Pier Sixty-Six Resort
Club Member Liaison
At CoralTree, we serve from the heart
always and in all ways. Whether that's serving our owners, our team members or our guests, we strive to make a meaningful difference in every interaction. We believe that genuine connection is at the heart of what people value most, so it's our commitment to bring humanity to everything we do. Ideas are easy. Results are hard. That's why we create value in every experience
empowering teams, innovating meaningful programming and driving creativity you can measure. It's about reimagining at the property level
where signature moments take root, where iconic brands are born and where real impact is a result of the experience
and experiences
we deliver. Our team members are the soul of our company, and they embody our company values: Integrity
Empowerment
Relationships
Performance
Innovation
Balanced Life We believe that when we have the opportunity to bring our authentic selves to work each day, we can build something truly incredible. That's why we're committed to building a company where everyone can be their true selves. We're not just talking about hiring a diverse team or serving diverse customers-we're talking about literally creating a space where everyone is welcomed and celebrated for who they are. The Club Member Liaison will act as the liaison for owners regarding all aspects of membership and reservations at the Austria Haus. This position will manage the reservation process as stated in the Reservations Procedures, and fields questions, provides answers, and resolves concerns related to their membership. This also includes a collection of assessments, managing the Club and owner websites, and regular communications with owners. Responsibilities
This position serves as the primary contact for the owners. Develops and maintains strong relationships with owners. Respond to all communications in a timely manner. Have a firm understanding of the Club reservation system, and be able to guide owners successfully through the reservation process. Maintain all contacts for owners and update as necessary. Create and maintain the welcome packet and conduct orientation for all new owners. Autonomously manage the reservation process for the members, which currently takes place twice annually, and includes timely communication that will include planned weeks request forms and rotation information. Assign weeks for Planned, Optional Planned, and Space Available in accordance with the Reservation Procedures and Policies as approved by the AHCA Board of Directors. Work with in-house staff to get reservations entered correctly, and confirmations sent to all owners. Work with owners who wish to trade or rent weeks. Manage Space Available requests and reservation assignments based on availability and priority standards. Maintain ongoing communication with members regarding the status of their Space Available and exchange requests. Manage Club condo assignments for all upcoming occupancy based on member requests, priority chart, and efficient inventory control. Enforce the AHCA Cancellation policy, ensuring the cancellation fees are applied and charged. Prepare, execute and report on owner surveys. Coordinate and publish regular communication to owners such as newsletters and email blasts. Organize, manage and execute owner events. Maintain access and information on the owner website. Initiate contact with owners prior to their stay to gain information necessary for a smooth arrival. Confirm arrival date, time, departure, and number of occupants for all confirmed member, guest and unaccompanied guests club occupancy. Make initial contact with unaccompanied guests to confirm their name, mailing and email address and telephone number. Communicate with the Concierge/FD team to ensure that owner requests are noted and followed up on. Review requests for equipment and bins to ensure that requests are passed on to the appropriate departments. Review the owner's accounts receivable reports and contact owners who are delinquent paying their assessments in accordance with the AHCA policies. Notify GM of any owner's delinquencies that require penalties and work with the accountants to get these fees applied to their assessments. Follow up with owners on all delinquencies. Remain in communication with 3rd Home regarding owner deposits, weeks reserved, and unused weeks. Confirm weeks with 3rd Home when owner's weeks are deposited. Update reservations when a week is reserved. Communicate with the 3rd Home guests that will be using that week, informing them of the house rules and finding out any requests that they may have prior to their stay. Communicate with 3rd Home when a week has not been picked up and cancel in accordance with our cancellation policies. Communicate with third party rental companies that rent weeks for our owners. Update Club reservations as weeks are rented. Communicate with the rental guests that will be using that week, informing them of the house rules and finding out any requests that they may have prior to their stay. Communicate with third party rental companies and owners when a week has not been picked up and cancel in accordance with our cancellation policies. Maintain office hours at the Austria Haus to meet with current, new, and prospective members. Effectively communicate with all associates within the property. Act as a liaison to provide critical communication to those areas as it relates to the potential operational challenges that may affect a guest or owner's experience, etc. Attend periodic manager and team member meetings as needed or requested. Requirements
