Maximus
Description & Requirements
Be part of something great. Maximus is a global organisation that specialises in providing health and employment services to millions of people every year.
Here in the UK, we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives.
From assessments and health services to employability programmes and specialist support, we do work that matters with people who care. The
Director of Quality, Risk & Compliance
plays a critical leadership role in ensuring organizational excellence by developing, implementing, and overseeing frameworks that promote quality assurance, mitigate risks, and ensure compliance with regulatory, legal, and industry standards. The role holder collaborates with cross-functional teams to identify, assess, and manage risks while proactively addressing compliance gaps and ensuring adherence to applicable laws and ethical standards. Additionally, they provide strategic guidance on quality and risk management, lead internal and external audits, and drive initiatives that enhance operational efficiency, reduce liabilities, and build stakeholder confidence. By aligning quality, risk, and compliance efforts with organizational objectives, the Director plays a pivotal role in supporting sustainable growth and maintaining the organization's reputation for excellence. Salary:
£101,000 - £106,000 Closing date:
6pm on Wednesday 13th August Benefits include: 25 days annual leave Holiday trade scheme Flexible benefits package 9% combined pension PMI Key contacts and relationships Internal: Technology team Strategic initiatives team Client services team Product management & service design team External: Clients Vendor management team of key technologies Strategic Leadership Provide direction and oversight of the development and implementation of a comprehensive Quality, Risk, and Compliance strategy aligned with the organisation's business objectives, regulatory requirements, and client expectations. Act as a trusted advisor to the senior leadership team, providing expert guidance on risk mitigation, compliance standards, and quality assurance frameworks. Lead the integration of QRC initiatives into business operations to create a culture of continuous improvement and compliance. Quality Assurance & Improvement Oversee the implementation of Quality Management Systems (QMS) to ensure the delivery of consistent, high-quality services to clients. Support work to define, monitor, and report on Key Performance Indicators (KPIs) and quality metrics, driving improvement initiatives across business units. Create a team capable of conducting regular audits, evaluations, and benchmarking exercises to identify process inefficiencies and implement corrective actions. Champion a culture of customer-centricity, ensuring that all operational processes meet or exceed client expectations. Risk Management Oversee the development and maintenance of a comprehensive Risk Management Framework, identifying, assessing, and mitigating operational, financial, regulatory, and reputational risks. Lead business continuity and disaster recovery planning, ensuring the organisation can respond effectively to potential disruptions. Create a framework that enables Maximus to monitor emerging risks and industry trends and proactively adjust policies and procedures to address new threats. Provide risk-related insights and reports to the board and senior leadership to support informed decision-making. Compliance Oversight Ensure the organisation complies with all applicable legal, regulatory, contractual, and ethical standards, including GDPR, ISO standards, health & safety regulations, and industry-specific requirements. Lead engagement with external regulators, auditors, and accrediting bodies, ensuring successful audits and certifications. Develop and maintain policies, procedures, and training programmes to embed compliance across the organisation. Monitor and report on compliance breaches, ensuring timely investigation, resolution, and preventative measures. Policy and Procedure Development Develop, implement, and update policies, procedures, and guidelines that support organisational quality, risk, and compliance objectives, ensuring alignment with strategic goals. Incident and Issue Management Oversee the investigation and resolution of compliance breaches, quality failures, and risk events, ensuring appropriate reporting, root cause analysis, and preventive measures are in place. Reporting and Stakeholder Communication Provide regular reports and updates to senior leadership, boards, and other stakeholders on quality performance, risk exposure, and compliance status, along with actionable insights and recommendations for improvement. Essential Develop and implement a long-term QRC strategy aligned with organisational objectives and client requirements. Integrate QRC frameworks into business operations to foster continuous improvement and operational excellence. Stay informed of emerging risks, regulatory changes, and industry trends to proactively adjust policies and practices. Deep Knowledge of Regulatory, Legal, and Industry Standards Understanding of GDPR, ISO standards, FCA regulations (if applicable), health & safety laws, and other industry-specific requirements. Familiarity with global compliance standards for multi-jurisdictional organisations. Experience in conducting audits and managing relationships with regulators and certification bodies. Risk Management Expertise Design and implement Risk Management Frameworks, including risk assessment and mitigation strategies. Knowledge of business continuity planning and disaster recovery to ensure resilience. Ability to assess complex risks and present actionable recommendations. Quality Assurance and Continuous Improvement Knowledge of QMS and frameworks like ISO 9001, Lean, Six Sigma, or TQM. Define, measure, and report on KPIs and quality metrics. Lead process improvement initiatives and foster a culture of continuous improvement. Individual Competencies Exceptional Communication Data-Driven Decision Making Growth-Orientated Mindset Solution focused Detail-Orientated Proactive and Agile Execution Results Driven Adaptive Leadership Learning Agility Emotionally Intelligent Leadership Maximus Competencies Embraces Respect Partners Effectively Creates Innovative Solutions Focuses on the Customer Demonstrates Compassion Takes Responsibility & Acts with Integrity EEO Statement Maximus is committed to fostering a culture of diversity, equity, and inclusion. We support the recruitment, retention, and career development of people with disabilities and long-term conditions, including a guaranteed interview scheme for applicants who meet the minimum criteria and have a disability. Applicants can opt to apply under the Disability Confident Guaranteed Interview Scheme, which ensures an interview if the criteria are met. Reasonable adjustments will be considered during the recruitment process. Salary Range:
