Empire State Realty Trust
Accounts Receivable Specialist, Real Estate
Empire State Realty Trust, New York, New York, United States, 10001
Accounts Receivable Specialist, Real Estate
New York, New York, United States Accounting
Transactional Accounting / Full Time / Hybrid Empire State Realty Trust, Inc. (NYSE: ESRT) is a NYC-focused REIT that owns and operates a portfolio of well-leased, top of tier, modernized, amenitized, and well-located office, retail, and multifamily assets. ESRT's flagship Empire State Building, the "World's Most Famous Building," features its iconic Observatory. The Company is a recognized leader in energy efficiency and indoor environmental quality. As of June 30, 2025, ESRT's portfolio is comprised of approximately 7.8 million rentable square feet of office space, 0.8 million rentable square feet of retail space and 743 residential units. The dedicated team at ESRT is a collection of diverse individuals with a shared passion for excellence and a keen eye toward future growth. Headquartered in New York City, we harness the energy of the city in everything we do. We care for one another, work hard, and have a lot of fun doing it! We are Certified as a Great Place to Work by the global authority, Great Place to Work, on workplace culture, employee experience, and leadership behaviors. We prioritize and invest in the health and wellness of employees to attract, develop, and retain top-tier talent. ESRT values continuous employee development and encourages colleagues to excel in their roles and adapt to emerging business needs. From our crown jewel, The Empire State Building, to incredible buildings modernized for the 21st century, to outstanding customer service, and our decade-long leadership position in sustainability and energy efficient portfolio that is 100% fully powered by renewable wind electricity, we take pride in our work. ESRT seeks an equally passionate colleague to join the team, understand the vision and help achieve that vision. Responsibilities
Bill monthly rent charges to tenants Bill electric usage and other utility charges Process HVAC calculations received by Property Management Process profit sharing and settlement adjustments Process other billings such as late fees and holdover rent, as applicable Upload escalations billings provided by Property Accountants Create debit/credit memos to enter batch uploads in Yardi Prepare monthly rent variances for recurring charges Generate monthly electric variances and identify 15% differences for operations Review electric surveys to adjust tenant charges in accordance with each tenant's lease Process works order uploads, validate the workorder charge code, GL and tax amounts Perform account reconciliations upon tenant move-out (or any related changes to tenant occupancy) Provide uploads to support TXT files for electric charges and rent statements distributed by our billing support group Distribute letters reflecting changes to additional rent escalations, including operating expenses, cost of living adjustments and real estate tax adjustments for all applicable tenants as prepared by Property Accountants Review lockbox receipts and save pdf images on shared drive Apply receipts to tenant ledgers in Yardi Voyager Scan checks received in office via Chase scanner Contact tenants regarding open balance Respond to tenant inquiries regarding their rent bills and ledgers Research applicable portion of tenant leases to answer routine tenant inquiries Work with the leasing agents, property accountants, and lease administrators as necessary Create and maintain "ticklers" (utilizing Microsoft Outlook) to track items for inter-departmental follow-up Reconcile tenant ledgers as needed, to ensure accurate handling of tenants accounts and accurate reporting of their account status Process security deposits in tenant ledger, miscellaneous charges, and income Application of zero dollar receipts as needed Send the accounts receivable aging report to leasing, broadcast director, upper management, and building attorneys every Monday morning Prepare monthly close reconciliation Understand and participate in the department's internal controls Assist with internal and external audits Collaborate with the operations department to ensure the accuracy of invoices for reimbursable tenant improvements/alterations What Success Looks Like
Success within this position meets the needs of the company and the tenants. The ability to clearly communicate, work well with all team members within the organization and understand the importance of customer service. Finding the solution for the tenant inquiries as needed. Required Skills / Abilities
Exceptional written and oral communication skills Outstanding customer service skills Strong proficiency in MS Office (Excel and Word) Education & Experience
Bachelor's degree in a related field 5 years experience minimum in commercial real estate Yardi or other real estate management software experience Physical Requirements