Be Cultural Ambassadors who embody our company values both at work and in their personal lives. Be truly passionate about providing exceptional and genuine guest service and enjoy assisting others. Our guest service standards begin with these basic requirements: Smile and greet every owner and guest. Provide quick and efficient service. Remember guest names and use them often in interactions. Offer assistance and provide options to guests. Emphasize creating a positive guest experience and building lasting connections by thanking guests and inviting them back. Have an entrepreneurial spirit and thrive in an environment that embraces growth and change. Have a naturally helpful and solution-focused attitude. Qualifications
Experience and Skills: 2-3 years of experience in a key management level position. College degree or equivalent industry experience required. Proficient in PMS property management system is desirable. Working knowledge of MailChimp, or similar program. Must be proficient in Microsoft programs including Word, Teams, Excel, and Outlook. Excellent communication skills, both written and verbal; English language skills including the ability to read, analyze, and interpret documents such as standard operating procedure manuals. Strong mathematical skills with the ability to solve practical problems. A strong passion for customer service, impeccable interpersonal skills. Ability to handle multiple tasks and projects, meet deadlines, and stay organized. Excellent listening skills and the ability to empathize with others. Ability to remain calm and professional under stress, maintain a positive attitude. Ability to handle conflict and confrontation with tact and professionalism. Compensation & Benefits: As a valued member of the CoralTree team, you'll receive a comprehensive benefits package that includes: Health insurance
two plans available including a Health Savings Account eligible plan. Dental, vision, life and disability insurance. Retirement savings plan with a company match. Employee Assistance Program. Room discounts for all team members, as well as for their friends and family immediately upon hire. Full-time employees are entitled to 5 complimentary nights per year after 6 months of employment. Paid time off and paid sick leave. Eligible employees, 18 and older can register for a 401(k) with Fidelity after just 3 months of employment, helping you invest in your future. This position will be posted until September 30, 2025, unless filled prior to that date.
At CoralTree, we serve from the heart
always and in all ways. Whether that's serving our owners, our team members or our guests, we strive to make a meaningful difference in every interaction. We believe that genuine connection is at the heart of what people value most, so it's our commitment to bring humanity to everything we do. Ideas are easy. Results are hard. That's why we create value in every experience
empowering teams, innovating meaningful programming and driving creativity you can measure. It's about reimagining at the property level
where signature moments take root, where iconic brands are born and where real impact is a result of the experience
and experiences
we deliver. Our team members are the soul of our company, and they embody our company values: Integrity
Empowerment
Relationships
Performance
Innovation
Balanced Life We believe that when we have the opportunity to bring our authentic selves to work each day, we can build something truly incredible. That's why we're committed to building a company where everyone can be their true selves. We're not just talking about hiring a diverse team or serving diverse customers-we're talking about literally creating a space where everyone is welcomed and celebrated for who they are. The Club Member Liaison will act as the liaison for owners regarding all aspects of membership and reservations at the Austria Haus. This position will manage the reservation process as stated in the Reservations Procedures, and fields questions, provides answers, and resolves concerns related to their membership. This also includes a collection of assessments, managing the Club and owner websites, and regular communications with owners. Responsibilities
This position serves as the primary contact for the owners. Develops and maintains strong relationships with owners. Respond to all communications in a timely manner. Have a firm understanding of the Club reservation system, and be able to guide owners successfully through the reservation process. Maintain all contacts for owners and update as necessary. Create and maintain the welcome packet and conduct orientation for all new owners. Autonomously manage the reservation process for the members, which currently takes place twice annually, and includes timely communication that will include planned weeks request forms and rotation information. Assign weeks for Planned, Optional Planned, and Space Available in accordance with the Reservation Procedures and Policies as approved by the AHCA Board of Directors. Work with in-house staff to get reservations entered correctly, and confirmations sent to all owners. Work with owners who wish to trade or rent weeks. Manage