Phaxis
Trading Technology Support
You will support trading technology used by the Fixed Income, Equity, AOTD, and Capital Banking businesses. You will lead a team environment and support the members by effectively communicating with all staff within EUS and across peer units. You will be involved in several dynamic, strategic initiatives in key Service projects across the organization such as platform enhancements and its implementation. Principal duties and responsibilities include: Supervise day-to-day support focused on all trading and sales staff across the US. Experience in High Touch, Program Trading, Smart Order Routers, Algorithmic trading and Sales. An escalation SME, analytical problem-solver that can achieve results in a fast environment. A time management professional that weighs priorities and performs well under pressure. Incident management SME; corresponding reporting, Bridge execution, and user updates. Communications expertise for complex issues disseminated to staff and peer operations. Strong troubleshooting capability and analytical skills supporting critical trading platforms. Experienced in mentoring staff, conducting performance reviews, and marking periodic goals. Leverage technical expertise for trade floor users' end point devices, Turret phones, VDI. Ensure EUS team follows day-to-day functions, priorities, and procedures. Provide service incident and problem management support for IT Infrastructure events. Proven experience building and fostering cross-functional relationships. Ability to document/write technical instructions including standard operating procedures (SOP). Maintain service by supporting user initiatives via phone, emails, walk-bys, and collaboration tools to ensure objectives are achieved. Familiarization with IT support organizations and support roles; robust technology acumen. Very strong white-glove support, staff training aptitude, and conflict resolution skills. Bachelor's degree with 5-7 years of service desk support experience (ideally including 5+ years of demonstrated experience in a variety of complex organizational changes). We are seeking proven Trading and Sales platform application/user knowledge, Administration, App outage knowledge, Lvl2 Troubleshooting. Skillsets Details / Explaining the Skillsets and Defining BAU Experience PC Hardware Deep knowledge of working with Thin Clients, Imaging, Physical issues, A/V connectivity Software Critical High Touch, Program Trading, Smart Order Routers and Algorithmic trading platforms software including Bloomberg, Factset, Client, iPreo, Omgeo, Fedtrade, Loanet, DTCC, etc. Workstation-class OS support (Win10) and related PC software. Active Directory Domain, OU's, Resource / Security Groups, User Mgt, User/Computer groups TCP/IP VLANs, static/non-static, Firewall, Proxy, Command Prompt commands SCCM Deployments vs Computer Mgt, App volumes (good to have), end user software center Thin/Zero Clients HPDM Imaging, Creating sequences, Imaging: Ghost, PXE boot, VMware VDI VSphere, VMware, upgrade/downgrade, protocols, troubleshooting, Infra Mobile Device (MDM) Troubleshooting (IOS, Android OS). Knowledge of Admin tools MDM. InTune Ticket System ITIL tools: Change Mgt, Prob Mgt, INC Mgt, Knowledgeshare articles, SNow Documentation Training, Creating documents Asset Management SNow, Computrace remote mgt, Asset tags User Support Hours of work, scheduling, prior team roles Communication Skill Create and review technical documentation. Mature business writing skills
You will support trading technology used by the Fixed Income, Equity, AOTD, and Capital Banking businesses. You will lead a team environment and support the members by effectively communicating with all staff within EUS and across peer units. You will be involved in several dynamic, strategic initiatives in key Service projects across the organization such as platform enhancements and its implementation. Principal duties and responsibilities include: Supervise day-to-day support focused on all trading and sales staff across the US. Experience in High Touch, Program Trading, Smart Order Routers, Algorithmic trading and Sales. An escalation SME, analytical problem-solver that can achieve results in a fast environment. A time management professional that weighs priorities and performs well under pressure. Incident management SME; corresponding reporting, Bridge execution, and user updates. Communications expertise for complex issues disseminated to staff and peer operations. Strong troubleshooting capability and analytical skills supporting critical trading platforms. Experienced in mentoring staff, conducting performance reviews, and marking periodic goals. Leverage technical expertise for trade floor users' end point devices, Turret phones, VDI. Ensure EUS team follows day-to-day functions, priorities, and procedures. Provide service incident and problem management support for IT Infrastructure events. Proven experience building and fostering cross-functional relationships. Ability to document/write technical instructions including standard operating procedures (SOP). Maintain service by supporting user initiatives via phone, emails, walk-bys, and collaboration tools to ensure objectives are achieved. Familiarization with IT support organizations and support roles; robust technology acumen. Very strong white-glove support, staff training aptitude, and conflict resolution skills. Bachelor's degree with 5-7 years of service desk support experience (ideally including 5+ years of demonstrated experience in a variety of complex organizational changes). We are seeking proven Trading and Sales platform application/user knowledge, Administration, App outage knowledge, Lvl2 Troubleshooting. Skillsets Details / Explaining the Skillsets and Defining BAU Experience PC Hardware Deep knowledge of working with Thin Clients, Imaging, Physical issues, A/V connectivity Software Critical High Touch, Program Trading, Smart Order Routers and Algorithmic trading platforms software including Bloomberg, Factset, Client, iPreo, Omgeo, Fedtrade, Loanet, DTCC, etc. Workstation-class OS support (Win10) and related PC software. Active Directory Domain, OU's, Resource / Security Groups, User Mgt, User/Computer groups TCP/IP VLANs, static/non-static, Firewall, Proxy, Command Prompt commands SCCM Deployments vs Computer Mgt, App volumes (good to have), end user software center Thin/Zero Clients HPDM Imaging, Creating sequences, Imaging: Ghost, PXE boot, VMware VDI VSphere, VMware, upgrade/downgrade, protocols, troubleshooting, Infra Mobile Device (MDM) Troubleshooting (IOS, Android OS). Knowledge of Admin tools MDM. InTune Ticket System ITIL tools: Change Mgt, Prob Mgt, INC Mgt, Knowledgeshare articles, SNow Documentation Training, Creating documents Asset Management SNow, Computrace remote mgt, Asset tags User Support Hours of work, scheduling, prior team roles Communication Skill Create and review technical documentation. Mature business writing skills