Apple Inc.
eCommerce Marketplace Program Manager, WW CSO
Apple Inc., Cupertino, California, United States, 95014
eCommerce Marketplace Program Manager, WW CSO
Cupertino, California, United States | Sales and Business Development Description
In this role, you will: Lead the global CX strategy across marketplaces, ensuring a seamless and optimized customer experience that aligns with Apple’s high standards. Collaborate with internal teams (including WW Product Marketing, WW Marcom, and in-country e-commerce leaders) to implement tested strategies that enhance marketplace customer engagement and drive sales growth. Execute a WW Marketplaces CX roadmap, including A/B testing, technical improvements, and marketplace program launches to continuously improve the digital shopping journey and results. Use data-driven insights from web analytics, industry trends, and customer behavior to inform decision-making and optimize the online customer experience. Drive innovation by developing cases and proof of concepts that demonstrate the return on investment of CX initiatives and unlock opportunities for growth. Minimum Qualifications
Typically 8+ years experience in eCommerce, CX, Marketplace sales Hands-on experience with one or more Marketplaces, such as Amazon, JD.com, Flipkart, Coupang, etc. A strategic problem solver with experience in eCommerce, digital merchandising, or customer experience management Analytical and meticulous, with a strong ability to translate data into actionable strategies A team player who excels in cross-functional collaboration and stakeholder management Proficient in Excel and Keynote Preferred Qualifications
Passionate about innovation, customer experience, and digital transformation Exceptional verbal and written communication skills Master's degree or MBA in a business field preferred At Apple, base pay is one part of our total compensation package and is determined within a range. The base pay range for this role is between $146,800 and $221,200, depending on skills, qualifications, experience, and location. Apple employees also have opportunities to participate in stock programs, receive benefits like medical and dental coverage, retirement plans, discounts, educational reimbursement, and potential bonuses or relocation assistance. Learn more about Apple Benefits. Note: Benefits, compensation, and stock programs are subject to eligibility and plan terms. Apple is an equal opportunity employer committed to inclusion and diversity. We promote equal opportunity regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other protected characteristics. Learn more about your EEO rights as an applicant.
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Cupertino, California, United States | Sales and Business Development Description
In this role, you will: Lead the global CX strategy across marketplaces, ensuring a seamless and optimized customer experience that aligns with Apple’s high standards. Collaborate with internal teams (including WW Product Marketing, WW Marcom, and in-country e-commerce leaders) to implement tested strategies that enhance marketplace customer engagement and drive sales growth. Execute a WW Marketplaces CX roadmap, including A/B testing, technical improvements, and marketplace program launches to continuously improve the digital shopping journey and results. Use data-driven insights from web analytics, industry trends, and customer behavior to inform decision-making and optimize the online customer experience. Drive innovation by developing cases and proof of concepts that demonstrate the return on investment of CX initiatives and unlock opportunities for growth. Minimum Qualifications
Typically 8+ years experience in eCommerce, CX, Marketplace sales Hands-on experience with one or more Marketplaces, such as Amazon, JD.com, Flipkart, Coupang, etc. A strategic problem solver with experience in eCommerce, digital merchandising, or customer experience management Analytical and meticulous, with a strong ability to translate data into actionable strategies A team player who excels in cross-functional collaboration and stakeholder management Proficient in Excel and Keynote Preferred Qualifications
Passionate about innovation, customer experience, and digital transformation Exceptional verbal and written communication skills Master's degree or MBA in a business field preferred At Apple, base pay is one part of our total compensation package and is determined within a range. The base pay range for this role is between $146,800 and $221,200, depending on skills, qualifications, experience, and location. Apple employees also have opportunities to participate in stock programs, receive benefits like medical and dental coverage, retirement plans, discounts, educational reimbursement, and potential bonuses or relocation assistance. Learn more about Apple Benefits. Note: Benefits, compensation, and stock programs are subject to eligibility and plan terms. Apple is an equal opportunity employer committed to inclusion and diversity. We promote equal opportunity regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other protected characteristics. Learn more about your EEO rights as an applicant.
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