Space Available requests and reservation assignments based on availability and priority standards. Maintain ongoing communication with members regarding the status of their Space Available and exchange requests. Manage Club condo assignments for all upcoming occupancy based on member requests, priority chart, and efficient inventory control. Enforce the AHCA Cancellation policy, ensuring the cancellation fees are applied and charged. Prepare, execute and report on owner surveys. Coordinate and publish regular communication to owners such as newsletters and email blasts. Organize, manage and execute owner events. Maintain access and information on the owner website. Initiate contact with owners prior to their stay to gain information necessary for a smooth arrival. Confirm arrival date, time, departure, and number of occupants for all confirmed member, guest and unaccompanied guests club occupancy. Make initial contact with unaccompanied guests to confirm their name, mailing and email address and telephone number. Communicate with the Concierge/FD team to ensure that owner requests are noted and followed up on. Review requests for equipment and bins to ensure that requests are passed on to the appropriate departments. Review the owner's accounts receivable reports and contact owners who are delinquent paying their assessments in accordance with the AHCA policies. Notify GM of any owner's delinquencies that require penalties and work with the accountants to get these fees applied to their assessments. Follow up with owners on all delinquencies. Remain in communication with 3rd Home regarding owner deposits, weeks reserved, and unused weeks. Confirm weeks with 3rd Home when owner's weeks are deposited. Update reservations when a week is reserved. Communicate with the 3rd Home guests that will be using that week, informing them of the house rules and finding out any requests that they may have prior to their stay. Communicate with 3rd Home when a week has not been picked up and cancel in accordance with our cancellation policies. Communicate with third party rental companies that rent weeks for our owners. Update Club reservations as weeks are rented. Communicate with the rental guests that will be using that week, informing them of the house rules and finding out any requests that they may have prior to their stay. Communicate with third party rental companies and owners when a week has not been picked up and cancel in accordance with our cancellation policies. Maintain office hours at the Austria Haus to meet with current, new, and prospective members. Effectively communicate with all associates within the property. Act as a liaison to provide critical communication to those areas as it relates to the potential operational challenges that may affect a guest or owner's experience, etc. Attend periodic manager and team member meetings as needed or requested. Requirements
Be Cultural Ambassadors who embody our company values both at work and in their personal lives. Be truly passionate about providing exceptional and genuine guest service and enjoy assisting others. Our guest service standards begin with these basic requirements: Smile and greet every owner and guest. Provide quick and efficient service. Remember guest names and use them often in interactions. Offer assistance and provide options to guests. Emphasize creating a positive guest experience and building lasting connections by thanking guests and inviting them back. Have an entrepreneurial spirit and thrive in an environment that embraces growth and change. Have a naturally helpful and solution-focused attitude. Qualifications
Experience and Skills: 2-3 years of experience in a key management level position. College degree or equivalent industry experience required. Proficient in PMS property management system is desirable. Working knowledge of MailChimp, or similar program. Must be proficient in Microsoft programs including Word, Teams, Excel, and Outlook. Excellent communication skills, both written and verbal; English language skills including the ability to read, analyze, and interpret documents such as standard operating procedure manuals. Strong mathematical skills with the ability to solve practical problems. A strong passion for customer service, impeccable interpersonal skills. Ability to handle multiple tasks and projects, meet deadlines, and stay organized. Excellent listening skills and the ability to empathize with others. Ability to remain calm and professional under stress, maintain a positive attitude. Ability to handle conflict and confrontation with tact and professionalism. Compensation & Benefits: As a valued member of the CoralTree team, you'll receive a comprehensive benefits package that includes: Health insurance
two plans available including a Health Savings Account eligible plan. Dental, vision, life and disability insurance. Retirement savings plan with a company match. Employee Assistance Program. Room discounts for all team members, as well as for their friends and family immediately upon hire. Full-time employees are entitled to 5 complimentary nights per year after 6 months of employment. Paid time off and paid sick leave. Eligible employees, 18 and older can register for a 401(k) with Fidelity after just 3 months of employment, helping you invest in your future. This position will be posted until September 30, 2025, unless filled prior to that date.