360 Behavioral Health
Authorizations Communications Coordinator
360 Behavioral Health, Van Nuys, California, United States, 91411
Authorizations Communications Coordinator
At 360 Behavioral Health, we take pride in our long-standing commitment to providing exceptional care for individuals impacted by autism and other developmental delays. With over three decades of expertise, we are one of the original and most established Applied Behavior Analysis (ABA)-based behavioral health services authorities. Today, 360 Behavioral Health is one of the top ABA, enhanced personal assistance and respite providers in the United States. The commitment, dedication, and approach to care that guided our founders when they opened their doors continues to guide all we do today. Our devotion to their philosophy landed us on the list for "The 5 Best ABA Therapy Providers for 2023", and to us being labeled as a certified "Best Place To Work"! The Authorization Communications Coordinator plays a critical role within the Authorizations team, supporting the Department of Client Access. The Authorization Communications Coordinator serves as the key liaison between the organization, payors, and prospective clients to ensure the timely and accurate processing of service authorizations. Working closely with Intake and Care Navigation, the ACC manages communication with funders, proactively follows up on pending requests, and ensures organized documentation to support service delivery, compliance, and continuity of care. Role Responsibilities: Track and monitor authorization submissions once requests have been sent to payors. Follow up regularly with payors to obtain updates on pending authorizations, including oversight of rollover reports. Communicate directly with funders (via email or phone) to retrieve approvals and resolve issues. Manage escalations to retrieve necessary documentation, including: POS (Purchase of Services) Paper copies of authorizations Written confirmations of services Converting placeholder entries into active authorizations. Accurately document all communications and updates in the designated systems. Triage and redirect emails from payors to the appropriate parties as needed. Assist with the fiscal year rollover process, including reporting and data clean-up. Provide support to families experiencing eligibility lapses by partnering with internal and external partners. Manage portal access and relationships including account setup, updates, and user maintenance. Other duties as assigned. Must Haves: High School Diploma or GED (minimum). Minimum of 1 year experience with processing authorizations. Minimum of 1 year of experience working with insurance companies, regional centers, or other payors. Ability to work collaboratively with a multidisciplinary team. Excellent clinical and leadership skills. Fluency with all Microsoft Office programs. Self-motivated, responsible, honest, articulate, excellent time management skills, and skills to work independently. Professional demeanor, well-organized, and attention to detail. Demonstrate effective communication skills to interact with Clients, family members, and Payors. What we offer: Competitive compensation (we value transparency) $23$26/hour Student loan repayment assistance for eligible roles Bonus program(s) for eligible roles Career development and advancement opportunities Great and fun company culture Expansive Health, Vision, and Dental plans for our full-time partners 401(K) retirement savings program Mileage and phone reimbursement And so much more! 360 Behavioral Health?is an equal opportunity employer. If anyone is unable to fully access any portion of the 360 Behavioral Health on-line system, we are committed to providing reasonable accommodations.? Please contact us at 855-360-4437 for assistance. EEO/Minorities/Females/Disabled/Veterans Our organization is an equal employment/affirmative action employer. If you need accommodation for any part of the employment process because of a medical condition or disability, please send an e-mail to benefits360hr@360bhmail.com to let us know the nature of your request.??For more EEO information about applicant rights click here. Americans With Disabilities Act 360 Behavioral Health, does not discriminate on the basis of disability in its services, programs, or activities. Employment: 360 Behavioral Health does not discriminate based on disability in its hiring or employment practices and complies with the ADA title I employment regulations. Effective Communication: 360 Behavioral Health will, upon request, provide auxiliary aids and services leading to effective communication for people with disabilities, including qualified sign language interpreters, assistive listening devices, documents in Braille, and other ways of making communications accessible to people who have speech, hearing, or vision impairments. Modifications to Policies and Procedures: 360 Behavioral Health, will make reasonable modifications to policies and procedures to ensure that people with disabilities have an equal opportunity to enjoy programs, services, and activities. For example, people with service animals are welcomed in 360 Behavioral Health offices, even where pets and other animals are prohibited. Requests: To request an auxiliary aid or service for effective communication, or a modification of policies or procedures contact [ADA Coordinator name and contact information] as soon as possible, preferably 30 days before the activity or event. For inquiries, please contact us at benefits360hr@360bhmail.com.
At 360 Behavioral Health, we take pride in our long-standing commitment to providing exceptional care for individuals impacted by autism and other developmental delays. With over three decades of expertise, we are one of the original and most established Applied Behavior Analysis (ABA)-based behavioral health services authorities. Today, 360 Behavioral Health is one of the top ABA, enhanced personal assistance and respite providers in the United States. The commitment, dedication, and approach to care that guided our founders when they opened their doors continues to guide all we do today. Our devotion to their philosophy landed us on the list for "The 5 Best ABA Therapy Providers for 2023", and to us being labeled as a certified "Best Place To Work"! The Authorization Communications Coordinator plays a critical role within the Authorizations team, supporting the Department of Client Access. The Authorization Communications Coordinator serves as the key liaison between the organization, payors, and prospective clients to ensure the timely and accurate processing of service authorizations. Working closely with Intake and Care Navigation, the ACC manages communication with funders, proactively follows up on pending requests, and ensures organized documentation to support service delivery, compliance, and continuity of care. Role Responsibilities: Track and monitor authorization submissions once requests have been sent to payors. Follow up regularly with payors to obtain updates on pending authorizations, including oversight of rollover reports. Communicate directly with funders (via email or phone) to retrieve approvals and resolve issues. Manage escalations to retrieve necessary documentation, including: POS (Purchase of Services) Paper copies of authorizations Written confirmations of services Converting placeholder entries into active authorizations. Accurately document all communications and updates in the designated systems. Triage and redirect emails from payors to the appropriate parties as needed. Assist with the fiscal year rollover process, including reporting and data clean-up. Provide support to families experiencing eligibility lapses by partnering with internal and external partners. Manage portal access and relationships including account setup, updates, and user maintenance. Other duties as assigned. Must Haves: High School Diploma or GED (minimum). Minimum of 1 year experience with processing authorizations. Minimum of 1 year of experience working with insurance companies, regional centers, or other payors. Ability to work collaboratively with a multidisciplinary team. Excellent clinical and leadership skills. Fluency with all Microsoft Office programs. Self-motivated, responsible, honest, articulate, excellent time management skills, and skills to work independently. Professional demeanor, well-organized, and attention to detail. Demonstrate effective communication skills to interact with Clients, family members, and Payors. What we offer: Competitive compensation (we value transparency) $23$26/hour Student loan repayment assistance for eligible roles Bonus program(s) for eligible roles Career development and advancement opportunities Great and fun company culture Expansive Health, Vision, and Dental plans for our full-time partners 401(K) retirement savings program Mileage and phone reimbursement And so much more! 360 Behavioral Health?is an equal opportunity employer. If anyone is unable to fully access any portion of the 360 Behavioral Health on-line system, we are committed to providing reasonable accommodations.? Please contact us at 855-360-4437 for assistance. EEO/Minorities/Females/Disabled/Veterans Our organization is an equal employment/affirmative action employer. If you need accommodation for any part of the employment process because of a medical condition or disability, please send an e-mail to benefits360hr@360bhmail.com to let us know the nature of your request.??For more EEO information about applicant rights click here. Americans With Disabilities Act 360 Behavioral Health, does not discriminate on the basis of disability in its services, programs, or activities. Employment: 360 Behavioral Health does not discriminate based on disability in its hiring or employment practices and complies with the ADA title I employment regulations. Effective Communication: 360 Behavioral Health will, upon request, provide auxiliary aids and services leading to effective communication for people with disabilities, including qualified sign language interpreters, assistive listening devices, documents in Braille, and other ways of making communications accessible to people who have speech, hearing, or vision impairments. Modifications to Policies and Procedures: 360 Behavioral Health, will make reasonable modifications to policies and procedures to ensure that people with disabilities have an equal opportunity to enjoy programs, services, and activities. For example, people with service animals are welcomed in 360 Behavioral Health offices, even where pets and other animals are prohibited. Requests: To request an auxiliary aid or service for effective communication, or a modification of policies or procedures contact [ADA Coordinator name and contact information] as soon as possible, preferably 30 days before the activity or event. For inquiries, please contact us at benefits360hr@360bhmail.com.