Jobright.ai
Senior Head of Revenue Operations, Order-to-Cash
Jobright.ai, San Francisco, California, United States, 94199
Senior Head of Revenue Operations, Order-to-Cash Join to apply for the
Senior Head of Revenue Operations, Order-to-Cash
role at
Jobright.ai
The experience expected from applicants, as well as additional skills and qualifications needed for this job are listed below. Senior Head of Revenue Operations, Order-to-Cash 2 days ago Be among the first 25 applicants Join to apply for the
Senior Head of Revenue Operations, Order-to-Cash
role at
Jobright.ai Jobright is an AI-powered career platform that helps job seekers discover the top opportunities in the US. We are NOT a staffing agency. Jobright does not hire directly for these positions. We connect you with verified openings from employers you can trust. Job Summary: Anthropic is a public benefit corporation dedicated to creating reliable and beneficial AI systems. They are seeking an experienced Head of Revenue Operations to lead the order-to-cash operations, ensuring seamless billing processes and exceptional customer experience as the company scales rapidly. Responsibilities: • Lead Global Billing Operations: Own end-to-end customer billing lifecycle from order provisioning through cash collection, ensuring accuracy, timeliness, and scalability across all channels • Drive Operational Excellence: Establish unified SLAs and performance standards across the complete order-to-cash cycle while reducing manual interventions through systematic process improvements and automation • Manage Integrated Cash Operations: Oversee payment processing optimization, collections strategy, dispute resolution workflows, and dunning and write-off policies • Optimize Systems & Automation: Lead billing system configurations, automate workflows, integrate order-to-cash systems in collaboration with Engineering and Sales Ops teams • Lead Pre-Launch Billing Testing: Orchestrate comprehensive end-to-end testing of the entire order-to-cash process for all new products and pricing changes before launch, including testing transactions, invoice generation, payment processing and revenue recognition • Ensure Customer Experience Excellence: Serve as escalation point for billing inquiries and payment disputes, maintaining exceptional customer experience throughout the revenue cycle • Establish Controls & Compliance: Implement compliance controls, segregation of duties (SOD), and audit-ready processes supporting enterprise-grade operations • Deliver Analytics & Insights: Develop KPI dashboards, billing metrics, and collection effectiveness reporting for data-driven decision-making • Lead Team Development: Nurture and scale the billing operations team; define OKRs, clarify priorities, drive results, and develop team members through mentorship and coaching • Enhance Cross-functional Partnerships: Partner with GTM, Sales Operations, Finance, Deal Desk, Legal, Product, Engineering, and Customer Support teams on billing-related initiatives and knowledge sharing Qualifications: Required: • Bachelor's degree in Business, Finance, Accounting, or related field • 12+ years of progressive billing operations experience in high-growth SaaS/technology companies • 5+ years of team management experience with demonstrated ability to scale global operations teams, including talent development, performance management, and succession planning • Hands-on experience with modern order-to-cash systems (CRM, CPQ, billing platforms, payment processors, AR management tools) and integration with ERP systems • Strong analytical and data-driven mindset with ability to identify process inefficiencies and drive automation initiatives • Self-motivated leader with strong initiative and ownership mentality, capable of identifying opportunities and driving solutions independently • Thrives in ambiguous, fast-paced environments with demonstrated ability to prioritize effectively and deliver results under tight deadlines • Exceptional sense of responsibility and dedication with track record of going above and beyond to ensure team and company success • Experience supporting significant revenue growth and building scalable operations processes • Excellence in cross-functional collaboration and stakeholder management • Strong experience with revenue accounting principles (ASC 606) and ability to support month-end close and audit processes Preferred: • Expert knowledge of consumption-based and subscription billing models with experience