Symphona
Join to apply for the
Level I Support Analyst
role at
Symphona Join to apply for the
Level I Support Analyst
role at
Symphona IT company is seeking a self-motivated entry Level I Helpdesk/Support Analyst possessing excellent communication and organizational skills. The applicant must be self-motivated and able to work in a customer-facing, team-based dynamic work environment. We are looking for young, intelligent, career-oriented people who are looking to start a career in IT.
Job duties include:
Resolving end-user support requests via ticketing system for 25+ offices across the US. Floor support in the Atlanta office. Deploying desktops and laptops Inbound support calls with escalation Working with L2 support analysts to resolve escalated tickets Potential for regional onsite office visits. Occasional project team assistance for refreshing desktops or applications Light end user support for VoIP issues
Qualifications:
Minimum of 1-2 years experience in IT industry Experience with industry standard ticketing systems Relevant college coursework or technical school coursework beneficial CompTIA A+, N+, S+ beneficial Customer service experience beneficial Ability to learn quickly in fast-paced environments
Benefits:
Salary range $40K-52K Health, Dental, Vision, Disability 401K After-hours pay Compensatory Time Flex-time Phone stipend Skills, training, and career path development.
L1 Helpdesk Analyst Daily Responsibilities:
Triage and resolution of the following LoB applications: Cisco VoIP iManage Cloud Aderant time/billing Metadact M365 desktop applications Desktop and network support of the following: Windows 11 OS support Cisco VPN Azure AD/Active Directory GPO RMM/Unattended support tools Seniority level
Seniority level
Entry level Employment type
Employment type
Full-time Job function
Job function
Information Technology Industries
Accounting Referrals increase your chances of interviewing at Symphona by 2x Sign in to set job alerts for Support Analyst roles.
Marietta, GA $50,000.00-$75,000.00 2 weeks ago Were unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr
Level I Support Analyst
role at
Symphona Join to apply for the
Level I Support Analyst
role at
Symphona IT company is seeking a self-motivated entry Level I Helpdesk/Support Analyst possessing excellent communication and organizational skills. The applicant must be self-motivated and able to work in a customer-facing, team-based dynamic work environment. We are looking for young, intelligent, career-oriented people who are looking to start a career in IT.
Job duties include:
Resolving end-user support requests via ticketing system for 25+ offices across the US. Floor support in the Atlanta office. Deploying desktops and laptops Inbound support calls with escalation Working with L2 support analysts to resolve escalated tickets Potential for regional onsite office visits. Occasional project team assistance for refreshing desktops or applications Light end user support for VoIP issues
Qualifications:
Minimum of 1-2 years experience in IT industry Experience with industry standard ticketing systems Relevant college coursework or technical school coursework beneficial CompTIA A+, N+, S+ beneficial Customer service experience beneficial Ability to learn quickly in fast-paced environments
Benefits:
Salary range $40K-52K Health, Dental, Vision, Disability 401K After-hours pay Compensatory Time Flex-time Phone stipend Skills, training, and career path development.
L1 Helpdesk Analyst Daily Responsibilities:
Triage and resolution of the following LoB applications: Cisco VoIP iManage Cloud Aderant time/billing Metadact M365 desktop applications Desktop and network support of the following: Windows 11 OS support Cisco VPN Azure AD/Active Directory GPO RMM/Unattended support tools Seniority level
Seniority level
Entry level Employment type
Employment type
Full-time Job function
Job function
Information Technology Industries
Accounting Referrals increase your chances of interviewing at Symphona by 2x Sign in to set job alerts for Support Analyst roles.
Marietta, GA $50,000.00-$75,000.00 2 weeks ago Were unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr