Sr. Director of Product, Performance & Reliability- Slack
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Sr. Director of Product, Performance & Reliability- Slack
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Job Category
Product
Job Details
About Salesforce
Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.
Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.
Sr. Director of Product, Performance & Reliability- Slack
About The Role
We're seeking an exceptional Senior Director of Product to lead our performance and reliability initiatives, driving product excellence at scale. This strategic leadership role will be ensure our platform delivers world-class performance and maintaining the highest standards of reliability that our customers depend on.
What You'll Do
Bring strategic leadership to performance
- Identify critical user flows, metrics, and codepaths to improve performance across desktop and mobile apps
- Build programs and tooling to make performance a core consideration across Slack product, engineering, and design
- Define and execute the long-term product strategy for performance optimization and system reliability
- Partner closely with product, engineering, and design leadership across Slack to ensure performance is a core consideration across teams
- Establish performance benchmarks and reliability metrics that become company-wide standards
- Own the end-to-end product experience for performance-critical features and infrastructure
- Clearly tie performance and reliability improvements back to business outcomes
- Lead the development of monitoring, alerting, and diagnostic tools that keep our platform running smoothly
- Champion data-driven decision making through robust analytics and user research
- Translate complex technical concepts into clear business value propositions
- This role involves close collaboration with engineering leadership to ensure seamless alignment between product vision and technical execution.
- You'll work directly with key technical partners to drive initiatives that span multiple engineering teams and product areas.
Experience
- 8+ years of product management experience, 2+ years experience in senior leadership roles
- Deep expertise in performance optimization, system reliability, and infrastructure products
- Proven track record of scaling products that serve millions of users
- Experience with SaaS platforms, enterprise software, or high-scale consumer applications
- Strong understanding of system architecture, performance monitoring, and reliability engineering
- Familiarity with modern observability tools and practices
- Ability to work closely with engineering teams on complex technical challenges
- Data-driven approach to product decisions with strong analytical skills
- Exceptional ability to influence and align cross-functional teams
- Track record of driving cross-company programs leading to meaningful organizational and technical transformation.
- Outstanding written and verbal communication skills
- Experience presenting to both C-level executives and technical audiences
- Lead product initiatives that directly impact millions of users
- Work with cutting-edge technology and world-class engineering teams
- Shape the future of performance and reliability in a rapidly growing company
- Competitive compensation package including equity
- Comprehensive benefits and professional development opportunities
When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best , and our AI agents accelerate your impact so you can do your best . Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.
Accommodations
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Posting Statement
Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.
In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.
For Washington-based roles, the base salary hiring range for this position is $230,700 to $351,800.
For California-based roles, the base salary hiring range for this position is $251,900 to $384,100.
Seniority level
Seniority level
Not Applicable
Employment type
Employment type
Full-time
Job function
Job function
Product Management and MarketingIndustries
Software Development, IT Services and IT Consulting, and Technology, Information and Internet
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