Omnitracs
Customer Success Manager/Virtual US
Who We Are Solera is a global leader in data and software services that strives to transform every touchpoint of the vehicle lifecycle into a connected digital experience. In addition, we provide products and services to protect life’s other most important assets: our homes and digital identities. Today, Solera processes over 300 million digital transactions annually for approximately 235,000 partners and customers in more than 90 countries. Our 6,500 team members foster an uncommon, innovative culture and are dedicated to successfully bringing the future to bear today through cognitive answers, insights, algorithms and automation.For more information, please visit solera.com. The Role As a
Senior Customer Success Manager , you will be responsible for driving client retention, satisfaction, and expansion among our largest accounts. You will act as a trusted advisor, ensuring clients maximize the value of our SaaS solutions through strategic consultation, training, and proactive engagement. Your role will involve relationship management, upselling opportunities, troubleshooting, and promoting best practices to enhance product adoption. What You’ll Do Client Engagement & Consultation Provide
on-site and remote product training
to help clients optimize our solutions. Build and maintain relationships with key decision-makers at dealerships. Offer strategic guidance on
best practices for revenue-generating processes
in dealership operations. Gain leadership buy-in for new technologies and process improvements. Conduct
business reviews and consultations
with dealership leadership to ensure product effectiveness. Retention & Growth Maintain regular communication with customers to
proactively address needs and issues . Monitor customer usage and identify opportunities to
increase adoption and satisfaction . Manage an active pipeline of
expansion opportunities , including whitespace and greenspace initiatives. Consistently meet or exceed sales and retention quotas. Work closely with the
Renewal Team
to support at-risk customers and drive renewals. Internal Collaboration & Product Expertise Provide insights and feedback to internal teams based on customer needs. Act as a
product knowledge expert
within the company. Work independently while collaborating effectively across teams. Take ownership of assigned accounts with a
high level of personal accountability . What You’ll Bring Education & Experience Bachelor’s degree or equivalent work experience in the
automotive industry . 3+ years of
customer account management experience . 3+ years of experience with
SaaS products . 1+ year of hands-on experience with
DealerSocket CRM . Previous experience working with
Salesforce CRM . Technical & Communication Skills Proficiency in
Microsoft Office Suite . Strong ability to train and present to both
groups and individuals . Excellent verbal and written
communication skills , including over the phone. Demonstrated ability to work
independently with minimal supervision . If you're passionate about helping automotive clients succeed through cutting-edge SaaS solutions, we’d love to have you on our team! It is impossible to list every requirement for, or responsibility of, any position. Similarly, we cannot identify all the skills a position may require since job responsibilities and the Company’s needs may change over time. Therefore, the above job description is not comprehensive or exhaustive. The Company reserves the right to adjust, add to or eliminate any aspect of the above description. The Company also retains the right to require all employees to undertake additional or different job responsibilities when necessary to meet business needs. EQUAL OPPORTUNITY EMPLOYER SOLERA HOLDINGS, INC., AND ITS US SUBSIDIARIES (TOGETHER, SOLERA) IS AN EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER. THE FIRM'S POLICY IS NOT TO DISCRIMINATE AGAINST ANY APPLICANT OR EMPLOYEE BASED ON RACE, COLOR, RELIGION, NATIONAL ORIGIN, GENDER, AGE, SEXUAL ORIENTATION, GENDER IDENTITY OR EXPRESSION, MARITAL STATUS, MENTAL OR PHYSICAL DISABILITY, AND GENETIC INFORMATION, OR ANY OTHER BASIS PROTECTED BY APPLICABLE LAW. THE FIRM ALSO PROHIBITS HARASSMENT OF APPLICANTS OR EMPLOYEES BASED ON ANY OF THESE PROTECTED CATEGORIES.
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Who We Are Solera is a global leader in data and software services that strives to transform every touchpoint of the vehicle lifecycle into a connected digital experience. In addition, we provide products and services to protect life’s other most important assets: our homes and digital identities. Today, Solera processes over 300 million digital transactions annually for approximately 235,000 partners and customers in more than 90 countries. Our 6,500 team members foster an uncommon, innovative culture and are dedicated to successfully bringing the future to bear today through cognitive answers, insights, algorithms and automation.For more information, please visit solera.com. The Role As a
Senior Customer Success Manager , you will be responsible for driving client retention, satisfaction, and expansion among our largest accounts. You will act as a trusted advisor, ensuring clients maximize the value of our SaaS solutions through strategic consultation, training, and proactive engagement. Your role will involve relationship management, upselling opportunities, troubleshooting, and promoting best practices to enhance product adoption. What You’ll Do Client Engagement & Consultation Provide
on-site and remote product training
to help clients optimize our solutions. Build and maintain relationships with key decision-makers at dealerships. Offer strategic guidance on
best practices for revenue-generating processes
in dealership operations. Gain leadership buy-in for new technologies and process improvements. Conduct
business reviews and consultations
with dealership leadership to ensure product effectiveness. Retention & Growth Maintain regular communication with customers to
proactively address needs and issues . Monitor customer usage and identify opportunities to
increase adoption and satisfaction . Manage an active pipeline of
expansion opportunities , including whitespace and greenspace initiatives. Consistently meet or exceed sales and retention quotas. Work closely with the
Renewal Team
to support at-risk customers and drive renewals. Internal Collaboration & Product Expertise Provide insights and feedback to internal teams based on customer needs. Act as a
product knowledge expert
within the company. Work independently while collaborating effectively across teams. Take ownership of assigned accounts with a
high level of personal accountability . What You’ll Bring Education & Experience Bachelor’s degree or equivalent work experience in the
automotive industry . 3+ years of
customer account management experience . 3+ years of experience with
SaaS products . 1+ year of hands-on experience with
DealerSocket CRM . Previous experience working with
Salesforce CRM . Technical & Communication Skills Proficiency in
Microsoft Office Suite . Strong ability to train and present to both
groups and individuals . Excellent verbal and written
communication skills , including over the phone. Demonstrated ability to work
independently with minimal supervision . If you're passionate about helping automotive clients succeed through cutting-edge SaaS solutions, we’d love to have you on our team! It is impossible to list every requirement for, or responsibility of, any position. Similarly, we cannot identify all the skills a position may require since job responsibilities and the Company’s needs may change over time. Therefore, the above job description is not comprehensive or exhaustive. The Company reserves the right to adjust, add to or eliminate any aspect of the above description. The Company also retains the right to require all employees to undertake additional or different job responsibilities when necessary to meet business needs. EQUAL OPPORTUNITY EMPLOYER SOLERA HOLDINGS, INC., AND ITS US SUBSIDIARIES (TOGETHER, SOLERA) IS AN EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER. THE FIRM'S POLICY IS NOT TO DISCRIMINATE AGAINST ANY APPLICANT OR EMPLOYEE BASED ON RACE, COLOR, RELIGION, NATIONAL ORIGIN, GENDER, AGE, SEXUAL ORIENTATION, GENDER IDENTITY OR EXPRESSION, MARITAL STATUS, MENTAL OR PHYSICAL DISABILITY, AND GENETIC INFORMATION, OR ANY OTHER BASIS PROTECTED BY APPLICABLE LAW. THE FIRM ALSO PROHIBITS HARASSMENT OF APPLICANTS OR EMPLOYEES BASED ON ANY OF THESE PROTECTED CATEGORIES.
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