Prolonged periods of sitting at a desk and working on a computer Must be able to lift up to 15 pounds at times What You Can Expect
At ESRT, like our tenants, our employees come from everywhere. We foster a collaborative work environment that captures top talent and cultivates the best ideas. As a Great Place to Work Certified employer, we are committed to maintaining our positive work culture where employees are engaged and can grow and develop. In addition, ESRT employees embody our Company Culture & Success Factors: Adaptable
you are a self-starter who's able to quickly digest and execute new processes to work both collaboratively and independently Dynamic
you are solutions-oriented, aim to improve processes and implement efficiency, and offer insightful feedback to improve ESRT Dependable
you take a strong sense of ownership and accountability over your work Passionate
you keep up with industry trends and are excited about the potential to propel the industry forward with a "roll-up-your-sleeves" attitude Curious
you consistently look for new ways to work smarter, not just harder Ethical
you treat others with respect, act with integrity in how you perform your work, and embrace our collaborative culture Positive
you possess a service-oriented attitude with excellent follow through Benefits
Competitive base salary and bonus Health/Dental/Vision insurance Company sponsored Life, AD&D, STD (with Salary Continuation), and LTD Insurance Voluntary Enhanced LTD Program Voluntary Hospital, Accident, and Cancer Programs 401(k) with 100% match up to 5% Paid parental leave Pre-tax transit accounts Employee Assistance Program for emotional, financial, and legal support Well-Being
Generous paid time off Flex Summer Fridays Employee engagement programs Volunteer time off Continuing education Complimentary Empire State Building Observatory access Complimentary gym membership and other wellness benefits Employee Discount Programs $70,000 - $75,000 a year Salary is based on several factors including but not limited to education, work experience, job location, size of property where applicable, and/or certifications. In addition to your base salary, ESRT provides discretionary annual bonuses. ESRT is an equal opportunity employer and is committed to providing a workplace free from harassment and discrimination. We celebrate the unique differences of our employees because they drive curiosity, innovation, and the success of our business. We do not discriminate based on race, religion,
New York, New York, United States Accounting
Transactional Accounting / Full Time / Hybrid Empire State Realty Trust, Inc. (NYSE: ESRT) is a NYC-focused REIT that owns and operates a portfolio of well-leased, top of tier, modernized, amenitized, and well-located office, retail, and multifamily assets. ESRT's flagship Empire State Building, the "World's Most Famous Building," features its iconic Observatory. The Company is a recognized leader in energy efficiency and indoor environmental quality. As of June 30, 2025, ESRT's portfolio is comprised of approximately 7.8 million rentable square feet of office space, 0.8 million rentable square feet of retail space and 743 residential units. The dedicated team at ESRT is a collection of diverse individuals with a shared passion for excellence and a keen eye toward future growth. Headquartered in New York City, we harness the energy of the city in everything we do. We care for one another, work hard, and have a lot of fun doing it! We are Certified as a Great Place to Work by the global authority, Great Place to Work, on workplace culture, employee experience, and leadership behaviors. We prioritize and invest in the health and wellness of employees to attract, develop, and retain top-tier talent. ESRT values continuous employee development and encourages colleagues to excel in their roles and adapt to emerging business needs. From our crown jewel, The Empire State Building, to incredible buildings modernized for the 21st century, to outstanding customer service, and our decade-long leadership position in sustainability and energy efficient portfolio that is 100% fully powered by renewable wind electricity, we take pride in our work. ESRT seeks an equally passionate colleague to join the team, understand the vision and help achieve that vision. Responsibilities
