Job Description
POSITION SUMMARY
This position oversees the operations of the Brother Francis Shelter, a low-barrier homeless shelter with supportive services in Anchorage, AK. The operation provides services 24 hours a day, seven days a week, serving up to 200 guests nightly, as well as daytime services. The service population includes adult men and women. This role is responsible for the day-to-day operations of the entire program, utilizing a Trauma-Informed Service Model. In collaboration with the Sr. Director of Adult Homeless Services, this position also handles annual planning, public relations, partner relations, and fiscal management.
ABOUT US
CSS is a Catholic human and social services agency and behavioral health care provider that welcomes people of all faiths through its programs and employment. We offer support through emergency shelter, food stability, housing, case management, and refugee assistance. CSS empowers individuals and families on their path to stability, fostering thriving communities. Located in Anchorage, Alaska, CSS is accredited by the Council on Accreditation (COA), ensuring high-quality services that meet best practice standards in social services.
Mission: We serve those in need with compassion, strengthen individuals and families, and advocate for the common good.
Vision: All Individuals and Families are Flourishing.
Impact Statement: Catholic Social Services empowers individuals and families towards permanent stability, creating thriving communities for all.
Guiding Principles:
- Catholic Social Teachings
- Reverence for humanity
- Striving for excellence
- Empowering personal fulfillment
- Strengthening through collaboration
ABOUT OUR PROGRAM/DEPARTMENT
The Brother Francis Shelter operates 24/7, serving up to 120 guests nightly in a manner that promotes safety, trust, and collaboration. This position is responsible for the general welfare and safety of all guests and staff, supporting the shelter's mission to empower guests. For more information, visit Brother Francis Shelter - Catholic Social Services - Alaska .
REQUIRED COMPETENCIES
- Teamwork: Effectively interacts with people, respects input, communicates openly, cooperates within the team, supports group goals.
- Stress Tolerance: Demonstrates emotional resilience, handles difficult events professionally, seeks support when needed.
- Leadership: Inspires and unites diverse teams toward common goals.
- Flexibility: Adapts to environmental changes at various levels, seeks opportunities within change.
- Relationships: Builds and maintains positive, collaborative relationships.
- Fiscal Management: Manages budgets from multiple sources, operates within financial controls, uses financial software.
- Personal Management: Oversees multiple supervision lines, maintains morale and dignity.
- Program Management and Logistics: Ensures smooth daily operations from multiple perspectives.
- Data Management: Collects, reports, interprets data to inform decisions, maintains trauma-informed practices.
- Communication: Communicates effectively, demonstrates empathy, practices active listening.
- Knowledge of low barrier service principles, Motivational Interviewing, Trauma-Informed Care, facility management, licensing, healthcare systems, Microsoft Office Suite.
RESPONSIBILITIES
- Program Implementation/Design: Fulfill mission, monitor needs, design strategies, evaluate outcomes, adjust services.
- Daily Operations: Ensure smooth operations, respond to emergencies and after-hours needs.
- Client Advocacy: Act as advocate for clients and community resources.
- Budget Management: Draft and monitor budgets, assist with financial planning.
- Personnel Management: Recruit, hire, train, supervise staff, evaluate performance, oversee morale.
- Development: Write grants, manage proposals, organize events, handle donor relations.
- Community Relations: Conduct outreach, public speaking, media relations.
- Legislative Affairs: Monitor legislation, prepare position papers, meet with officials.
- Licensing/Policies: Ensure compliance with regulations, develop policies.
- Facility Operations: Oversee facility safety, maintenance, capital projects.
- Medical Respite: Support program operations, coordinate with hospital partners.
- Volunteer Services: Oversee volunteer training and recognition.
- Relations: Attend meetings, network with providers, internal coordination.
- Reporting: Submit reports, verify data, participate in CQI.
- Other duties as assigned.
QUALIFICATIONS
- Bachelors degree in social work, sociology, psychology, counseling, business, or related field; 4 years of experience can substitute.
- Minimum 2 years relevant experience, including 1 year supervisory.
- Relevant education and experience may be combined.
WORK ENVIRONMENT
- This position is based at the 3rd Avenue Campus, working primarily in a congregate shelter setting with occasional community meetings or remote work.
- Physical demands include bending, sitting, lifting up to 25 pounds, driving, standing, and walking.
- Travel within Anchorage is occasional; out-of-state travel is rare.
- Location: 1021 E 3rd Avenue, Anchorage, AK.