WillowTree
Boston, Massachusetts, United States; Charlottesville, Virginia, United States; Columbus, Ohio, United States; Durham, North Carolina, United States; Remote, US
Who We Are
WillowTree is a leading digital consultancy that partners with the world’s most admired brands to orchestrate winning experiences across the customer journey. Experiences that are personalized, on-brand, and consistent across channels and platforms. Experiences that can both drive customer delight and reduce operating costs. Our services include digital strategy consulting, product development, brand and experience design, digital marketing, and data and AI services. WillowTree’s client roster spans industries and growth stages, including T-Mobile, Marriott, Allianz, Dexcom, PepsiCo, Brightline Trains, Synchrony Financial, Domino’s, and Dairy Queen. Check out how we have impacted our clients' digital portfolios over the years. In January 2023, WillowTree was acquired by TELUS Digital (Symbol: TIXT), a leading provider of next-generation digital customer experience (CX) solutions for global and disruptive brands. The combined firm brings an unparalleled ability to deliver seamless, trusted, digitally-enabled experiences across any channel a customer might choose — including mobile apps, websites, voice UI, chatbots, email, customer service agents, and retail associates. Location
Our SA Director is an integral part of our Commercial team at WillowTree. To ensure the SA Director can maximize their impact, we are prioritizing candidates who are willing to maintain a weekly in-office presence in a hybrid capacity (Tuesdays, Wednesdays, and Thursdays) in one of our offices: Charlottesville, VA (HQ), Durham, NC, Columbus, OH, or Boston, MA. We are open to highly qualified candidates who would like to be considered in a remote capacity for this role, but due to our client distribution and office locations, we are only considering team members who are based in the Eastern Time Zone. The Opportunity
As a
Solutions Architecture Director , you’ll provide architecture leadership in both pre-sale and implementation stages with our client and executive partners. You’ll leverage your software delivery experience and technical expertise to architect, plan, and initiate new projects. While working with a delivery team, you’ll support in-flight projects and implement our client partner’s vision. SA Directors bring their dynamic capabilities to a variety of scenarios, such as: speaking with prospective clients about our capabilities, leading architecture and discovery projects for new client initiatives, and working with a delivery team to implement their vision. During downtime, SAs act as roving catalysts to support in-flight projects, with L&D time spent growing their technology expertise in a selected specialization (e.g. AWS). Our Solutions Architecture Directors are senior practitioners who operate in an individual contributor model with indirect leadership across various disciplines. Responsibilities
Presale:
Lead scoping, technical design, and work planning during the presale process while speaking with prospective clients about our firm's engineering capabilities Delivery:
Play the lead role in technical architecture and discovery projects, using consulting methods to refine the product and technical architecture of client projects Subject Matter Expertise:
Own a “technology vertical”, encompassing solution design, platform selection, implementation support, and thought leadership (e.g. AWS, Content Management Systems, hybrid mobile frameworks, etc) Roving Catalyst:
Enhance existing project teams with architectural account-level guidance or specific subject matter expertise Qualifications
Multi-platform familiarity, with expertise in one or more of the following:
Front-end mobile technologies (iOS, Android, Web/JS) Backend cloud and/or enterprise platforms (AWS/Azure) Content management systems, analytics platforms, and other 3rd party frameworks
Experience delivering software in an agency/client-service environment Experience having commercial conversations involving budgets and fees Experience with software estimation, work planning, and building project plans within time/cost constraints Ability to break down complex ideas to both technical and non-technical individuals You're excited to learn the principles of mobile software development Experience quickly iterating and refining a product vision with a client by offering multiple approach options Passion to apply modern processes that transform client organizations (e.g. continuous delivery, rapid iteration, and agile-inspired methodologies) Excellent verbal and written communication skills Ability to use repeatable frameworks and best practices to incorporate new technologies or concepts Appreciation for the wider client enterprise, beyond a single project or initiative Desire to expand an account to holistically service a client Equally comfortable working in pre-sale and post-sale environments An eye for detail and an ability to navigate ambiguity Why WillowTree?
