Freedom Boat Club of Greater Boston and Cape Cod
Member Support Specialist
Freedom Boat Club of Greater Boston and Cape Cod, Plymouth, Massachusetts, us, 02360
Benefits:
401(k) matching
Competitive salary
Dental insurance
Employee discounts
Health insurance
Paid time off
Vision insurance
The Member Support Specialist plays a vital role in delivering a world-class customer experience to Freedom Boat Club members. This position is responsible for assisting members with their inquiries, supporting their boating needs, and ensuring a seamless and enjoyable club experience. The Member Support Specialist acts as the primary point of contact for members, providing information, resolving issues, and coordinating with other departments to keep members boating.
JOB DUTIES/RESPONSIBILITIES:
Serve as the first point of contact for member inquiries via phone, email, and in-person interactions.
Assist members with reservations, scheduling, and general questions about club operations.
Provide clear and accurate information about club policies, boat usage, safety procedures, and membership benefits.
Address and resolve member concerns or complaints promptly and professionally, escalating issues as needed.
Coordinate with service, dock, and operations teams to ensure boats are ready and available for member use.
Support onboarding of new members, including orientation and training on club procedures and boat operation basics.
Maintain accurate records of member interactions and feedback to help improve club services.
Support Accounting Department with particular focus on member fuel billing, FBC+ billing and amenity boat billing
Participate in post-experience follow-up to ensure member satisfaction and encourage ongoing engagement.
Assist with club events, communications, and member engagement initiatives as needed.
Additional duties as assigned by Management.
REQUIREMENTS:
Strong customer service, communication skills and phone etiquette.
Ability to handle multiple tasks and prioritize effectively in a fast-paced environment.
Problem-solving skills and a positive, team-oriented attitude.
Familiarity with boating or marine industry experience is a plus, but not required.
Be proficient with the Microsoft Office suite with an emphasis on MS Excel
Accounts Payable / Accounts Receivable experience a plus. QuickBooks experience preferred but not required.
Consistently treats customers and coworkers with dignity and respect
Shows resolve and overcomes difficulties in a positive and productive manner
Willingness and ability to learn new technologies and troubleshoot tech problems when they arise.
Uses technology to increase productivity and keeps technical skills up to date.
401(k) matching
Competitive salary
Dental insurance
Employee discounts
Health insurance
Paid time off
Vision insurance
The Member Support Specialist plays a vital role in delivering a world-class customer experience to Freedom Boat Club members. This position is responsible for assisting members with their inquiries, supporting their boating needs, and ensuring a seamless and enjoyable club experience. The Member Support Specialist acts as the primary point of contact for members, providing information, resolving issues, and coordinating with other departments to keep members boating.
JOB DUTIES/RESPONSIBILITIES:
Serve as the first point of contact for member inquiries via phone, email, and in-person interactions.
Assist members with reservations, scheduling, and general questions about club operations.
Provide clear and accurate information about club policies, boat usage, safety procedures, and membership benefits.
Address and resolve member concerns or complaints promptly and professionally, escalating issues as needed.
Coordinate with service, dock, and operations teams to ensure boats are ready and available for member use.
Support onboarding of new members, including orientation and training on club procedures and boat operation basics.
Maintain accurate records of member interactions and feedback to help improve club services.
Support Accounting Department with particular focus on member fuel billing, FBC+ billing and amenity boat billing
Participate in post-experience follow-up to ensure member satisfaction and encourage ongoing engagement.
Assist with club events, communications, and member engagement initiatives as needed.
Additional duties as assigned by Management.
REQUIREMENTS:
Strong customer service, communication skills and phone etiquette.
Ability to handle multiple tasks and prioritize effectively in a fast-paced environment.
Problem-solving skills and a positive, team-oriented attitude.
Familiarity with boating or marine industry experience is a plus, but not required.
Be proficient with the Microsoft Office suite with an emphasis on MS Excel
Accounts Payable / Accounts Receivable experience a plus. QuickBooks experience preferred but not required.
Consistently treats customers and coworkers with dignity and respect
Shows resolve and overcomes difficulties in a positive and productive manner
Willingness and ability to learn new technologies and troubleshoot tech problems when they arise.
Uses technology to increase productivity and keeps technical skills up to date.