in complex pricing structures • Experience serving both consumers and enterprise customers • Experience with third-party marketplace sales channels • Experience thriving in high-growth, dynamic environments where priorities shift rapidly and ambiguity is common • Experience implementing robust internal controls and segregation of duties frameworks in high-growth environments • Understanding of AI industry business models and enterprise customer needs Company: Anthropic is an AI research company that focuses on the safety and alignment of AI systems with human values. Founded in 2021, the company is headquartered in San Francisco, California, USA, with a team of 501-1000 employees. The company is currently Late Stage. Anthropic has a track record of offering H1B sponsorships. Seniority level
Seniority levelMid-Senior level Employment type
Employment typeFull-time Job function
IndustriesSoftware Development Referrals increase your chances of interviewing at Jobright.ai by 2x Inferred from the description for this job Medical insurance Vision insurance 401(k) Get notified about new Head of Revenue Operations jobs in
San Francisco, CA . San Francisco, CA $210,000.00-$250,000.00 4 months ago San Francisco, CA $250,000.00-$300,000.00 2 weeks ago San Francisco, CA $200,000.00-$250,000.00 2 weeks ago Head of Enterprise Revenue & Go-To-Market San Francisco, CA $225,000.00-$250,000.00 7 months ago Head of Revenue Cycle Operations, Amazon Health One Medical Revenue Cycle Performance San Francisco, CA $137,700.00-$227,700.00 5 days ago Head of Revenue Operations and GTM Engineering San Francisco, CA $140,000.00-$240,000.00 1 day ago (USA) Director, Revenue Operations Scaled Services, Enablement and SupportHead of Revenue Operations and GTM Engineering, Mid-Level San Francisco, CA $100,000.00-$140,000.00 3 months ago Senior Director, Head of Global Revenue Accounting San Francisco, CA $280,000.00-$380,000.00 4 days ago Director of Revenue Accounting- Enterprise Sales San Francisco, CA $172,800.00-$250,275.00 4 days ago Head of Revenue Operations, Quote-to-Cash San Francisco, CA $230,000.00-$300,000.00 4 days ago San Francisco, CA $180,000.00-$250,000.00 3 weeks ago San Francisco, CA $140,000.00-$230,000.00 1 month ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
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Senior Head of Revenue Operations, Order-to-Cash
role at
Jobright.ai
The experience expected from applicants, as well as additional skills and qualifications needed for this job are listed below. Senior Head of Revenue Operations, Order-to-Cash 2 days ago Be among the first 25 applicants Join to apply for the
Senior Head of Revenue Operations, Order-to-Cash
role at
Jobright.ai Jobright is an AI-powered career platform that helps job seekers discover the top opportunities in the US. We are NOT a staffing agency. Jobright does not hire directly for these positions. We connect you with verified openings from employers you can trust. Job Summary: Anthropic is a public benefit corporation dedicated to creating reliable and beneficial AI systems. They are seeking an experienced Head of Revenue Operations to lead the order-to-cash operations, ensuring seamless billing processes and exceptional customer experience as the company scales rapidly. Responsibilities: • Lead Global Billing Operations: Own end-to-end customer billing lifecycle from order provisioning through cash collection, ensuring accuracy, timeliness, and scalability across all channels • Drive Operational Excellence: Establish unified SLAs and performance standards across the complete order-to-cash cycle while reducing manual interventions through systematic process improvements and automation • Manage Integrated Cash Operations: Oversee payment processing optimization, collections strategy, dispute resolution workflows, and dunning and write-off policies • Optimize Systems & Automation: Lead billing system configurations, automate workflows, integrate order-to-cash systems in collaboration with Engineering and Sales Ops teams • Lead Pre-Launch Billing Testing: Orchestrate comprehensive end-to-end testing of the entire order-to-cash process for all new products and pricing changes before launch, including testing transactions, invoice generation, payment processing and revenue recognition • Ensure Customer Experience Excellence: Serve as escalation point for billing inquiries and payment disputes, maintaining exceptional customer experience throughout the revenue cycle • Establish Controls & Compliance: Implement compliance controls, segregation of duties (SOD), and audit-ready processes supporting enterprise-grade operations • Deliver Analytics & Insights: Develop KPI dashboards, billing metrics, and collection effectiveness reporting for data-driven decision-making • Lead Team Development: Nurture and scale the billing operations team; define OKRs, clarify priorities, drive results, and develop team members through mentorship and coaching • Enhance Cross-functional Partnerships: Partner with GTM, Sales Operations, Finance, Deal Desk, Legal, Product, Engineering, and Customer Support teams on billing-related initiatives and knowledge sharing Qualifications: Required: • Bachelor's degree in Business, Finance, Accounting, or related field • 12+ years of progressive billing operations experience in high-growth SaaS/technology companies • 5+ years of team management experience with demonstrated ability to scale global operations teams, including talent development, performance management, and succession planning • Hands-on experience with modern order-to-cash systems (CRM, CPQ, billing platforms, payment processors, AR management tools) and integration with ERP systems • Strong analytical and data-driven mindset with ability to identify process inefficiencies and drive automation initiatives • Self-motivated leader with strong initiative and ownership mentality, capable of identifying opportunities and driving solutions independently • Thrives in ambiguous, fast-paced environments with demonstrated ability to prioritize effectively and deliver results under tight deadlines • Exceptional sense of responsibility and dedication with track record of going above and beyond to ensure team and company success • Experience supporting significant revenue growth and building scalable operations processes • Excellence in cross-functional collaboration and stakeholder management • Strong experience with revenue accounting principles (ASC 606) and ability to support month-end close and audit processes Preferred: • Expert knowledge of consumption-based and subscription billing models with experience in complex pricing structures • Experience serving both consumers and enterprise customers • Experience with third-party marketplace sales channels • Experience thriving in high-growth, dynamic environments where priorities shift rapidly and ambiguity is common • Experience implementing robust internal controls and segregation of duties frameworks in high-growth environments • Understanding of AI industry business models and enterprise customer needs Company: Anthropic is an AI research company that focuses on the safety and alignment of AI systems with human values. Founded in 2021, the company is headquartered in San Francisco, California, USA, with a team of 501-1000 employees. The company is currently Late Stage. Anthropic has a track record of offering H1B sponsorships. Seniority level
Seniority levelMid-Senior level Employment type
Employment typeFull-time Job function
IndustriesSoftware Development Referrals increase your chances of interviewing at Jobright.ai by 2x Inferred from the description for this job Medical insurance Vision insurance 401(k) Get notified about new Head of Revenue Operations jobs in
San Francisco, CA . San Francisco, CA $210,000.00-$250,000.00 4 months ago San Francisco, CA $250,000.00-$300,000.00 2 weeks ago San Francisco, CA $200,000.00-$250,000.00 2 weeks ago Head of Enterprise Revenue & Go-To-Market San Francisco, CA $225,000.00-$250,000.00 7 months ago Head of Revenue Cycle Operations, Amazon Health One Medical Revenue Cycle Performance San Francisco, CA $137,700.00-$227,700.00 5 days ago Head of Revenue Operations and GTM Engineering San Francisco, CA $140,000.00-$240,000.00 1 day ago (USA) Director, Revenue Operations Scaled Services, Enablement and SupportHead of Revenue Operations and GTM Engineering, Mid-Level San Francisco, CA $100,000.00-$140,000.00 3 months ago Senior Director, Head of Global Revenue Accounting San Francisco, CA $280,000.00-$380,000.00 4 days ago Director of Revenue Accounting- Enterprise Sales San Francisco, CA $172,800.00-$250,275.00 4 days ago Head of Revenue Operations, Quote-to-Cash San Francisco, CA $230,000.00-$300,000.00 4 days ago San Francisco, CA $180,000.00-$250,000.00 3 weeks ago San Francisco, CA $140,000.00-$230,000.00 1 month ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
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