£101,000 - £106,000
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Director of Quality, Risk & Compliance
plays a critical leadership role in ensuring organizational excellence by developing, implementing, and overseeing frameworks that promote quality assurance, mitigate risks, and ensure compliance with regulatory, legal, and industry standards. The role holder collaborates with cross-functional teams to identify, assess, and manage risks while proactively addressing compliance gaps and ensuring adherence to applicable laws and ethical standards. Additionally, they provide strategic guidance on quality and risk management, lead internal and external audits, and drive initiatives that enhance operational efficiency, reduce liabilities, and build stakeholder confidence. By aligning quality, risk, and compliance efforts with organizational objectives, the Director plays a pivotal role in supporting sustainable growth and maintaining the organization's reputation for excellence. Salary:
£101,000 - £106,000 Closing date:
6pm on Wednesday 13th August Benefits include: 25 days annual leave Holiday trade scheme Flexible benefits package 9% combined pension PMI Key contacts and relationships Internal: Technology team Strategic initiatives team Client services team Product management & service design team External: Clients Vendor management team of key technologies Strategic Leadership Provide direction and oversight of the development and implementation of a comprehensive Quality, Risk, and Compliance strategy aligned with the organisation's business objectives, regulatory requirements, and client expectations. Act as a trusted advisor to the senior leadership team, providing expert guidance on risk mitigation, compliance standards, and quality assurance frameworks. Lead the integration of QRC initiatives into business operations to create a culture of continuous improvement and compliance. Quality Assurance & Improvement Oversee the implementation of Quality Management Systems (QMS) to ensure the delivery of consistent, high-quality services to clients. Support work to define, monitor, and report on Key Performance Indicators (KPIs) and quality metrics, driving improvement initiatives across business units. Create a team capable of conducting regular audits, evaluations, and benchmarking exercises to identify process inefficiencies and implement corrective actions. Champion a culture of customer-centricity, ensuring that all operational processes meet or exceed client expectations. Risk Management Oversee the development and maintenance of a comprehensive Risk Management Framework, identifying, assessing, and mitigating operational, financial, regulatory, and reputational risks. Lead business continuity and disaster recovery planning, ensuring the organisation can respond effectively to potential disruptions. Create a framework that enables Maximus to monitor emerging risks and industry trends and proactively adjust policies and procedures to address new threats. Provide risk-related insights and reports to the board and senior leadership to support informed decision-making. Compliance Oversight Ensure the organisation complies with all applicable legal, regulatory, contractual, and ethical standards, including GDPR, ISO standards, health & safety regulations, and industry-specific requirements. Lead engagement with external regulators, auditors, and accrediting bodies, ensuring successful audits and certifications. Develop and maintain policies, procedures, and training programmes to embed compliance across the organisation. Monitor and report on compliance breaches, ensuring timely investigation, resolution, and preventative measures. Policy and Procedure Development Develop, implement, and update policies, procedures, and guidelines that support organisational quality, risk, and compliance objectives, ensuring alignment with strategic goals. Incident and Issue Management Oversee the investigation and resolution of compliance breaches, quality failures, and risk events, ensuring appropriate reporting, root cause analysis, and preventive measures are in place. Reporting and Stakeholder Communication Provide regular reports and updates to senior leadership, boards, and other stakeholders on quality performance, risk exposure, and compliance status, along with actionable insights and recommendations for improvement. Essential Develop and implement a long-term QRC strategy aligned with organisational objectives and client requirements. Integrate QRC frameworks into business operations to foster continuous improvement and operational excellence. Stay informed of emerging risks, regulatory changes, and industry trends to proactively adjust policies and practices. Deep Knowledge of Regulatory, Legal, and Industry Standards Understanding of GDPR, ISO standards, FCA regulations (if applicable), health & safety laws, and other industry-specific requirements. Familiarity with global compliance standards for multi-jurisdictional organisations. Experience in conducting audits and managing relationships with regulators and certification bodies. Risk Management Expertise Design and implement Risk Management Frameworks, including risk assessment and mitigation strategies. Knowledge of business continuity planning and disaster recovery to ensure resilience. Ability to assess complex risks and present actionable recommendations. Quality Assurance and Continuous Improvement Knowledge of QMS and frameworks like ISO 9001, Lean, Six Sigma, or TQM. Define, measure, and report on KPIs and quality metrics. Lead process improvement initiatives and foster a culture of continuous improvement. Individual Competencies Exceptional Communication Data-Driven Decision Making Growth-Orientated Mindset Solution focused Detail-Orientated Proactive and Agile Execution Results Driven Adaptive Leadership Learning Agility Emotionally Intelligent Leadership Maximus Competencies Embraces Respect Partners Effectively Creates Innovative Solutions Focuses on the Customer Demonstrates Compassion Takes Responsibility & Acts with Integrity EEO Statement Maximus is committed to fostering a culture of diversity, equity, and inclusion. We support the recruitment, retention, and career development of people with disabilities and long-term conditions, including a guaranteed interview scheme for applicants who meet the minimum criteria and have a disability. Applicants can opt to apply under the Disability Confident Guaranteed Interview Scheme, which ensures an interview if the criteria are met. Reasonable adjustments will be considered during the recruitment process. Salary Range:
£101,000 - £106,000
#J-18808-Ljbffr