EDSI Solutions
Career Navigator (Luzerne County)
Salary $45,000 year Classification: Non-Exempt Scope of Position: This position provides an array of intake, eligibility, orientation, outreach, and case management services in Wilkes Barre/Luzerne County To provide support and assistance to program participants in all areas related to gaining and/or retaining employment and career advancement Due to the dynamics of working with individuals, this position necessitates an individual who is comfortable working in an environment that is constantly evolving This position requires an organized individual who can efficiently handle several responsibilities simultaneously Responsibilities
Essential Functions Facilitate intake and orientation with jobseekers and make initial referrals to help resolve issues that may impede successful job placement Counsel, motivate, and encourage jobseekers in advancing employment and training goals Reach monthly and quarterly goals Build a professional one-on-one working relationship with participants during outreach/intake Perform proactive outreach and follow-up with candidate pipeline to ensure successful program engagement To include initial appointment reminder calls, rescheduling of missed appointments, outreach to disengaged participants, and assistance with securing needed documentation Conduct timely, accurate, and complete eligibility determination for program applicants Ensure 100% eligibility verification of all program applicants prior to registration/enrollment Assist staff in communicating eligibility criteria, including packet/application submission, and income verification Develop, demonstrate, and maintain programmatic knowledge and competency in the above areas by utilizing internal and external policy, as well as pertinent law, regulations, and legislation Conduct partner orientations on program eligibility requirements and services Ensure timely, accurate, and complete data input for enrollments Communicate information gathered in intake meetings with appropriate staff Facilitate program orientation sessions to create a motivating, informative, and supportive transition to program enrollments Document all participant contacts and activities in case notes and ensure that contacts are made as required Provide backup to Career Resource Coordinator, Welcome Staff, and Front Desk Staff Meet multiple, concurrent deadlines Other opportunities as available Qualifications
Education and Experience Requirements Ability to prioritize tasks, document visits and contacts, and maintain flexibility Proven verbal and written communication skills Attention to detail and proficient in Microsoft Office Suite required College degree or equivalent experience preferred Customer service experience required Must have a valid driver's license, clean driving record and reliable transportation
Salary $45,000 year Classification: Non-Exempt Scope of Position: This position provides an array of intake, eligibility, orientation, outreach, and case management services in Wilkes Barre/Luzerne County To provide support and assistance to program participants in all areas related to gaining and/or retaining employment and career advancement Due to the dynamics of working with individuals, this position necessitates an individual who is comfortable working in an environment that is constantly evolving This position requires an organized individual who can efficiently handle several responsibilities simultaneously Responsibilities
Essential Functions Facilitate intake and orientation with jobseekers and make initial referrals to help resolve issues that may impede successful job placement Counsel, motivate, and encourage jobseekers in advancing employment and training goals Reach monthly and quarterly goals Build a professional one-on-one working relationship with participants during outreach/intake Perform proactive outreach and follow-up with candidate pipeline to ensure successful program engagement To include initial appointment reminder calls, rescheduling of missed appointments, outreach to disengaged participants, and assistance with securing needed documentation Conduct timely, accurate, and complete eligibility determination for program applicants Ensure 100% eligibility verification of all program applicants prior to registration/enrollment Assist staff in communicating eligibility criteria, including packet/application submission, and income verification Develop, demonstrate, and maintain programmatic knowledge and competency in the above areas by utilizing internal and external policy, as well as pertinent law, regulations, and legislation Conduct partner orientations on program eligibility requirements and services Ensure timely, accurate, and complete data input for enrollments Communicate information gathered in intake meetings with appropriate staff Facilitate program orientation sessions to create a motivating, informative, and supportive transition to program enrollments Document all participant contacts and activities in case notes and ensure that contacts are made as required Provide backup to Career Resource Coordinator, Welcome Staff, and Front Desk Staff Meet multiple, concurrent deadlines Other opportunities as available Qualifications
Education and Experience Requirements Ability to prioritize tasks, document visits and contacts, and maintain flexibility Proven verbal and written communication skills Attention to detail and proficient in Microsoft Office Suite required College degree or equivalent experience preferred Customer service experience required Must have a valid driver's license, clean driving record and reliable transportation