Four Seasons Hotels
In Room Dining - Coordinator - Part Time
Four Seasons Hotels, Kailua Kona, Hawaii, United States, 96740
Room Service Coordinator
The Four Seasons Resort Hualalai is looking for a Room Service Coordinator who shares a passion for excellence and who infuses enthusiasm into everything they do. Our Room Service Coordinator have the opportunity to shape our guest experience by providing exceptional knowledge of the Resort and exemplifying the Golden Rule in each interaction. Work authorization required. What you'll do: The ability to be visible in the operation, provide recognition, promote good public relations, and handle complaints, concerns or special requests for guests, clients, and group contacts. Answer telephone using courteous, efficient telephone etiquette while obtaining all information necessary to process the guest's order according to Four Seasons Standards, describe the selection of food & beverage menu items to guests by offering interesting, and vivid descriptions of each item's, origin, taste, and preparation methods. Communicate guest orders including any special needs or requests to the kitchen using the hotel's point-of-sales system; check completed kitchen orders with the guest's original order; coordinate delivery of items to the guestroom by Room Service Servers in a timely manner to ensure proper food quality; properly and accurately close guest checks; record guest charges and gratuities. Responsible for arranging amenities for our VIP guests based on their preferences and dietary restrictions. Anticipate guest needs, ascertain satisfaction, offer suggestions, and respond urgently and appropriately to guest concerns and requests. Coordinate amenity delivery by ensuring that all requests are received, filed, ordered from kitchen and delivered in a prompt and accurate fashion. And more! What to bring: Required by the Hawaii State Department of Health to obtain a Tuberculous (TB) clearance card when working in food and beverage. Ability to communicate professional and accurately via telephone and in person. Strong typing speed & accuracy required
essential for efficiently entering guest orders, coordinating communications, and managing system updates in a fast-paced environment. Successful candidate must possess legal work authorization in United States. Ability to accurately read and work with computer systems including Microsoft Word, One drive, and Excel. Strong Customer Service skills Weekend & Holiday availability required Join our 'Ohana and enjoy our amazing benefits: Hourly Rate: $28.89 An on-site Physical Therapist 24-hour access to Indoor and Outdoor Gym Holiday, Vacation & Sick Pay Robust Benefit Plan Company Match 401K Plan Laundered Employee Uniform Free employee meals prepared by the Four Seasons Culinary 'Ohana Complimentary stays at Four Seasons Worldwide Training and Development Opportunities Employee Recognition Programs Learn more about what it is like to work at Four Seasons Resort Hualalai, visit us: Facebook: https://www.facebook.com/FourSeasonsResortHualalai Instagram: https://www.instagram.com/fshualalai/ Twitter: https://twitter.com/FSHualalai Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply.
The Four Seasons Resort Hualalai is looking for a Room Service Coordinator who shares a passion for excellence and who infuses enthusiasm into everything they do. Our Room Service Coordinator have the opportunity to shape our guest experience by providing exceptional knowledge of the Resort and exemplifying the Golden Rule in each interaction. Work authorization required. What you'll do: The ability to be visible in the operation, provide recognition, promote good public relations, and handle complaints, concerns or special requests for guests, clients, and group contacts. Answer telephone using courteous, efficient telephone etiquette while obtaining all information necessary to process the guest's order according to Four Seasons Standards, describe the selection of food & beverage menu items to guests by offering interesting, and vivid descriptions of each item's, origin, taste, and preparation methods. Communicate guest orders including any special needs or requests to the kitchen using the hotel's point-of-sales system; check completed kitchen orders with the guest's original order; coordinate delivery of items to the guestroom by Room Service Servers in a timely manner to ensure proper food quality; properly and accurately close guest checks; record guest charges and gratuities. Responsible for arranging amenities for our VIP guests based on their preferences and dietary restrictions. Anticipate guest needs, ascertain satisfaction, offer suggestions, and respond urgently and appropriately to guest concerns and requests. Coordinate amenity delivery by ensuring that all requests are received, filed, ordered from kitchen and delivered in a prompt and accurate fashion. And more! What to bring: Required by the Hawaii State Department of Health to obtain a Tuberculous (TB) clearance card when working in food and beverage. Ability to communicate professional and accurately via telephone and in person. Strong typing speed & accuracy required
essential for efficiently entering guest orders, coordinating communications, and managing system updates in a fast-paced environment. Successful candidate must possess legal work authorization in United States. Ability to accurately read and work with computer systems including Microsoft Word, One drive, and Excel. Strong Customer Service skills Weekend & Holiday availability required Join our 'Ohana and enjoy our amazing benefits: Hourly Rate: $28.89 An on-site Physical Therapist 24-hour access to Indoor and Outdoor Gym Holiday, Vacation & Sick Pay Robust Benefit Plan Company Match 401K Plan Laundered Employee Uniform Free employee meals prepared by the Four Seasons Culinary 'Ohana Complimentary stays at Four Seasons Worldwide Training and Development Opportunities Employee Recognition Programs Learn more about what it is like to work at Four Seasons Resort Hualalai, visit us: Facebook: https://www.facebook.com/FourSeasonsResortHualalai Instagram: https://www.instagram.com/fshualalai/ Twitter: https://twitter.com/FSHualalai Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply.