Apple Inc.
Sunnyvale, California, United States Support and Service
Description
We are looking for a
Senior Enterprise Technical Support Engineer
who is self-motivated, has great diagnostic instincts, and enjoys working cross-functionally. You are a strong advocate for customer satisfaction and have deep knowledge of
macOS
and
iOS
operations and design, with a strong technical foundation in troubleshooting theory and practice. You have solid experience with Apple-developed applications and a deep understanding of core technologies, networking, and deployments. You will be tasked with providing solutions to technical problems for system administrators deploying, managing, and integrating server platforms or networks based on macOS and iOS devices. You will assist in creating and maintaining technical resource documents and will be responsible for knowledge transfer to other support staff, including mentoring and training, both in groups and one-on-one. The right candidate will enjoy diagnosing high-performing systems from the ground up, working in close partnership with various internal teams. You will also possess keen judgment in selecting technologies and understanding the right solutions for enterprise-class solutions. Additional skills include: Ability to gather information and solve complex problems. Collaborate with teams including Sales, Readiness, and Software Engineering to investigate and resolve issues impacting Apple products. Understand how products should work and explain simply what isn’t working. See past the question to understand the underlying need, addressing the actual need when necessary. Demonstrate excellent communication skills and adapt your style to your audience. Identify development opportunities and contribute to ongoing development as a mentor. Take on challenges in unfamiliar areas and drive to resolution. Monitor feature updates and bug fixes continuously. Create, understand, and implement test plans. Lead information exchange sessions and reproduce customer issues to expedite resolution. Exhibit leadership attributes such as foresight, focus on what matters, and drive for excellence. Minimum Qualifications
15+ years of related industry experience Occasional domestic or international travel, and availability during evenings and weekends for critical support Knowledge of Declarative Management, Attestation, and Account Driven Enrollment Programs Deep knowledge of deployment technologies in macOS, iOS, visionOS platforms, including Authentication, Directory & Identity Management, MDM, Software Update, and Apple Business & School Manager programs. Preferred Qualifications
Strong team player with individual responsibility and work ethic Ability to solve complex problems and build professional relationships across Apple Successful collaboration and influence within development teams Excellent customer-facing skills in enterprise environments Commitment to inclusion and diversity, listening, learning, and amplifying diverse perspectives At Apple, base pay ranges from $137,300 to $206,000, depending on skills, qualifications, experience, and location. Employees may participate in stock programs, receive benefits such as medical, dental, retirement, discounts, and educational reimbursement. This role may also be eligible for bonuses, commissions, or relocation assistance. Apple is an equal opportunity employer committed to diversity and inclusion, promoting equal opportunity regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other protected characteristics.
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We are looking for a
Senior Enterprise Technical Support Engineer
who is self-motivated, has great diagnostic instincts, and enjoys working cross-functionally. You are a strong advocate for customer satisfaction and have deep knowledge of
macOS
and
iOS
operations and design, with a strong technical foundation in troubleshooting theory and practice. You have solid experience with Apple-developed applications and a deep understanding of core technologies, networking, and deployments. You will be tasked with providing solutions to technical problems for system administrators deploying, managing, and integrating server platforms or networks based on macOS and iOS devices. You will assist in creating and maintaining technical resource documents and will be responsible for knowledge transfer to other support staff, including mentoring and training, both in groups and one-on-one. The right candidate will enjoy diagnosing high-performing systems from the ground up, working in close partnership with various internal teams. You will also possess keen judgment in selecting technologies and understanding the right solutions for enterprise-class solutions. Additional skills include: Ability to gather information and solve complex problems. Collaborate with teams including Sales, Readiness, and Software Engineering to investigate and resolve issues impacting Apple products. Understand how products should work and explain simply what isn’t working. See past the question to understand the underlying need, addressing the actual need when necessary. Demonstrate excellent communication skills and adapt your style to your audience. Identify development opportunities and contribute to ongoing development as a mentor. Take on challenges in unfamiliar areas and drive to resolution. Monitor feature updates and bug fixes continuously. Create, understand, and implement test plans. Lead information exchange sessions and reproduce customer issues to expedite resolution. Exhibit leadership attributes such as foresight, focus on what matters, and drive for excellence. Minimum Qualifications
15+ years of related industry experience Occasional domestic or international travel, and availability during evenings and weekends for critical support Knowledge of Declarative Management, Attestation, and Account Driven Enrollment Programs Deep knowledge of deployment technologies in macOS, iOS, visionOS platforms, including Authentication, Directory & Identity Management, MDM, Software Update, and Apple Business & School Manager programs. Preferred Qualifications
Strong team player with individual responsibility and work ethic Ability to solve complex problems and build professional relationships across Apple Successful collaboration and influence within development teams Excellent customer-facing skills in enterprise environments Commitment to inclusion and diversity, listening, learning, and amplifying diverse perspectives At Apple, base pay ranges from $137,300 to $206,000, depending on skills, qualifications, experience, and location. Employees may participate in stock programs, receive benefits such as medical, dental, retirement, discounts, and educational reimbursement. This role may also be eligible for bonuses, commissions, or relocation assistance. Apple is an equal opportunity employer committed to diversity and inclusion, promoting equal opportunity regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other protected characteristics.
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