City of New York
Program Specialist, Treatment, Rehabilitation, & Care Coordination, Bureau of Me
City of New York, Long Island City, New York, United States, 11109
Program Specialist, Treatment, Rehabilitation, & Care Coordination, Bureau of Mental Health
The Office of Treatment, Rehabilitation and Care Coordination Services is responsible for managing access to specialty treatment, rehabilitation, and care coordination services for adults with Serious Mental Illness across NYC. Additionally, the office is responsible for managing a contract portfolio of community-based behavioral health treatment, rehabilitation, and support services including, but not limited to, services accessed via SPOA. These services include, but are not limited to, Assertive Community Treatment (ACT), Intensive Mobile Treatment (IMT), Non-Medicaid Care Coordination, Clubhouses, Assisted Competitive Employment programs for adults with Serious Mental Illness. Program performance is monitored through data collection and analysis, ongoing site visits and program provider meetings. The Office also provides technical assistance to support the programs delivery of quality services to service recipients and works closely and collaboratively with other offices within the Bureau of Mental Health across the Division and other City and State agencies to ensure that services provided in NYC are recovery oriented, trauma informed, person centered and operating within the premise of evidence-based and best practices. Duties will include but not be limited to: Negotiates copes of service and budgets for behavioral health treatment and care coordination services with other public and voluntary agencies. Maintains liaison with personnel from State Regulatory bodies and from community groups. Undertakes and or participates in special projects to improve service delivery operations. Monitors adherence to scopes of service, budgets, relevant regulations and policies through frequent site visits, data collection and analysis. Provides consultation and technical assistance to contracted behavioral health treatment and care coordination providers to promote quality of care, adherence to contractual, regulatory and policy requirements. Conducts and facilitates provider meetings. Liaises with DOHMH's Single Point of Access to monitor and promote access to and continuity of care with special attention to those with high-risk histories. Addresses questions, concerns and complaints from programs and consumers. Reviews and discusses programmatic audits and fiscal issues as necessary. Refers, provides and/or coordinates meetings and trainings to address program needs. Demonstrates a comprehensive understanding of assigned contracted programs/program types and best practices. Based on this understanding, identifies, and recommends opportunities for programmatic improvements and contract renewals. Represents DOHMH professionally at meetings, conferences, and workgroups. Develops and implements surveys, questionnaires, or other surveillance methods, identifies potential data sources, and analyzes new and existing datasets to inform program planning and evaluation activities. Conducts proposal review and evaluation of PARs and RFPs. Assists with the preparation of reports on agency functioning and service delivery as requested. Participates in data gathering for Quarterly Program Review and other management reports. Preferred skills: Exceptional written and verbal communication skills, strong analytical and problem-solving skills, and the ability to manage competing priorities and track progress to adhere to set timelines. Strong computer and data management skills, including proficiency with Word, Excel, and Power Point. Why you should work for us: Loan Forgiveness: As a prospective employee of the City of New York, you may be eligible for federal/state loan forgiveness and repayment assistance programs that lessen your payments or even fully forgive your full balance. Benefits: City employees are entitled to unmatched benefits such as: A premium-free health insurance plan that saves employees over $10K annually, per a 2024 assessment. Additional health, fitness, and financial benefits may be available based on the position's associated union/benefit fund. A public sector defined benefit pension plan with steady monthly payments in retirement. A tax-deferred savings program. A robust Worksite Wellness Program that offers resources and opportunities to keep you healthy while serving New Yorkers. Work From Home Policy: Depending on your position, you may be able to work up to two days during the week from home. Job Security - you could enjoy more job security compared to private sector employment and be able to contribute to making NYC a healthy place to live and work. The New York City Department of Health and Mental Hygiene (NYC Health Department) is the oldest and largest health department in the U.S., dedicated to protecting and improving the health of NYC. Our mission is to safeguard the health of every resident and cultivate a city where everyone, regardless of age, background, or location, can achieve their optimal health. We provide a wide array of programs and services focused on food and nutrition, anti-tobacco support, chronic disease prevention, HIV/AIDS treatment, family and child health, environmental health, mental health, and social justice initiatives. The NYC Health Department is an inclusive equal opportunity employer committed to providing access and reasonable accommodation to all individuals. To request reasonable accommodation to participate in the job application or interview process, contact Sye-Eun Ahn, Director of the Office of Equal Employment Opportunity, at sahn1@health.nyc.gov or 347-396-6549.
The Office of Treatment, Rehabilitation and Care Coordination Services is responsible for managing access to specialty treatment, rehabilitation, and care coordination services for adults with Serious Mental Illness across NYC. Additionally, the office is responsible for managing a contract portfolio of community-based behavioral health treatment, rehabilitation, and support services including, but not limited to, services accessed via SPOA. These services include, but are not limited to, Assertive Community Treatment (ACT), Intensive Mobile Treatment (IMT), Non-Medicaid Care Coordination, Clubhouses, Assisted Competitive Employment programs for adults with Serious Mental Illness. Program performance is monitored through data collection and analysis, ongoing site visits and program provider meetings. The Office also provides technical assistance to support the programs delivery of quality services to service recipients and works closely and collaboratively with other offices within the Bureau of Mental Health across the Division and other City and State agencies to ensure that services provided in NYC are recovery oriented, trauma informed, person centered and operating within the premise of evidence-based and best practices. Duties will include but not be limited to: Negotiates copes of service and budgets for behavioral health treatment and care coordination services with other public and voluntary agencies. Maintains liaison with personnel from State Regulatory bodies and from community groups. Undertakes and or participates in special projects to improve service delivery operations. Monitors adherence to scopes of service, budgets, relevant regulations and policies through frequent site visits, data collection and analysis. Provides consultation and technical assistance to contracted behavioral health treatment and care coordination providers to promote quality of care, adherence to contractual, regulatory and policy requirements. Conducts and facilitates provider meetings. Liaises with DOHMH's Single Point of Access to monitor and promote access to and continuity of care with special attention to those with high-risk histories. Addresses questions, concerns and complaints from programs and consumers. Reviews and discusses programmatic audits and fiscal issues as necessary. Refers, provides and/or coordinates meetings and trainings to address program needs. Demonstrates a comprehensive understanding of assigned contracted programs/program types and best practices. Based on this understanding, identifies, and recommends opportunities for programmatic improvements and contract renewals. Represents DOHMH professionally at meetings, conferences, and workgroups. Develops and implements surveys, questionnaires, or other surveillance methods, identifies potential data sources, and analyzes new and existing datasets to inform program planning and evaluation activities. Conducts proposal review and evaluation of PARs and RFPs. Assists with the preparation of reports on agency functioning and service delivery as requested. Participates in data gathering for Quarterly Program Review and other management reports. Preferred skills: Exceptional written and verbal communication skills, strong analytical and problem-solving skills, and the ability to manage competing priorities and track progress to adhere to set timelines. Strong computer and data management skills, including proficiency with Word, Excel, and Power Point. Why you should work for us: Loan Forgiveness: As a prospective employee of the City of New York, you may be eligible for federal/state loan forgiveness and repayment assistance programs that lessen your payments or even fully forgive your full balance. Benefits: City employees are entitled to unmatched benefits such as: A premium-free health insurance plan that saves employees over $10K annually, per a 2024 assessment. Additional health, fitness, and financial benefits may be available based on the position's associated union/benefit fund. A public sector defined benefit pension plan with steady monthly payments in retirement. A tax-deferred savings program. A robust Worksite Wellness Program that offers resources and opportunities to keep you healthy while serving New Yorkers. Work From Home Policy: Depending on your position, you may be able to work up to two days during the week from home. Job Security - you could enjoy more job security compared to private sector employment and be able to contribute to making NYC a healthy place to live and work. The New York City Department of Health and Mental Hygiene (NYC Health Department) is the oldest and largest health department in the U.S., dedicated to protecting and improving the health of NYC. Our mission is to safeguard the health of every resident and cultivate a city where everyone, regardless of age, background, or location, can achieve their optimal health. We provide a wide array of programs and services focused on food and nutrition, anti-tobacco support, chronic disease prevention, HIV/AIDS treatment, family and child health, environmental health, mental health, and social justice initiatives. The NYC Health Department is an inclusive equal opportunity employer committed to providing access and reasonable accommodation to all individuals. To request reasonable accommodation to participate in the job application or interview process, contact Sye-Eun Ahn, Director of the Office of Equal Employment Opportunity, at sahn1@health.nyc.gov or 347-396-6549.