ACAMS Southern California Chapter
Customer Success Manager
ACAMS Southern California Chapter, Washington, District of Columbia, us, 20022
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Customer Success Manager
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ACAMS Southern California Chapter 1 day ago Be among the first 25 applicants Join to apply for the
Customer Success Manager
role at
ACAMS Southern California Chapter Get AI-powered advice on this job and more exclusive features. Job Description
Posted Monday, August 11, 2025 at 10:00 AM Job Description
Posted Monday, August 11, 2025 at 10:00 AM
Who We Are
ACAMS is the largest international membership organization dedicated to providing opportunities for anti-financial crime (AFC) education, best practices, and peer-to-peer networking to AFC professionals globally. With over 115,000 members across 180 jurisdictions, ACAMS is committed to fighting and finding ways to help prevent financial crime through the provision of anti-money laundering/counter-terrorism financing and sanctions knowledge-sharing, thought leadership, risk-mitigation services, ESG initiatives, and platforms for public-private dialogue.
The association’s CAMS certification is the gold-standard qualification for AFC professionals, while the CGSS certification is its premier specialist qualification for sanctions professionals. ACAMS has recently expanded its certification portfolio to include the Certified Anti-Fraud Specialist (CAFS), designed to equip professionals with the tools to detect, investigate, and prevent financial fraud.
Through its 60+ Chapters and a robust calendar of global conferences, symposiums, and training events, ACAMS brings together members of the AFC community from around the world to exchange ideas, strengthen networks, and drive meaningful change. Visit acams.org for more information.
Opportunity at a Glance
Reporting to the Regional Operations Manager, the Success Manager is a member of the America’s team with the responsibility to manage and deliver high priority client and internal projects (product development & translations, systems implementation etc.).
We’re specifically looking for a customer success manager who will roll up their sleeves and work with the team from inside the trenches. As a key member of specific client teams, you will partner with relevant sales managers to help craft the customer success plan, building strong relationships with clients and collaborating with cross-functional teams internally to deliver consistently excellent customer experiences. Our ideal candidate is passionate about using analytical skills to identify problems, find and execute solutions, and improve relationships.
Key Responsibilities
Own overall operational relationship with assigned clients, which includes managing on-boarding, implementation, training, and high levels of customer satisfaction. Manage and resolve all customer, sales and partnerships cases (call or email) within defined KPI’s (SLA, Quality and Customer Satisfaction) whilst providing excellent service experience to clients and members. Trusted partner for sales to maintain and develop customer success strategies and best practices. Communicate effectively with both internal and external senior-level management to understand customer needs, maximize retention and growth, and communicate learnings. Maintain existing customer success metrics and data as directed. Client or internal project (where assigned) management: Overall responsibility to ensure timely delivery of all project deliverables; prepares regular status and reports and executes regular status meetings with the project teams documenting the minutes and actions. Coordinate internal resources and third parties/vendors for the flawless delivery/ execution. Manage changes to the project/ operational scope, schedule and costs using appropriate verification techniques. Ensure process documentation is up to date. Support/ lead delivery of key ACAMS events (in-person and virtual) as assigned. Manages their own time effectively to maximize utilization and to balance demands from multiple priorities.
Qualifications
Minimum bachelor’s degree in a business or IT related field required or equivalent experience Minimum of 5+ years of customer account or solution management experience and a demonstrated record of managing multiple clients and deliverables concurrently. Preferably within Fintech/ SaaS/ Financial Services sector. Strong stakeholder management, organization & influencing skills. Experience in managing project teams across different locations, internal & external etc. Technology-savvy with advanced user of applications like MS office suite including Visio, CRM, reporting and analytics tools like QlikView, Power BI etc. Fluent written and spoken English is a must, additional regional language proficiency preferred.
EEO
We are proud to be an EEO employer M/F/D/V. At ACAMS, we welcome everyone and have a strong commitment towards diversity and inclusion. We encourage our Colleagues to be their true authentic selves and support laws that prohibit discrimination everywhere we do business. We also maintain a drug-free workplace.
Job Details
Pay Type Salary
Education Level Bachelor’s Degree
Travel Required Yes
Travel Percentage 5
Telecommute Percentage 40
Hiring Min Rate 70,000 USD
Hiring Max Rate 80,000 USD
Scan this QR code and apply!
Download
1030 15th St NW, Washington, DC 20005, USA
When you visit any website, it may store or retrieve information on your browser, mostly in the form of cookies. This information might be about you, your preferences, or your device and is mostly used to make the site work as you expect it to. The information does not usually directly identify you, but it can give you a more personalized web experience. Because Dayforce respects your right to privacy, you can choose not to allow some types of cookies by clicking on "Manage Preferences" below. However, blocking some types of cookies may impact your experience of the site and the services we are able to offer.For more information, refer to Dayforce Cookie Statement.
Seniority level
Seniority level Mid-Senior level Employment type
Employment type Full-time Job function
Job function Other Referrals increase your chances of interviewing at ACAMS Southern California Chapter by 2x Sign in to set job alerts for “Customer Success Manager” roles.
Bethesda, MD $60,000.00-$70,000.00 6 days ago Washington, DC $75,000.00-$137,500.00 4 weeks ago Customer Success - Enterprise Engagement Manager
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#J-18808-Ljbffr
Customer Success Manager
role at
ACAMS Southern California Chapter 1 day ago Be among the first 25 applicants Join to apply for the
Customer Success Manager
role at
ACAMS Southern California Chapter Get AI-powered advice on this job and more exclusive features. Job Description
Posted Monday, August 11, 2025 at 10:00 AM Job Description
Posted Monday, August 11, 2025 at 10:00 AM
Who We Are
ACAMS is the largest international membership organization dedicated to providing opportunities for anti-financial crime (AFC) education, best practices, and peer-to-peer networking to AFC professionals globally. With over 115,000 members across 180 jurisdictions, ACAMS is committed to fighting and finding ways to help prevent financial crime through the provision of anti-money laundering/counter-terrorism financing and sanctions knowledge-sharing, thought leadership, risk-mitigation services, ESG initiatives, and platforms for public-private dialogue.
The association’s CAMS certification is the gold-standard qualification for AFC professionals, while the CGSS certification is its premier specialist qualification for sanctions professionals. ACAMS has recently expanded its certification portfolio to include the Certified Anti-Fraud Specialist (CAFS), designed to equip professionals with the tools to detect, investigate, and prevent financial fraud.
Through its 60+ Chapters and a robust calendar of global conferences, symposiums, and training events, ACAMS brings together members of the AFC community from around the world to exchange ideas, strengthen networks, and drive meaningful change. Visit acams.org for more information.
Opportunity at a Glance
Reporting to the Regional Operations Manager, the Success Manager is a member of the America’s team with the responsibility to manage and deliver high priority client and internal projects (product development & translations, systems implementation etc.).
We’re specifically looking for a customer success manager who will roll up their sleeves and work with the team from inside the trenches. As a key member of specific client teams, you will partner with relevant sales managers to help craft the customer success plan, building strong relationships with clients and collaborating with cross-functional teams internally to deliver consistently excellent customer experiences. Our ideal candidate is passionate about using analytical skills to identify problems, find and execute solutions, and improve relationships.
Key Responsibilities
Own overall operational relationship with assigned clients, which includes managing on-boarding, implementation, training, and high levels of customer satisfaction. Manage and resolve all customer, sales and partnerships cases (call or email) within defined KPI’s (SLA, Quality and Customer Satisfaction) whilst providing excellent service experience to clients and members. Trusted partner for sales to maintain and develop customer success strategies and best practices. Communicate effectively with both internal and external senior-level management to understand customer needs, maximize retention and growth, and communicate learnings. Maintain existing customer success metrics and data as directed. Client or internal project (where assigned) management: Overall responsibility to ensure timely delivery of all project deliverables; prepares regular status and reports and executes regular status meetings with the project teams documenting the minutes and actions. Coordinate internal resources and third parties/vendors for the flawless delivery/ execution. Manage changes to the project/ operational scope, schedule and costs using appropriate verification techniques. Ensure process documentation is up to date. Support/ lead delivery of key ACAMS events (in-person and virtual) as assigned. Manages their own time effectively to maximize utilization and to balance demands from multiple priorities.
Qualifications
Minimum bachelor’s degree in a business or IT related field required or equivalent experience Minimum of 5+ years of customer account or solution management experience and a demonstrated record of managing multiple clients and deliverables concurrently. Preferably within Fintech/ SaaS/ Financial Services sector. Strong stakeholder management, organization & influencing skills. Experience in managing project teams across different locations, internal & external etc. Technology-savvy with advanced user of applications like MS office suite including Visio, CRM, reporting and analytics tools like QlikView, Power BI etc. Fluent written and spoken English is a must, additional regional language proficiency preferred.
EEO
We are proud to be an EEO employer M/F/D/V. At ACAMS, we welcome everyone and have a strong commitment towards diversity and inclusion. We encourage our Colleagues to be their true authentic selves and support laws that prohibit discrimination everywhere we do business. We also maintain a drug-free workplace.
Job Details
Pay Type Salary
Education Level Bachelor’s Degree
Travel Required Yes
Travel Percentage 5
Telecommute Percentage 40
Hiring Min Rate 70,000 USD
Hiring Max Rate 80,000 USD
Scan this QR code and apply!
Download
1030 15th St NW, Washington, DC 20005, USA
When you visit any website, it may store or retrieve information on your browser, mostly in the form of cookies. This information might be about you, your preferences, or your device and is mostly used to make the site work as you expect it to. The information does not usually directly identify you, but it can give you a more personalized web experience. Because Dayforce respects your right to privacy, you can choose not to allow some types of cookies by clicking on "Manage Preferences" below. However, blocking some types of cookies may impact your experience of the site and the services we are able to offer.For more information, refer to Dayforce Cookie Statement.
Seniority level
Seniority level Mid-Senior level Employment type
Employment type Full-time Job function
Job function Other Referrals increase your chances of interviewing at ACAMS Southern California Chapter by 2x Sign in to set job alerts for “Customer Success Manager” roles.
Bethesda, MD $60,000.00-$70,000.00 6 days ago Washington, DC $75,000.00-$137,500.00 4 weeks ago Customer Success - Enterprise Engagement Manager
Fairfax, VA $85,000.00-$95,000.00 3 weeks ago Reston, VA $140,100.00-$164,800.00 3 weeks ago Customer Success Manager - AI Search / Chat / Voice for Government - $28 Million Series A - 3 Placements Here So Far
Washington DC-Baltimore Area $100,000.00-$120,000.00 3 days ago Washington, DC $85,000.00-$90,000.00 1 day ago Strategic Customer Success Manager, Consumables
Arlington, VA $99,500.00-$212,800.00 5 days ago Customer Success Manager, Gov - Washington, DC
Customer Success Manager (Mid Atlantic - Remote)
Customer Success Manager – Sustainability Performance
Bethesda, MD $70,896.00-$111,408.00 3 weeks ago Washington, DC $75,000.00-$93,000.00 1 week ago Bethesda, MD $53,760.00-$84,480.00 2 weeks ago Washington, DC $70,000.00-$80,000.00 23 hours ago Washington, DC $90,270.00-$155,037.63 2 weeks ago Rockville, MD $88,000.00-$145,000.00 6 days ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr