PerkinElmer
Field Service Engineer (Field Remote - New England)
PerkinElmer, Boston, Massachusetts, us, 02298
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Field Service Engineer (Field Remote - New England)
Boston, Massachusetts | Augusta, Maine | Concord, New Hampshire | Hartford, Connecticut | Montpelier, Vermont | Providence, Rhode Island | Remote Apply Now
Responsibilities
Location
Boston, MassachusettsUS
Job ID
REQ-055562
The Field Service Engineer provides highly visible customer support through the performance of on-site installation, as well as overseeing any necessary diagnoses, troubleshooting, service, and repair of complex equipment and systems. The Field Engineer will instruct customers in the operation and maintenance of the system and serve as company liaison with customer on administrative and technical matters for assigned projects. This role may include any aspect of field support, and is not limited to system hardware and software, PCs, and networking/wireless networking. Location
: Remote Field role servicing customers located in CT, VT, ME, MA, NH and RI. Travel M-F within New England territory with significant (70%) overnights required. Company vehicle that can be used for personal use provided as well as laptop and cell phone. Job Responsibilities: Install, maintain, validate and repair PerkinElmer and/or multivendor instrumentation at customer site with best-in-class service Provide scheduled and unscheduled corrective maintenance for customers including warranty services within a prescribed time frame and established maintenance protocols Communicate service offerings including training, support, software, laboratory services products and field upgrades Partner with our customers to understand their analytical workflows and applications Support the local instrument sales representative(s) to help secure new instrument orders Provide service that helps to drive the sale of new service agreements, service agreement upgrades and instrument add-ons to existing service contracts Develop an understanding of other functional groups activities and responsibilities Demonstrate knowledge of and adherence to the installation, warranty, and service agreement documentation standards Contribute to account profitability through efficient execution and service delivery Perform timely uploads and downloads of required service data to ensure the integrity of service system(s) Maintain assigned assets including: Company vehicle, tools, test equipment (MTE), telecommunication equipment, assigned service parts inventory, etc. Proactively develop technical and soft skills to maintain and enhance PerkinElmer’s value proposition to the customer Enhance PerkinElmer’s product quality by proactively reporting improvement opportunities via the quality notification process Seek higher level certification through participation in company sponsored training & development offerings Complete all administrative tasks on time Work safely with potential electrical, chemical, radiologic, and biologic hazards using universal precautions Maintain training and compliance in areas of health and safety, security, environmental and operational aspects of daily activities in the working environment. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities of this job at any time Critical Skills: Strong interpersonal skills; strong team player with customer satisfaction focus Ability to follow written and verbal directions Read and understand technical bulletins and service manuals Work under time constraints Ability to operate personal computer to enter data and generate reports Ability to communicate clearly and effectively with peers, managers, customers, and other technical support professionals Basic Qualifications: Associate degree in Applied Science, Biology, Chemistry, Electronics, Mathematics, Engineering, or related military experience with 2+ years of experience in equipment maintenance/repair OR High School Diploma or equivalent with 5+ years of experience in equipment maintenance/repair Remote role covering the CT, MA, RI, NH, VT and ME territory for Field Service at various customer sites. Must be willing to travel 70% or more as required with significant overnights. Vehicle, phone and laptop are provided. Preferred Qualifications: Experience using Microsoft 365 2+ years of laboratory and/or field service experience working with analytical equipment Vendor-issued certification on relevant laboratory equipment General knowledge of laboratory safety practices Working Environment Must be able to work in a laboratory, controlled environments requiring personal protective equipment (e.g., lab coat, safety glasses,
etc.). Job pace may be fast and job completion demands may be
high. Must be able to remain in a stationary position more than 25% of the
time The person needs to occasionally move between labs, corridors, adjoining rooms, and buildings onsite. Frequently operate on instruments, objects, tools or controls, which will require regularly bending, squatting, stretching and reaching in order to perform in a service function. Occasionally move or lift up to 25 pounds (potential for occasional lifting of up to 50
pounds). Specific vision abilities required by this position include without limitation, the ability to observe details at close range distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus in order to perform the essential service functions of this position. Occasionally operates a computer and other office machinery, such as a calculator, copy machine, and computer
printer. Employee may be required to handle hazardous waste according to local, state, and federal regulations. Duties may include identifying, handling, generating, accumulating, storing and labeling hazardous
waste. Potential risk to lab-based hazards including but not limited to extreme temperature, biological materials, hazardous
chemicals. May be required to complete Medical Clearance, Respiratory Protection Training, and Fit Testing to wear a respirator as protection against animal allergens where animals are present in the laboratory environment. The
annual compensation
range for this full-time position is
$65,000.00-85,000.00
USD Annual. The final base pay offered to the successful candidate will be determined by factors including internal equity, work location, as well as individual qualifications, such as job-related skills, experience, and relevant education or training. Apply Now
PerkinElmer is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, or veteran status or any other characteristics protected by applicable law. PerkinElmer is committed to a culturally diverse workforce. Featured Jobs
View All of Our Available Opportunities
Recently Viewed Jobs
You have not recently viewed any jobs. Saved Jobs
You have not saved any jobs. Core Values
Our achievements are built on a solid foundation of core values that inspire action, integrity, teamwork and outstanding results.
Learn More » Meet Our People - Lee's Story
Learn More » Aetna Health Plan Pricing Disclosure:
Aetna Healthcare Pricing This link leads to the machine-readable files that are made available in response to the federal Transparency in Coverage Rule and includes negotiated service rates and out-of-network allowed amounts between health plans and healthcare providers. The machine-readable files are formatted to allow researchers, regulators and application developers to more easily access and analyze data. Equal Opportunity PerkinElmer is proud to be an equal opportunity workplace and is an affirmative action employer. PerkinElmer is committed to equal employment opportunity without regard to unlawful considerations of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, gender expression, status as a protected veteran, genetic information, or any other personal attribute or characteristics protected by applicable local, state or federal laws. To learn more about equal employment opportunity protections, please view the available
EEO is the Law ,
EEO is the Law Supplement , and
Pay Transparency Non-Discrimination Provision
documents. Please note that PerkinElmer is an E-Verify Employer in the United States. Additional information about E-Verify can be reviewed here. Accessibility PerkinElmer is committed to providing reasonable accommodations for qualified individuals with known disabilities, in accordance with applicable law. If you have a disability and need assistance with any part of the hiring process or have questions about our workplace accessibility, please email us at
webfeedback@perkinelmer.com . Please be aware that PerkinElmer does not make job offers without conducting interviews with our talent acquisition team. PerkinElmer does not charge any job application fees. Offers of employment or job openings with requests for payment of fees are fraudulent. PerkinElmer does not charge a fee at any stage of the recruitment process. Any requests for such payment or information should be refused. The FTC has provided additional consumer information regarding such scams here.
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Working at PerkinElmer | Jobs and Careers at PerkinElmer
Don't ask what's next.
Define it.
Step up, stand out and make a
Statement.
Check out this location
Field Service Engineer (Field Remote - New England)
Boston, Massachusetts | Augusta, Maine | Concord, New Hampshire | Hartford, Connecticut | Montpelier, Vermont | Providence, Rhode Island | Remote Apply Now
Responsibilities
Location
Boston, MassachusettsUS
Job ID
REQ-055562
The Field Service Engineer provides highly visible customer support through the performance of on-site installation, as well as overseeing any necessary diagnoses, troubleshooting, service, and repair of complex equipment and systems. The Field Engineer will instruct customers in the operation and maintenance of the system and serve as company liaison with customer on administrative and technical matters for assigned projects. This role may include any aspect of field support, and is not limited to system hardware and software, PCs, and networking/wireless networking. Location
: Remote Field role servicing customers located in CT, VT, ME, MA, NH and RI. Travel M-F within New England territory with significant (70%) overnights required. Company vehicle that can be used for personal use provided as well as laptop and cell phone. Job Responsibilities: Install, maintain, validate and repair PerkinElmer and/or multivendor instrumentation at customer site with best-in-class service Provide scheduled and unscheduled corrective maintenance for customers including warranty services within a prescribed time frame and established maintenance protocols Communicate service offerings including training, support, software, laboratory services products and field upgrades Partner with our customers to understand their analytical workflows and applications Support the local instrument sales representative(s) to help secure new instrument orders Provide service that helps to drive the sale of new service agreements, service agreement upgrades and instrument add-ons to existing service contracts Develop an understanding of other functional groups activities and responsibilities Demonstrate knowledge of and adherence to the installation, warranty, and service agreement documentation standards Contribute to account profitability through efficient execution and service delivery Perform timely uploads and downloads of required service data to ensure the integrity of service system(s) Maintain assigned assets including: Company vehicle, tools, test equipment (MTE), telecommunication equipment, assigned service parts inventory, etc. Proactively develop technical and soft skills to maintain and enhance PerkinElmer’s value proposition to the customer Enhance PerkinElmer’s product quality by proactively reporting improvement opportunities via the quality notification process Seek higher level certification through participation in company sponsored training & development offerings Complete all administrative tasks on time Work safely with potential electrical, chemical, radiologic, and biologic hazards using universal precautions Maintain training and compliance in areas of health and safety, security, environmental and operational aspects of daily activities in the working environment. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities of this job at any time Critical Skills: Strong interpersonal skills; strong team player with customer satisfaction focus Ability to follow written and verbal directions Read and understand technical bulletins and service manuals Work under time constraints Ability to operate personal computer to enter data and generate reports Ability to communicate clearly and effectively with peers, managers, customers, and other technical support professionals Basic Qualifications: Associate degree in Applied Science, Biology, Chemistry, Electronics, Mathematics, Engineering, or related military experience with 2+ years of experience in equipment maintenance/repair OR High School Diploma or equivalent with 5+ years of experience in equipment maintenance/repair Remote role covering the CT, MA, RI, NH, VT and ME territory for Field Service at various customer sites. Must be willing to travel 70% or more as required with significant overnights. Vehicle, phone and laptop are provided. Preferred Qualifications: Experience using Microsoft 365 2+ years of laboratory and/or field service experience working with analytical equipment Vendor-issued certification on relevant laboratory equipment General knowledge of laboratory safety practices Working Environment Must be able to work in a laboratory, controlled environments requiring personal protective equipment (e.g., lab coat, safety glasses,
etc.). Job pace may be fast and job completion demands may be
high. Must be able to remain in a stationary position more than 25% of the
time The person needs to occasionally move between labs, corridors, adjoining rooms, and buildings onsite. Frequently operate on instruments, objects, tools or controls, which will require regularly bending, squatting, stretching and reaching in order to perform in a service function. Occasionally move or lift up to 25 pounds (potential for occasional lifting of up to 50
pounds). Specific vision abilities required by this position include without limitation, the ability to observe details at close range distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus in order to perform the essential service functions of this position. Occasionally operates a computer and other office machinery, such as a calculator, copy machine, and computer
printer. Employee may be required to handle hazardous waste according to local, state, and federal regulations. Duties may include identifying, handling, generating, accumulating, storing and labeling hazardous
waste. Potential risk to lab-based hazards including but not limited to extreme temperature, biological materials, hazardous
chemicals. May be required to complete Medical Clearance, Respiratory Protection Training, and Fit Testing to wear a respirator as protection against animal allergens where animals are present in the laboratory environment. The
annual compensation
range for this full-time position is
$65,000.00-85,000.00
USD Annual. The final base pay offered to the successful candidate will be determined by factors including internal equity, work location, as well as individual qualifications, such as job-related skills, experience, and relevant education or training. Apply Now
PerkinElmer is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, or veteran status or any other characteristics protected by applicable law. PerkinElmer is committed to a culturally diverse workforce. Featured Jobs
View All of Our Available Opportunities
Recently Viewed Jobs
You have not recently viewed any jobs. Saved Jobs
You have not saved any jobs. Core Values
Our achievements are built on a solid foundation of core values that inspire action, integrity, teamwork and outstanding results.
Learn More » Meet Our People - Lee's Story
Learn More » Aetna Health Plan Pricing Disclosure:
Aetna Healthcare Pricing This link leads to the machine-readable files that are made available in response to the federal Transparency in Coverage Rule and includes negotiated service rates and out-of-network allowed amounts between health plans and healthcare providers. The machine-readable files are formatted to allow researchers, regulators and application developers to more easily access and analyze data. Equal Opportunity PerkinElmer is proud to be an equal opportunity workplace and is an affirmative action employer. PerkinElmer is committed to equal employment opportunity without regard to unlawful considerations of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, gender expression, status as a protected veteran, genetic information, or any other personal attribute or characteristics protected by applicable local, state or federal laws. To learn more about equal employment opportunity protections, please view the available
EEO is the Law ,
EEO is the Law Supplement , and
Pay Transparency Non-Discrimination Provision
documents. Please note that PerkinElmer is an E-Verify Employer in the United States. Additional information about E-Verify can be reviewed here. Accessibility PerkinElmer is committed to providing reasonable accommodations for qualified individuals with known disabilities, in accordance with applicable law. If you have a disability and need assistance with any part of the hiring process or have questions about our workplace accessibility, please email us at
webfeedback@perkinelmer.com . Please be aware that PerkinElmer does not make job offers without conducting interviews with our talent acquisition team. PerkinElmer does not charge any job application fees. Offers of employment or job openings with requests for payment of fees are fraudulent. PerkinElmer does not charge a fee at any stage of the recruitment process. Any requests for such payment or information should be refused. The FTC has provided additional consumer information regarding such scams here.
#J-18808-Ljbffr