Airbnb
Host Development Program Manager Lead (contract)
Airbnb, San Francisco, California, United States, 94199
Airbnb was born in 2007 when two Hosts welcomed three guests to their San Francisco home, and has since grown to over 4 million Hosts who have welcomed more than 1 billion guest arrivals in more than 100, 000 cities and towns located in 220+ countries and regions across the globe. Every day, Hosts offer unique stays and one-of-a-kind activities that make it possible for guests to experience the world in a more authentic, connected way.
Airbnb was born with a creative spirit, and it’s one of the most defining parts of our culture. We use our curiosity and imagination to come up with unconventional solutions. These are the ideas at the core of Airbnb:
Our community is based on connection and belonging. Our creativity allows us to imagine new possibilities for people. Our responsibility is to all of our stakeholders. It takes a unified team committed to our core values to embody these ideas, and our fast-moving team is committed to leading as a 21st century company.
The Airbnb Community team is looking for an experienced program manager to help develop our hosts by driving recognition programs forward and working Host Development leaders to manage team processes and key work
initiatives.
Responsibilities
Support communications and operations for the Superhost and Community Leaders programs by managing cross-functional processes, including: Setting up and deploying email governance. Overseeing CS change management intakes and follow-ups. Updating central playbooks and FAQs Create promotional and training materials related to reward and recognition updates. Manage third-party partnerships (e.g., Moo, Brilliant, LinkedIn Learning, Babbel) to benefit
Community Leaders, including purchase orders and budget management.
Collaborate with Community Engagement Managers to execute recognition strategies for
outstanding hosts, coordinate trainings, and resolve issues.
For club programs, manage gifting inventory, reporting, and merchandise quality—ensuring
consistency. Oversee ordering for timely, efficient distribution.
Support Host Development team leadership and lead weekly program management including
team check-in meetings, project updates, team calendar, cross-team resourcing, and budget.
Establish and evolve the Host Development operating system and process to manage pipeline
of work, including roadmap, project dashboard, capacity planning, and contractors.
Help plan and execute community moments for the Host Development team, such as team events or celebrations .
Qualifications
10+ years of experience in program management or operations. Execution-oriented, with the ability to develop and foster collaborative internal relationships. Program management experience, with a marketing lens. Strong project management skills, with experience overseeing multiple initiatives
simultaneously, as well as designing and implementing operational processes or systems.
Excellent communication and writing abilities, particularly in crafting promotional materials. Creative problem solver. Able to identify real obstacles and suggest viable solutions. Financial acumen, including experience managing budgets, POs, and vendor contracts. Attention to detail, particularly in inventory management, reporting, and ensuring quality control. Deep connection to Airbnb’s mission to create Connection and Belonging Strong analytical, data, and troubleshooting skills. Experience in community engagement or recognition programs is a plus. Experience organizing work programs in Asana and Airtable.
Belonging & Accommodations:
Airbnb is committed to working with the best and brightest people from the broadest talent pool possible. We believe a diversity of ideas fosters innovation and engagement, and allows us to attract the best people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply. If you need assistance, or reasonable accommodation during the application and recruiting process, please connect with your talent sourcing partner.
Pay Rate Range: $80-$92/hr
Benefits: Medical, Dental, Vision, 401K
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Airbnb was born with a creative spirit, and it’s one of the most defining parts of our culture. We use our curiosity and imagination to come up with unconventional solutions. These are the ideas at the core of Airbnb:
Our community is based on connection and belonging. Our creativity allows us to imagine new possibilities for people. Our responsibility is to all of our stakeholders. It takes a unified team committed to our core values to embody these ideas, and our fast-moving team is committed to leading as a 21st century company.
The Airbnb Community team is looking for an experienced program manager to help develop our hosts by driving recognition programs forward and working Host Development leaders to manage team processes and key work
initiatives.
Responsibilities
Support communications and operations for the Superhost and Community Leaders programs by managing cross-functional processes, including: Setting up and deploying email governance. Overseeing CS change management intakes and follow-ups. Updating central playbooks and FAQs Create promotional and training materials related to reward and recognition updates. Manage third-party partnerships (e.g., Moo, Brilliant, LinkedIn Learning, Babbel) to benefit
Community Leaders, including purchase orders and budget management.
Collaborate with Community Engagement Managers to execute recognition strategies for
outstanding hosts, coordinate trainings, and resolve issues.
For club programs, manage gifting inventory, reporting, and merchandise quality—ensuring
consistency. Oversee ordering for timely, efficient distribution.
Support Host Development team leadership and lead weekly program management including
team check-in meetings, project updates, team calendar, cross-team resourcing, and budget.
Establish and evolve the Host Development operating system and process to manage pipeline
of work, including roadmap, project dashboard, capacity planning, and contractors.
Help plan and execute community moments for the Host Development team, such as team events or celebrations .
Qualifications
10+ years of experience in program management or operations. Execution-oriented, with the ability to develop and foster collaborative internal relationships. Program management experience, with a marketing lens. Strong project management skills, with experience overseeing multiple initiatives
simultaneously, as well as designing and implementing operational processes or systems.
Excellent communication and writing abilities, particularly in crafting promotional materials. Creative problem solver. Able to identify real obstacles and suggest viable solutions. Financial acumen, including experience managing budgets, POs, and vendor contracts. Attention to detail, particularly in inventory management, reporting, and ensuring quality control. Deep connection to Airbnb’s mission to create Connection and Belonging Strong analytical, data, and troubleshooting skills. Experience in community engagement or recognition programs is a plus. Experience organizing work programs in Asana and Airtable.
Belonging & Accommodations:
Airbnb is committed to working with the best and brightest people from the broadest talent pool possible. We believe a diversity of ideas fosters innovation and engagement, and allows us to attract the best people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply. If you need assistance, or reasonable accommodation during the application and recruiting process, please connect with your talent sourcing partner.
Pay Rate Range: $80-$92/hr
Benefits: Medical, Dental, Vision, 401K
#J-18808-Ljbffr