We offer a place to be yourself. Our differences, both visible and invisible, benefit our teams, our communities, and the products we craft. That’s why WillowTree strives to build a team with diverse backgrounds, skills, and perspectives. You’ll work hard here; however, we’ll balance that with a culture that
supports your growth and cares about your well-being. We’re committed to creating an environment of inclusion — a place where every Tree can thrive. We want you to reach your fullest potential and part of your professional development at WillowTree will include dedicated time to innovate on passion projects and an annual stipend to fund your professional pursuits. WillowTree upholds our core values in every aspect of our work. We promote safe and inclusive work environments and maintain a drug-free workplace. We celebrate our differences and provide equal employment opportunities to all team members and applicants without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Diverse teams build better products. We acknowledge that the tech industry especially lacks opportunity for those who are of non-traditional backgrounds and in underrepresented groups. In order to create the best products for everyone, we know that it's important for our team to reflect the diversity of our users, and we are committed to being the change we want to see. What We'll Offer In addition to a great culture and interesting work with opportunities for growth and development, this position is eligible for the following benefits: Healthcare benefits - Medical, Vision, Dental (Including an option for 100% coverage of individual employee medical premiums) Life & Disability Insurance 401K matching Flexible paid time off & paid company holidays Employee Share Purchase Plan Employee Assistance Program (EAP) And more! *Individual compensation is based on various factors unique to each candidate, including skill set, experience, qualifications, and other job-related reasons determined during the interview process. Role ranges are periodically reviewed and updated based on market changes, internal needs, and industry trends. To drive ongoing pay equity for team members, WillowTree conducts regular compensation audits. USA Pay Range $170,000 - $220,000 USD Create a Job Alert Interested in building your career at WillowTree? Get future opportunities sent straight to your email. Apply for this job
indicates a required field First Name * Last Name * Email * Phone * Location (City) * Resume/CV * Enter manually Accepted file types: pdf, doc, docx, txt, rtf Enter manually Accepted file types: pdf, doc, docx, txt, rtf LinkedIn URL (Please list N/A if you don't have one) * How did you hear about us? * Select... Where did you hear about us? * Select... Referring WillowTree teammate name (current or former) if applicable. Are you legally authorized to work in the U.S.? * Select... Will you now, or in the future, require WillowTree to provide sponsorship or sponsor an immigration case in order to employ you? (For example, H-1B or other employment-based immigration case) * Select... Which of the following location(s) would you like to be considered for? Select all that apply. * Columbus, OH Remote, US Please acknowledge that you have seen the posted salary range for this role and confirm that this aligns with your expectations. WillowTree does not currently have any form of variable compensation outside of base salary at the moment and we are extending offers with just base salary. We are actively reviewing our compensation model and will communicate expectations once we have more information. * Select... As many of WillowTree’s products are customer-facing applications, please provide a brief overview of your experience developing or architecting solutions with the following solutions:1). React, Angular, PWAs2). iOS/Android3). Node4). AWS/Azure * (USA) Voluntary Demographic Questions
WillowTree knows incredible talent comes from
all
backgrounds. Our differences, both visible and invisible, benefit our teams, our communities, and the products we craft. We’re deeply committed to building teams that reflect the diversity of the populations we serve. To ensure we’re reaching talent from all backgrounds, we invite applicants to complete the following
VOLUNTARY
demographic questions. For each question, you have the option to select "I do not wish to answer." Your responses will be processed separately from your application and will
not
be used in the hiring process or decision. We use this data (aggregate only) to assess and improve our hiring outreach and processes to better include and support individuals of all backgrounds. WillowTree is committed to providing equal employment opportunities to all employees and applicants for employment regardless of race, color, religion, creed, age, national origin or ancestry, ethnicity, sex, sexual orientation, gender identity or expression, disability, military or veteran status, or any other category protected by federal, state, or local law.
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WillowTree is a leading digital consultancy that partners with the world’s most admired brands to orchestrate winning experiences across the customer journey. Experiences that are personalized, on-brand, and consistent across channels and platforms. Experiences that can both drive customer delight and reduce operating costs. Our services include digital strategy consulting, product development, brand and experience design, digital marketing, and data and AI services. WillowTree’s client roster spans industries and growth stages, including T-Mobile, Marriott, Allianz, Dexcom, PepsiCo, Brightline Trains, Synchrony Financial, Domino’s, and Dairy Queen. Check out how we have impacted our clients' digital portfolios over the years. In January 2023, WillowTree was acquired by TELUS Digital (Symbol: TIXT), a leading provider of next-generation digital customer experience (CX) solutions for global and disruptive brands. The combined firm brings an unparalleled ability to deliver seamless, trusted, digitally-enabled experiences across any channel a customer might choose — including mobile apps, websites, voice UI, chatbots, email, customer service agents, and retail associates. Location
Our SA Director is an integral part of our Commercial team at WillowTree. To ensure the SA Director can maximize their impact, we are prioritizing candidates who are willing to maintain a weekly in-office presence in a hybrid capacity (Tuesdays, Wednesdays, and Thursdays) in one of our offices: Charlottesville, VA (HQ), Durham, NC, Columbus, OH, or Boston, MA. We are open to highly qualified candidates who would like to be considered in a remote capacity for this role, but due to our client distribution and office locations, we are only considering team members who are based in the Eastern Time Zone. The Opportunity
As a
Solutions Architecture Director , you’ll provide architecture leadership in both pre-sale and implementation stages with our client and executive partners. You’ll leverage your software delivery experience and technical expertise to architect, plan, and initiate new projects. While working with a delivery team, you’ll support in-flight projects and implement our client partner’s vision. SA Directors bring their dynamic capabilities to a variety of scenarios, such as: speaking with prospective clients about our capabilities, leading architecture and discovery projects for new client initiatives, and working with a delivery team to implement their vision. During downtime, SAs act as roving catalysts to support in-flight projects, with L&D time spent growing their technology expertise in a selected specialization (e.g. AWS). Our Solutions Architecture Directors are senior practitioners who operate in an individual contributor model with indirect leadership across various disciplines. Responsibilities
Presale:
Lead scoping, technical design, and work planning during the presale process while speaking with prospective clients about our firm's engineering capabilities Delivery:
Play the lead role in technical architecture and discovery projects, using consulting methods to refine the product and technical architecture of client projects Subject Matter Expertise:
Own a “technology vertical”, encompassing solution design, platform selection, implementation support, and thought leadership (e.g. AWS, Content Management Systems, hybrid mobile frameworks, etc) Roving Catalyst:
Enhance existing project teams with architectural account-level guidance or specific subject matter expertise Qualifications
Multi-platform familiarity, with expertise in one or more of the following:
Front-end mobile technologies (iOS, Android, Web/JS) Backend cloud and/or enterprise platforms (AWS/Azure) Content management systems, analytics platforms, and other 3rd party frameworks
Experience delivering software in an agency/client-service environment Experience having commercial conversations involving budgets and fees Experience with software estimation, work planning, and building project plans within time/cost constraints Ability to break down complex ideas to both technical and non-technical individuals You're excited to learn the principles of mobile software development Experience quickly iterating and refining a product vision with a client by offering multiple approach options Passion to apply modern processes that transform client organizations (e.g. continuous delivery, rapid iteration, and agile-inspired methodologies) Excellent verbal and written communication skills Ability to use repeatable frameworks and best practices to incorporate new technologies or concepts Appreciation for the wider client enterprise, beyond a single project or initiative Desire to expand an account to holistically service a client Equally comfortable working in pre-sale and post-sale environments An eye for detail and an ability to navigate ambiguity Why WillowTree?
