The Cooperative Finance Association
Account Resolution Specialist
The Cooperative Finance Association, Kansas City, Missouri, United States, 64101
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Location: Kansas
City
,
MO
, US, 64153 Open to remote location for the right candidate. The
Cooperative Finance Association (CFA)
is a member-owned cooperative that provides
innovative financial solutions
to
agricultural cooperatives and agribusinesses . We leverage cutting-edge
financial technology
and
data-driven insights
to support the success of our members and stakeholders. Our commitment to
technology-driven solutions
ensures that we stay at the
forefront of financial services innovation
while maintaining
strong cooperative values . We offer competitive benefits including a defined benefit retirement plan and annual incentive bonus program that has paid out more than 23 percent of employees compensation for the past five years. Position Overview: The Account Resolution Specialist will support the account resolution process by assisting with the follow-up and coordination of outstanding accounts to help ensure timely resolution of escalated issues. Key Responsibilities: Account Resolution/Process & Procedures / Compliance (75%) Oversee the resolution of outstanding accounts and assist with developing strategies to minimize losses. Collaborate with dealer field staff, the iFam, and designated contacts at the dealer level to address loans of concern prior to maturity and loans outstanding post maturity. Work closely with dealer representatives to determine the best course of action for resolving accounts. Assist in compiling reports and summaries on account resolution activities and outcomes for review by senior management, as directed. Provide report on accounts that may be considered for downgrade, upgrade, or reinstatement. Ensure compliance with all applicable laws, regulations, and industry best practices related to account resolution. Collaborate with leaders to develop and implement effective and efficient account resolution strategies, policies, and procedures to optimize the resolution of outstanding accounts and minimize losses. Collaborate and coordinate with other departments, to ensure alignment and integration of objectives and activities across the organization. Customer Experience (25%) Establish and maintain positive and professional relationships with internal and external stakeholders, such as senior management, regulators, and customers, to address escalated issues or complaints in a timely and satisfactory manner. Facilitate a culture of commitment with unparalleled customer service amongst our dealers and growers that ensures new business development and retention of customer relationships. Establish strategic relationships, with teammates and member-owners centered around developing marketing plans supporting input sales and program utilization. Minimum Qualifications: Bachelors degree in related area preferred. 2+ years' experience in, collections, ag finance, or lending. Please submit questions or resumes to cfacareers@cfafs.com. Seniority level
Seniority level
Entry level Employment type
Employment type
Full-time Referrals increase your chances of interviewing at The Cooperative Finance Association by 2x Sign in to set job alerts for Resolution Specialist roles.
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City
,
MO
, US, 64153 Open to remote location for the right candidate. The
Cooperative Finance Association (CFA)
is a member-owned cooperative that provides
innovative financial solutions
to
agricultural cooperatives and agribusinesses . We leverage cutting-edge
financial technology
and
data-driven insights
to support the success of our members and stakeholders. Our commitment to
technology-driven solutions
ensures that we stay at the
forefront of financial services innovation
while maintaining
strong cooperative values . We offer competitive benefits including a defined benefit retirement plan and annual incentive bonus program that has paid out more than 23 percent of employees compensation for the past five years. Position Overview: The Account Resolution Specialist will support the account resolution process by assisting with the follow-up and coordination of outstanding accounts to help ensure timely resolution of escalated issues. Key Responsibilities: Account Resolution/Process & Procedures / Compliance (75%) Oversee the resolution of outstanding accounts and assist with developing strategies to minimize losses. Collaborate with dealer field staff, the iFam, and designated contacts at the dealer level to address loans of concern prior to maturity and loans outstanding post maturity. Work closely with dealer representatives to determine the best course of action for resolving accounts. Assist in compiling reports and summaries on account resolution activities and outcomes for review by senior management, as directed. Provide report on accounts that may be considered for downgrade, upgrade, or reinstatement. Ensure compliance with all applicable laws, regulations, and industry best practices related to account resolution. Collaborate with leaders to develop and implement effective and efficient account resolution strategies, policies, and procedures to optimize the resolution of outstanding accounts and minimize losses. Collaborate and coordinate with other departments, to ensure alignment and integration of objectives and activities across the organization. Customer Experience (25%) Establish and maintain positive and professional relationships with internal and external stakeholders, such as senior management, regulators, and customers, to address escalated issues or complaints in a timely and satisfactory manner. Facilitate a culture of commitment with unparalleled customer service amongst our dealers and growers that ensures new business development and retention of customer relationships. Establish strategic relationships, with teammates and member-owners centered around developing marketing plans supporting input sales and program utilization. Minimum Qualifications: Bachelors degree in related area preferred. 2+ years' experience in, collections, ag finance, or lending. Please submit questions or resumes to cfacareers@cfafs.com. Seniority level
Seniority level
Entry level Employment type
Employment type
Full-time Referrals increase your chances of interviewing at The Cooperative Finance Association by 2x Sign in to set job alerts for Resolution Specialist roles.
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