Weltman, Weinberg & Reis Co., LPA
Account Resolution Specialist
Weltman, Weinberg & Reis Co., LPA, Independence, Ohio, United States, 44131
Join to apply for the
Account Resolution Specialist
role at
Weltman, Weinberg & Reis Co., LPA 4 days ago Be among the first 25 applicants Join to apply for the
Account Resolution Specialist
role at
Weltman, Weinberg & Reis Co., LPA Get AI-powered advice on this job and more exclusive features. We are currently looking for
Account Resolution Specialist
to join our Agency Collections team.
Our
Account Resolution Specialists/Collectors
work in a call center environment within our professional law office setting. They are responsible for making outbound calls, and taking inbound calls. They notify and/or locate consumers with delinquent accounts and attempt to secure payments according to compliance with the Fair Debt Collection Practices Act (FDCPA), Weltman's guidelines, and client standards.
Schedule
Monday - Friday 8am - 4:45pm
Responsibilities/Duties/Functions/Tasks
Requests and/or mails form letters to consumers or representatives to notify and encourage payment of delinquent accounts. Confers with consumers or representatives by telephone in attempt to determine reason for overdue payment and make an attempt for payment resolution. Calculates payment arrangements and negotiates settlements which may require supervisor/client approval. Documents information about financial status of consumers and status of collection efforts and performs data entry to update notes on account. Contacts consumers, consumers' representatives and attorneys to provide status updates and request/supply additional information and documentation. May also contact courts. Obtains information to handle debit and check payments by phone. Searches internet, public records, city and telephone directories, credit bureau reports, vendor searches and contacts employer and post office to locate consumer and/or consumer assets. Locates additional addresses as necessary Makes decision for next activity on consumer file and monitors files for required documents. Follow-up to ensure all available options are utilized to achieve payment of debt. Meets minimum standards for daily calls, files worked and goals. Handles files in accordance with WWR and client standards, follows scripts and regulatory compliance requirements. Approaches contact with consumers and third parties with a high level of professionalism/customer service on a recorded and monitored phone line. Complete all required training applicable to this position. Regular and predictable attendance is an essential function of this position. Other duties, as assigned.
Qualifications
High school diploma or general education degree (GED) required. 1 year consistent work experience required, in hospitality field, customer service, call center or sales experience preferred. Accurate typing and data entry skills. Consistently achieves 85% or better on monthly revenue goals. Knowledge of basic computer operation, including internet research. Maintains composure in difficult situations. Communicates effectively verbally and in writing. Work flexible hours day, evening, and rotating Saturday mornings. Must pass background check and drug screen.
Compensation And Benefits
Starting at $18.29 hour+ and potential uncapped monthly bonus Uncapped monthly bonus opportunities (average annual bonus $10,500!!!) Paid Time Off (PTO) - 16 days annually + 9 Company paid holidays Bilingual is a plus (Spanish Speaking) Competitive benefits - Medical, Rx, Dental, Vision, 401(k), Parental Leave, Life and Disability Insurance and more. You can review our benefits at www.weltman.com/careers for more information. Promotional opportunities from within the firm Employee Perks available from Verizon, Car Dealerships, Local Movie Theaters, Theme Parks, etc. On site "Bistro to Go" vending and fresh foods available Free parking Free onsite fitness center available to all employees
Physical And Mental Demands
The physical and mental demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to remain in a stationary position at a workstation. This position requires constant use of hands and fingers for typing and operating a computer and other office equipment. The employee must possess the ability to communicate information and ideas in writing and verbally. Occasional standing, walking, bending, and lifting of items weighing up to 15 pounds may be required. Close visual acuity is needed to read, analyze data, and view a computer terminal for extended periods.
Work Environment
This position operates in a professional office environment. It is representative of those an employee encounters while performing the essential functions of this job. The employee will experience low to moderate noise levels and moderate interruptions. The workspace is well-lit and climate controlled.
EEO Statement:
Weltman is an equal opportunity employer.
#COLLECTOR
Seniority level
Seniority level
Entry level Employment type
Employment type
Full-time Job function
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Other Industries
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Account Resolution Specialist
role at
Weltman, Weinberg & Reis Co., LPA 4 days ago Be among the first 25 applicants Join to apply for the
Account Resolution Specialist
role at
Weltman, Weinberg & Reis Co., LPA Get AI-powered advice on this job and more exclusive features. We are currently looking for
Account Resolution Specialist
to join our Agency Collections team.
Our
Account Resolution Specialists/Collectors
work in a call center environment within our professional law office setting. They are responsible for making outbound calls, and taking inbound calls. They notify and/or locate consumers with delinquent accounts and attempt to secure payments according to compliance with the Fair Debt Collection Practices Act (FDCPA), Weltman's guidelines, and client standards.
Schedule
Monday - Friday 8am - 4:45pm
Responsibilities/Duties/Functions/Tasks
Requests and/or mails form letters to consumers or representatives to notify and encourage payment of delinquent accounts. Confers with consumers or representatives by telephone in attempt to determine reason for overdue payment and make an attempt for payment resolution. Calculates payment arrangements and negotiates settlements which may require supervisor/client approval. Documents information about financial status of consumers and status of collection efforts and performs data entry to update notes on account. Contacts consumers, consumers' representatives and attorneys to provide status updates and request/supply additional information and documentation. May also contact courts. Obtains information to handle debit and check payments by phone. Searches internet, public records, city and telephone directories, credit bureau reports, vendor searches and contacts employer and post office to locate consumer and/or consumer assets. Locates additional addresses as necessary Makes decision for next activity on consumer file and monitors files for required documents. Follow-up to ensure all available options are utilized to achieve payment of debt. Meets minimum standards for daily calls, files worked and goals. Handles files in accordance with WWR and client standards, follows scripts and regulatory compliance requirements. Approaches contact with consumers and third parties with a high level of professionalism/customer service on a recorded and monitored phone line. Complete all required training applicable to this position. Regular and predictable attendance is an essential function of this position. Other duties, as assigned.
Qualifications
High school diploma or general education degree (GED) required. 1 year consistent work experience required, in hospitality field, customer service, call center or sales experience preferred. Accurate typing and data entry skills. Consistently achieves 85% or better on monthly revenue goals. Knowledge of basic computer operation, including internet research. Maintains composure in difficult situations. Communicates effectively verbally and in writing. Work flexible hours day, evening, and rotating Saturday mornings. Must pass background check and drug screen.
Compensation And Benefits
Starting at $18.29 hour+ and potential uncapped monthly bonus Uncapped monthly bonus opportunities (average annual bonus $10,500!!!) Paid Time Off (PTO) - 16 days annually + 9 Company paid holidays Bilingual is a plus (Spanish Speaking) Competitive benefits - Medical, Rx, Dental, Vision, 401(k), Parental Leave, Life and Disability Insurance and more. You can review our benefits at www.weltman.com/careers for more information. Promotional opportunities from within the firm Employee Perks available from Verizon, Car Dealerships, Local Movie Theaters, Theme Parks, etc. On site "Bistro to Go" vending and fresh foods available Free parking Free onsite fitness center available to all employees
Physical And Mental Demands
The physical and mental demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to remain in a stationary position at a workstation. This position requires constant use of hands and fingers for typing and operating a computer and other office equipment. The employee must possess the ability to communicate information and ideas in writing and verbally. Occasional standing, walking, bending, and lifting of items weighing up to 15 pounds may be required. Close visual acuity is needed to read, analyze data, and view a computer terminal for extended periods.
Work Environment
This position operates in a professional office environment. It is representative of those an employee encounters while performing the essential functions of this job. The employee will experience low to moderate noise levels and moderate interruptions. The workspace is well-lit and climate controlled.
EEO Statement:
Weltman is an equal opportunity employer.
#COLLECTOR
Seniority level
Seniority level
Entry level Employment type
Employment type
Full-time Job function
Job function
Other Industries
Law Practice Referrals increase your chances of interviewing at Weltman, Weinberg & Reis Co., LPA by 2x Get notified about new Call Center Specialist jobs in
Independence, OH . Bedford Heights, OH $15.00-$17.00 1 month ago Part-Time Case Management Specialist Call Center
Guest Strategy Associate - Call Center and Ticket Support
Front Desk Specialist/Office Coordinator
Pharmacy Support Representative - Mail Order/Closed Pharmacy
Office Admin, Customer Service & Executive Assistant
Greater Cleveland $30,000.00-$36,000.00 2 weeks ago Willoughby Hills, OH $15.00-$15.00 1 month ago Were unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr