Aspen Skiing Company
Lead Front Desk Agent - Limelight Ketchum
Aspen Skiing Company, Ketchum, Idaho, United States, 83340
Lead Front Desk Agent - Limelight Ketchum
Limelight Hotels by Aspen One provide authentic and contemporary connections to their communities and the adventures that surround them. Set in the heart of elevated and unique locations, each Limelight hotel is carefully designed with distinctive design and purposeful functionality, created to evoke a sense of place and a point of view. Current locations include across Colorado in Aspen, Snowmass, Denver, and Boulder (coming fall 2025); Ketchum, Idaho; and Mammoth, California (coming by the end of 2025). Job Description
Position Summary
The Lead Front Desk Agent acts as the lead trainer and occasionally Manager on Duty in directing all activities of the department. This role will act as the point of contact for staff, guests, and involves managing guest inquiries and assisting with the efficient operation of the front office team. This position reports to the Front Desk Manager. Job Posting Deadline
Applications for this position will be accepted until August 15, 2025. Essential Job Functions/Key Job Responsibilities
Update and complete Training Manuals and SOP's
Initiate and lead cross shift training sessions
Train new agents and offer refresher training to tenured staff
Act as the MOD when needed and assist with guest-related issues
Performs tours of the hotel throughout the evening to monitor employee's performance, notice deficiencies, engineering issues and notify appropriate Department Heads
Manages room inventory on sold out nights to maximize occupancy. Maintains close contact with other hotels with regard to their status and relocates guests as necessary
Greet guests and maintain a friendly and helpful attitude when dealing with guest needs
Coordinate with other departments daily needs or special requirements for all hotel guests
Assist in emergency and security procedures as directed by management
Complete tasks and projects delegated by your manager and assist other departments as staff and business levels demand
Other duties as assigned Qualifications
Education & Experience Requirements
College degree in related field preferred
1 year previous hotel experience in front desk or guest services required Knowledge, Skills & Abilities
Knowledge of basic operating tasks in Front Office departments; Front Desk, Concierge, Guest Services
Proficient knowledge of industry terminology, trends and best practices
Proficient knowledge in company policies and procedures
Knowledgeable of computer systems and software programs including Microsoft Suite
Ability to engage with customers in a positive and helpful manner
Skilled in coaching and mentoring team members
Skilled in assigning tasks and responsibilities to team members based on their strengths
Ability to follow all safety policies and procedures and exercises caution when working
Ability to work in collaboration with others to achieve team goals
Ability to identify straightforward issues and propose simple solutions
Ability to handle difficult customer interactions and ensure high levels of satisfaction
Ability to manage multiple priorities and projects simultaneously without sacrificing quality
Ability to work independently with minimal supervision, completing work at a high standard Additional Information
Work Environment & Physical Demands
Ability to stand, walk or be on your feet for extended periods of time, kneeling and bending may be required
Regularly work indoors with no adverse conditions
Must be able to occasionally lift, push or pull up to 50 lbs. individually or with assistance (weight limits can vary according to position, but no more than 50) Job Benefits
This position is classified as a regular full-time position eligible for the following benefits: Enrollment dates differ across the various programs.
Health, Dental and Vision Insurance Programs
Flexible Spending Account Programs
Life Insurance Programs
Paid Time Off Programs
Paid Leave Programs
401(k) Savings Plan
Employee Ski Pass and Dependent Ski Passes
Other company perks
Limelight Hotels by Aspen One provide authentic and contemporary connections to their communities and the adventures that surround them. Set in the heart of elevated and unique locations, each Limelight hotel is carefully designed with distinctive design and purposeful functionality, created to evoke a sense of place and a point of view. Current locations include across Colorado in Aspen, Snowmass, Denver, and Boulder (coming fall 2025); Ketchum, Idaho; and Mammoth, California (coming by the end of 2025). Job Description
Position Summary
The Lead Front Desk Agent acts as the lead trainer and occasionally Manager on Duty in directing all activities of the department. This role will act as the point of contact for staff, guests, and involves managing guest inquiries and assisting with the efficient operation of the front office team. This position reports to the Front Desk Manager. Job Posting Deadline
Applications for this position will be accepted until August 15, 2025. Essential Job Functions/Key Job Responsibilities
Update and complete Training Manuals and SOP's
Initiate and lead cross shift training sessions
Train new agents and offer refresher training to tenured staff
Act as the MOD when needed and assist with guest-related issues
Performs tours of the hotel throughout the evening to monitor employee's performance, notice deficiencies, engineering issues and notify appropriate Department Heads
Manages room inventory on sold out nights to maximize occupancy. Maintains close contact with other hotels with regard to their status and relocates guests as necessary
Greet guests and maintain a friendly and helpful attitude when dealing with guest needs
Coordinate with other departments daily needs or special requirements for all hotel guests
Assist in emergency and security procedures as directed by management
Complete tasks and projects delegated by your manager and assist other departments as staff and business levels demand
Other duties as assigned Qualifications
Education & Experience Requirements
College degree in related field preferred
1 year previous hotel experience in front desk or guest services required Knowledge, Skills & Abilities
Knowledge of basic operating tasks in Front Office departments; Front Desk, Concierge, Guest Services
Proficient knowledge of industry terminology, trends and best practices
Proficient knowledge in company policies and procedures
Knowledgeable of computer systems and software programs including Microsoft Suite
Ability to engage with customers in a positive and helpful manner
Skilled in coaching and mentoring team members
Skilled in assigning tasks and responsibilities to team members based on their strengths
Ability to follow all safety policies and procedures and exercises caution when working
Ability to work in collaboration with others to achieve team goals
Ability to identify straightforward issues and propose simple solutions
Ability to handle difficult customer interactions and ensure high levels of satisfaction
Ability to manage multiple priorities and projects simultaneously without sacrificing quality
Ability to work independently with minimal supervision, completing work at a high standard Additional Information
Work Environment & Physical Demands
Ability to stand, walk or be on your feet for extended periods of time, kneeling and bending may be required
Regularly work indoors with no adverse conditions
Must be able to occasionally lift, push or pull up to 50 lbs. individually or with assistance (weight limits can vary according to position, but no more than 50) Job Benefits
This position is classified as a regular full-time position eligible for the following benefits: Enrollment dates differ across the various programs.
Health, Dental and Vision Insurance Programs
Flexible Spending Account Programs
Life Insurance Programs
Paid Time Off Programs
Paid Leave Programs
401(k) Savings Plan
Employee Ski Pass and Dependent Ski Passes
Other company perks