Bill monthly rent charges to tenants Bill electric usage and other utility charges Process HVAC calculations received by Property Management Process profit sharing and settlement adjustments Process other billings such as late fees and holdover rent, as applicable Upload escalations billings provided by Property Accountants Create debit/credit memos to enter batch uploads in Yardi Prepare monthly rent variances for recurring charges Generate monthly electric variances and identify 15% differences for operations Review electric surveys to adjust tenant charges in accordance with each tenant's lease Process works order uploads, validate the workorder charge code, GL and tax amounts Perform account reconciliations upon tenant move-out (or any related changes to tenant occupancy) Provide uploads to support TXT files for electric charges and rent statements distributed by our billing support group Distribute letters reflecting changes to additional rent escalations, including operating expenses, cost of living adjustments and real estate tax adjustments for all applicable tenants as prepared by Property Accountants Review lockbox receipts and save pdf images on shared drive Apply receipts to tenant ledgers in Yardi Voyager Scan checks received in office via Chase scanner Contact tenants regarding open balance Respond to tenant inquiries regarding their rent bills and ledgers Research applicable portion of tenant leases to answer routine tenant inquiries Work with the leasing agents, property accountants, and lease administrators as necessary Create and maintain "ticklers" (utilizing Microsoft Outlook) to track items for inter-departmental follow-up Reconcile tenant ledgers as needed, to ensure accurate handling of tenants accounts and accurate reporting of their account status Process security deposits in tenant ledger, miscellaneous charges, and income Application of zero dollar receipts as needed Send the accounts receivable aging report to leasing, broadcast director, upper management, and building attorneys every Monday morning Prepare monthly close reconciliation Understand and participate in the department's internal controls Assist with internal and external audits Collaborate with the operations department to ensure the accuracy of invoices for reimbursable tenant improvements/alterations What Success Looks Like
Success within this position meets the needs of the company and the tenants. The ability to clearly communicate, work well with all team members within the organization and understand the importance of customer service. Finding the solution for the tenant inquiries as needed. Required Skills / Abilities
Exceptional written and oral communication skills Outstanding customer service skills Strong proficiency in MS Office (Excel and Word) Education & Experience
Bachelor's degree in a related field 5 years experience minimum in commercial real estate Yardi or other real estate management software experience Physical Requirements
Prolonged periods of sitting at a desk and working on a computer Must be able to lift up to 15 pounds at times What You Can Expect
At ESRT, like our tenants, our employees come from everywhere. We foster a collaborative work environment that captures top talent and cultivates the best ideas. As a Great Place to Work Certified employer, we are committed to maintaining our positive work culture where employees are engaged and can grow and develop. In addition, ESRT employees embody our Company Culture & Success Factors: Adaptable
you are a self-starter who's able to quickly digest and execute new processes to work both collaboratively and independently Dynamic
you are solutions-oriented, aim to improve processes and implement efficiency, and offer insightful feedback to improve ESRT Dependable
you take a strong sense of ownership and accountability over your work Passionate
you keep up with industry trends and are excited about the potential to propel the industry forward with a "roll-up-your-sleeves" attitude Curious
you consistently look for new ways to work smarter, not just harder Ethical
you treat others with respect, act with integrity in how you perform your work, and embrace our collaborative culture Positive
you possess a service-oriented attitude with excellent follow through Benefits
Competitive base salary and bonus Health/Dental/Vision insurance Company sponsored Life, AD&D, STD (with Salary Continuation), and LTD Insurance Voluntary Enhanced LTD Program Voluntary Hospital, Accident, and Cancer Programs 401(k) with 100% match up to 5% Paid parental leave Pre-tax transit accounts Employee Assistance Program for emotional, financial, and legal support Well-Being
Generous paid time off Flex Summer Fridays Employee engagement programs Volunteer time off Continuing education Complimentary Empire State Building Observatory access Complimentary gym membership and other wellness benefits Employee Discount Programs $70,000 - $75,000 a year Salary is based on several factors including but not limited to education, work experience, job location, size of property where applicable, and/or certifications. In addition to your base salary, ESRT provides discretionary annual bonuses. ESRT is an equal opportunity employer and is committed to providing a workplace free from harassment and discrimination. We celebrate the unique differences of our employees because they drive curiosity, innovation, and the success of our business. We do not discriminate based on race, religion,