker is not substantially exposed to adverse environmental conditions (such as in typical office or administrative work).
Medical Associates Clinic & Health Plans is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, pregnancy, age, national origin, marital status, parental status, disability, veteran status, or other distinguishing characteristics of diversity and inclusion, or any other protected status.
Please view Equal Employment Opportunity Posters provided by OFCCP https://www.eeoc.gov/poster
Primary Contact
9878
Careers at Medical Associates
,
563-584-4225
Phone
Phone
Phone
Fax
careers@mahealthcare.com
True
False
True
Job Details
Categories
Health Care
Location
Dubuque, IA
Job Type
Employee
Full/Part
Full Time
Company ID
1148
Job REQ #
oKmUwfwg
# Positions
1
Start Date
20250808
End Date
20250818
Featured Job
TH Ad
TH Comments
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CRNA - Earn $300k+ $25k bonus + Great Benefits!
Medical Associates
Optometrist - Competitive Base Compensation + Rel
Medical Associates
RN - Onsite Virtual Registered Nurse
MercyOne
Urology Physician - Finley Hospital Dubuque, IA
UnityPoint Health Finley Hospital
Hospitalist - NP or PA - Dubuque, IA
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Medical Associates
About the Company
Our mission is to provide superior healthcare and an excellent patient experience.
Medical Associates Clinic is a well-established multispecialty group practice with over 170 providers and a staff of over 1,000 health care professionals and support personnel. The group was founded in 1924 and is Iowa’s oldest multispecialty group practice. Today, Medical Associates Clinic is the area’s leading health care provider and only multispecialty group practice. Medical Associates Clinic has been recognized since 1998 as a “better performing practice” by the Medical Group Management Association.
In 1982, Medical Associates developed the Tri-State’s first health maintenance organization, Medical Associates Health Plans, which offers comprehensive health benefits to over 400 employers and 45,000 members. Medical Associates Health Plans has maintained an “Excellent” rating, the highest level of accreditation possible by the National Committee for Quality Assurance, for 13 consecutive years.
Medical Associates Clinic offers several locations from which to seek medical care, including facilities at 1500 Associates Drive, 1000 Langworthy, and 4155 Pennsylvania Ave in Dubuque, Iowa; as well as facilities in Bellevue, Cascade, Dyersville, Iowa; Cuba City, and Platteville, Wisconsin; and Elizabeth and Galena, Illinois.