NY Staffing
Business & Commercial Collections Specialist I
NY Staffing, Getzville, New York, United States, 14068
Loan Collection Specialist
Responsible for managing an assigned customer base of delinquent loans, mitigating loss situations and reducing nonaccrual and loss population to M&T Bank. Evaluate status of loan to decide on interactions with customers, Branch Managers and Relationship Managers. Transfer accounts to Workout Team based on delinquency or other risk triggering factors. Primary responsibilities include: Handling past due Commercial loans, Mortgages, Leases, Lines of Credit, Credit Cards and overdrawn Deposit Accounts. Interacting with customers via outbound calls, inbound calls and email correspondence. Collaborating with direct management, business customers, sales and branch reps, and relationship managers to determine appropriate solutions. Initiating direct contact with business customers and all guarantors assessing the prospect of repayment; making recommendations for transfer to Workout/Special Assets. Collaborating with Relationship Manager's and CAM business partners to determine collateral type, value, and direction of loss mitigation strategy. Thoroughly documenting loan/relationships supporting business recommendations. Investigating and conducting skip tracing as required, utilizing resources available. Keeping abreast of business and market trends that may affect portfolio performance. Adhering to applicable compliance/operational risk controls in accordance with Company or regulatory standards and policies. Maintaining M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable. Promoting an environment that supports belonging and reflects the M&T Bank brand. Completing other related duties as assigned. The scope of responsibilities includes a large percentage of time spent on the phone with customers. Work under general supervision. Education and experience required: a combined 3 years' higher education and/or work experience with a minimum of 1 year collection experience or customer services/sales experience. Experience with word processing, spreadsheet and presentation software. Detail oriented. Strong verbal and written communication skills. Education and experience preferred: Bachelor's degree. Two years' collection experience. Knowledge of the Commercial, Revolving Credit or Overdraft products. Exposure to financial statements, analysis, and collateral valuation. Knowledge of M&T Bank systems. Location: Getzville, New York, United States of America M&T Bank Corporation is an Equal Opportunity/Affirmative Action Employer, including disabilities and veterans.
Responsible for managing an assigned customer base of delinquent loans, mitigating loss situations and reducing nonaccrual and loss population to M&T Bank. Evaluate status of loan to decide on interactions with customers, Branch Managers and Relationship Managers. Transfer accounts to Workout Team based on delinquency or other risk triggering factors. Primary responsibilities include: Handling past due Commercial loans, Mortgages, Leases, Lines of Credit, Credit Cards and overdrawn Deposit Accounts. Interacting with customers via outbound calls, inbound calls and email correspondence. Collaborating with direct management, business customers, sales and branch reps, and relationship managers to determine appropriate solutions. Initiating direct contact with business customers and all guarantors assessing the prospect of repayment; making recommendations for transfer to Workout/Special Assets. Collaborating with Relationship Manager's and CAM business partners to determine collateral type, value, and direction of loss mitigation strategy. Thoroughly documenting loan/relationships supporting business recommendations. Investigating and conducting skip tracing as required, utilizing resources available. Keeping abreast of business and market trends that may affect portfolio performance. Adhering to applicable compliance/operational risk controls in accordance with Company or regulatory standards and policies. Maintaining M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable. Promoting an environment that supports belonging and reflects the M&T Bank brand. Completing other related duties as assigned. The scope of responsibilities includes a large percentage of time spent on the phone with customers. Work under general supervision. Education and experience required: a combined 3 years' higher education and/or work experience with a minimum of 1 year collection experience or customer services/sales experience. Experience with word processing, spreadsheet and presentation software. Detail oriented. Strong verbal and written communication skills. Education and experience preferred: Bachelor's degree. Two years' collection experience. Knowledge of the Commercial, Revolving Credit or Overdraft products. Exposure to financial statements, analysis, and collateral valuation. Knowledge of M&T Bank systems. Location: Getzville, New York, United States of America M&T Bank Corporation is an Equal Opportunity/Affirmative Action Employer, including disabilities and veterans.