We offer a place to be yourself. Our differences, both visible and invisible, benefit our teams, our communities, and the products we craft. That’s why WillowTree strives to build a team with diverse backgrounds, skills, and perspectives. You’ll work hard here; however, we’ll balance that with a culture that
supports your growth and cares about your well-being. We’re committed to creating an environment of inclusion — a place where every Tree can thrive. We want you to reach your fullest potential and part of your professional development at WillowTree will include dedicated time to innovate on passion projects and an annual stipend to fund your professional pursuits. WillowTree upholds our core values in every aspect of our work. We promote safe and inclusive work environments and maintain a drug-free workplace. We celebrate our differences and provide equal employment opportunities to all team members and applicants without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Diverse teams build better products. We acknowledge that the tech industry especially lacks opportunity for those who are of non-traditional backgrounds and in underrepresented groups. In order to create the best products for everyone, we know that it's important for our team to reflect the diversity of our users, and we are committed to being the change we want to see. What We'll Offer In addition to a great culture and interesting work with opportunities for growth and development, this position is eligible for the following benefits: Healthcare benefits - Medical, Vision, Dental (Including an option for 100% coverage of individual employee medical premiums) Life & Disability Insurance 401K matching Flexible paid time off & paid company holidays Employee Share Purchase Plan Employee Assistance Program (EAP) And more! *Individual compensation is based on various factors unique to each candidate, including skill set, experience, qualifications, and other job-related reasons determined during the interview process. Role ranges are periodically reviewed and updated based on market changes, internal needs, and industry trends. To drive ongoing pay equity for team members, WillowTree conducts regular compensation audits. USA Pay Range $170,000 - $220,000 USD Create a Job Alert Interested in building your career at WillowTree? Get future opportunities sent straight to your email. Apply for this job
indicates a required field First Name * Last Name * Email * Phone * Location (City) * Resume/CV * Enter manually Accepted file types: pdf, doc, docx, txt, rtf Enter manually Accepted file types: pdf, doc, docx, txt, rtf LinkedIn URL (Please list N/A if you don't have one) * How did you hear about us? * Select... Where did you hear about us? * Select... Referring WillowTree teammate name (current or former) if applicable. Are you legally authorized to work in the U.S.? * Select... Will you now, or in the future, require WillowTree to provide sponsorship or sponsor an immigration case in order to employ you? (For example, H-1B or other employment-based immigration case) * Select... Which of the following location(s) would you like to be considered for? Select all that apply. * Columbus, OH Remote, US Please acknowledge that you have seen the posted salary range for this role and confirm that this aligns with your expectations. WillowTree does not currently have any form of variable compensation outside of base salary at the moment and we are extending offers with just base salary. We are actively reviewing our compensation model and will communicate expectations once we have more information. * Select... As many of WillowTree’s products are customer-facing applications, please provide a brief overview of your experience developing or architecting solutions with the following solutions:1). React, Angular, PWAs2). iOS/Android3). Node4). AWS/Azure * (USA) Voluntary Demographic Questions
WillowTree knows incredible talent comes from
all
backgrounds. Our differences, both visible and invisible, benefit our teams, our communities, and the products we craft. We’re deeply committed to building teams that reflect the diversity of the populations we serve. To ensure we’re reaching talent from all backgrounds, we invite applicants to complete the following
VOLUNTARY
demographic questions. For each question, you have the option to select "I do not wish to answer." Your responses will be processed separately from your application and will
not
be used in the hiring process or decision. We use this data (aggregate only) to assess and improve our hiring outreach and processes to better include and support individuals of all backgrounds. WillowTree is committed to providing equal employment opportunities to all employees and applicants for employment regardless of race, color, religion, creed, age, national origin or ancestry, ethnicity, sex, sexual orientation, gender identity or expression, disability, military or veteran status, or any other category protected by federal, state, or local law.
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