Cooper University Health Care
Job Lead Patient Experience Advisor
Cooper University Health Care, Merchantville, New Jersey, United States, 08109
Job Title
Round on patients and provide service recovery to decrease the number of complaints and grievances while also overseeing the Patient Experience Advisors, taking the lead for orientation, and coaching while doing validations. Maintains a heavier case load than other Advisors. Collaborate with Clinical staff on complex patient issues. Review all data entered by rounders into EARS to ensure accurate reporting. Creates solutions for reoccurring problems and provides process improvement. Serves as the lead when the Director is out for weekly reporting to Administration. Experience Required
6-10 years' experience preferred. Minimum of 5 years of Patient Relations/Patient Experience within a hospital setting. Education Requirements
Bachelor's Degree preferred. Bachelor's degree in social work, Psychology, Communications, Health Care Management or a related field. 7-10 years of experience in hospital setting, preferably in Patient Relations, Patient Experience, Consumer Experience role. License/Certification Requirements
Certificate in Patient Relations or Patient Experience (CPXP) preferred. Special Requirements
Superior written and verbal communication skills. Superior critical thinking and crisis management skills. Experience with database entry. Analytical thinking/problem solver, complaint management, conflict negotiation, cultural broker, self-motivated, data management, excellent communication, excellent listening, professional manner, respectful, service commitment to customers, self-starter requiring limited supervision. Excellent customer service, patient interaction and organizational skills. Ability to coach and assist staff without disciplinary tone. Proven history of maintaining a non-judgmental and inclusive approach to all staff and those consumers we work with. Ability to work in a fast-paced environment. Salary Min ($)
USD $26.00 Salary Max ($)
USD $44.00
Round on patients and provide service recovery to decrease the number of complaints and grievances while also overseeing the Patient Experience Advisors, taking the lead for orientation, and coaching while doing validations. Maintains a heavier case load than other Advisors. Collaborate with Clinical staff on complex patient issues. Review all data entered by rounders into EARS to ensure accurate reporting. Creates solutions for reoccurring problems and provides process improvement. Serves as the lead when the Director is out for weekly reporting to Administration. Experience Required
6-10 years' experience preferred. Minimum of 5 years of Patient Relations/Patient Experience within a hospital setting. Education Requirements
Bachelor's Degree preferred. Bachelor's degree in social work, Psychology, Communications, Health Care Management or a related field. 7-10 years of experience in hospital setting, preferably in Patient Relations, Patient Experience, Consumer Experience role. License/Certification Requirements
Certificate in Patient Relations or Patient Experience (CPXP) preferred. Special Requirements
Superior written and verbal communication skills. Superior critical thinking and crisis management skills. Experience with database entry. Analytical thinking/problem solver, complaint management, conflict negotiation, cultural broker, self-motivated, data management, excellent communication, excellent listening, professional manner, respectful, service commitment to customers, self-starter requiring limited supervision. Excellent customer service, patient interaction and organizational skills. Ability to coach and assist staff without disciplinary tone. Proven history of maintaining a non-judgmental and inclusive approach to all staff and those consumers we work with. Ability to work in a fast-paced environment. Salary Min ($)
USD $26.00 Salary Max ($)
USD $44.00