MKS Inc
Join to apply for the
Sr. Technical Support Engineer
role at
MKS Inc. 1 week ago Be among the first 25 applicants Join to apply for the
Sr. Technical Support Engineer
role at
MKS Inc. Get AI-powered advice on this job and more exclusive features. A Day in Your Life at MKS:
As a Sr. Technical Support Engineer at MKS, you will partner with Service Technicians, Field Service Engineers, Sales teams, and customers to provide expert-level troubleshooting guidance and technical support. Additionally, you will collaborate with Engineering, Quality, and Manufacturing teams in order to investigate and mitigate product performance concerns, spurring continuous design and process improvement. In this role, you will report to the Technical Support Manager. A Day in Your Life at MKS:
As a Sr. Technical Support Engineer at MKS, you will partner with Service Technicians, Field Service Engineers, Sales teams, and customers to provide expert-level troubleshooting guidance and technical support. Additionally, you will collaborate with Engineering, Quality, and Manufacturing teams in order to investigate and mitigate product performance concerns, spurring continuous design and process improvement. In this role, you will report to the Technical Support Manager.
You Will Make an Impact By:
Technical Expertise: Provide expert-level technical support to our valued customers, Field Service Engineers, Sales teams, and Service Technicians. This includes answering complex technical questions, performing in-depth troubleshooting, and resolving critical issues via phone, email, or in person. Cross-Functional Problem Solving: Collaborate closely with Engineering, Quality, and Manufacturing teams to identify, analyze, and implement effective corrective actions for new product failure modes, ensuring continuous improvement. Product Transition & Service Enablement: Drive the seamless transition of new products from design to service, representing the Service organization in product development projects, communicating critical requirements, and proposing innovative solutions. Knowledge Creation: Develop and maintain comprehensive technical documentation, including technical memos, service bulletins, and high-quality training materials to empower our global teams. Training & Development: Deliver engaging and effective training sessions on new and existing products to Field Service Engineers, customers, and Service Technicians, fostering their technical proficiency. Field Support (As Needed): Potentially participate in on-site customer installation and training programs, providing direct support and building strong relationships. Travel Requirements: Up to 10% of Travel is required.
Skills You Bring:
Educational Foundation: An Associate's (AS) degree in a technical engineering field or equivalent practical experience is required; a Bachelor's (BS) degree is preferred. Hands-On Experience: A minimum of 3+ years of hands-on field service or technical support experience in a relevant industry. Problem-Solving: A highly motivated, self-driven individual with a positive and proactive approach to complex problem-solving. Exceptional Communication: Strong business acumen, analytical capabilities, and outstanding interpersonal and communication skills, enabling effective interaction with diverse stakeholders. Collaborative Spirit: Proven ability to communicate effectively and collaborate seamlessly with cross-functional teams. Autonomy & Prioritization: Aptitude to manage multiple tasks and priorities efficiently with minimal supervision. Technical Proficiency: Good computer skills with a working knowledge of the MS Office suite.
Physical Demands and Working Conditions
US requirement due to Americans with Disabilities Act (ADA). However, each country is different due to employment laws, so HR Partner discretion is advised. See HR Partner with any questions.
Physical Demands and Working Conditions: Ability to sit or stand for extended periods while performing computer-based tasks and engaging in phone communication. Ability to work in an office environment and potentially in manufacturing or customer facilities, which may involve exposure to moderate noise levels and varying temperatures. Occasionally required to lift and/or move up to 25 pounds. Seniority level
Seniority level
Mid-Senior level Employment type
Employment type
Full-time Job function
Job function
Information Technology Industries
Semiconductor Manufacturing Referrals increase your chances of interviewing at MKS Inc. by 2x Sign in to set job alerts for Senior Technical Support Engineer roles.
Research Infrastructure System Administrator
Senior HPC Support Engineer - InfiniBand and NVLink
Westford, MA $108,000 - $201,250 2 weeks ago Systems Administrator -TS - LLJP00001788
Waltham, MA $120,000.00 - $134,000.00 1 week ago Waltham, MA $100,000.00 - $115,000.00 1 week ago Systems Engineer (Linux/Virtualization) - Hybrid
Chelsea, MA $95,106.00 - $161,680.00 4 days ago Boston, MA $76,000.00 - $95,000.00 4 days ago Systems Administrator Top Secret Clearance - $10k Sign-on Bonus!!
EUC (End User Computing) Lab Systems Administrator | Pharma Lab Benchtop Support
Intermediate Classified Systems Administrator
Operations Control System (OCS) Administrator
Were unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr
Sr. Technical Support Engineer
role at
MKS Inc. 1 week ago Be among the first 25 applicants Join to apply for the
Sr. Technical Support Engineer
role at
MKS Inc. Get AI-powered advice on this job and more exclusive features. A Day in Your Life at MKS:
As a Sr. Technical Support Engineer at MKS, you will partner with Service Technicians, Field Service Engineers, Sales teams, and customers to provide expert-level troubleshooting guidance and technical support. Additionally, you will collaborate with Engineering, Quality, and Manufacturing teams in order to investigate and mitigate product performance concerns, spurring continuous design and process improvement. In this role, you will report to the Technical Support Manager. A Day in Your Life at MKS:
As a Sr. Technical Support Engineer at MKS, you will partner with Service Technicians, Field Service Engineers, Sales teams, and customers to provide expert-level troubleshooting guidance and technical support. Additionally, you will collaborate with Engineering, Quality, and Manufacturing teams in order to investigate and mitigate product performance concerns, spurring continuous design and process improvement. In this role, you will report to the Technical Support Manager.
You Will Make an Impact By:
Technical Expertise: Provide expert-level technical support to our valued customers, Field Service Engineers, Sales teams, and Service Technicians. This includes answering complex technical questions, performing in-depth troubleshooting, and resolving critical issues via phone, email, or in person. Cross-Functional Problem Solving: Collaborate closely with Engineering, Quality, and Manufacturing teams to identify, analyze, and implement effective corrective actions for new product failure modes, ensuring continuous improvement. Product Transition & Service Enablement: Drive the seamless transition of new products from design to service, representing the Service organization in product development projects, communicating critical requirements, and proposing innovative solutions. Knowledge Creation: Develop and maintain comprehensive technical documentation, including technical memos, service bulletins, and high-quality training materials to empower our global teams. Training & Development: Deliver engaging and effective training sessions on new and existing products to Field Service Engineers, customers, and Service Technicians, fostering their technical proficiency. Field Support (As Needed): Potentially participate in on-site customer installation and training programs, providing direct support and building strong relationships. Travel Requirements: Up to 10% of Travel is required.
Skills You Bring:
Educational Foundation: An Associate's (AS) degree in a technical engineering field or equivalent practical experience is required; a Bachelor's (BS) degree is preferred. Hands-On Experience: A minimum of 3+ years of hands-on field service or technical support experience in a relevant industry. Problem-Solving: A highly motivated, self-driven individual with a positive and proactive approach to complex problem-solving. Exceptional Communication: Strong business acumen, analytical capabilities, and outstanding interpersonal and communication skills, enabling effective interaction with diverse stakeholders. Collaborative Spirit: Proven ability to communicate effectively and collaborate seamlessly with cross-functional teams. Autonomy & Prioritization: Aptitude to manage multiple tasks and priorities efficiently with minimal supervision. Technical Proficiency: Good computer skills with a working knowledge of the MS Office suite.
Physical Demands and Working Conditions
US requirement due to Americans with Disabilities Act (ADA). However, each country is different due to employment laws, so HR Partner discretion is advised. See HR Partner with any questions.
Physical Demands and Working Conditions: Ability to sit or stand for extended periods while performing computer-based tasks and engaging in phone communication. Ability to work in an office environment and potentially in manufacturing or customer facilities, which may involve exposure to moderate noise levels and varying temperatures. Occasionally required to lift and/or move up to 25 pounds. Seniority level
Seniority level
Mid-Senior level Employment type
Employment type
Full-time Job function
Job function
Information Technology Industries
Semiconductor Manufacturing Referrals increase your chances of interviewing at MKS Inc. by 2x Sign in to set job alerts for Senior Technical Support Engineer roles.
Research Infrastructure System Administrator
Senior HPC Support Engineer - InfiniBand and NVLink
Westford, MA $108,000 - $201,250 2 weeks ago Systems Administrator -TS - LLJP00001788
Waltham, MA $120,000.00 - $134,000.00 1 week ago Waltham, MA $100,000.00 - $115,000.00 1 week ago Systems Engineer (Linux/Virtualization) - Hybrid
Chelsea, MA $95,106.00 - $161,680.00 4 days ago Boston, MA $76,000.00 - $95,000.00 4 days ago Systems Administrator Top Secret Clearance - $10k Sign-on Bonus!!
EUC (End User Computing) Lab Systems Administrator | Pharma Lab Benchtop Support
Intermediate Classified Systems Administrator
Operations Control System (OCS) Administrator
Were unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr