LINE Austin
Sales Manager
We are seeking a dynamic Sales Manager to join our team. A successful candidate will have a genuine passion for the hospitality industry and an entrepreneurial spirit. Job Overview
The Express Sales Manager is responsible for the sales and servicing of both groups (10-30 on peak), local corporate catering up to 50 on peak, and restaurant buyouts. You'll direct all aspects of sales including analyzing, achieving strategic objectives and business growth potential. You'll strive to achieve a balance between service and profitability. Through efficient management of conference requirements, your goal is to gain the hotel's fair share for revenue through room sales, food, beverage, room rental, and auxiliary services such as; audio-visual provisions, storage and labor fees, and other applicable fees. Effective communication and coordination of all facets of group event planning is crucial and will include menu selling and all other aspects of conference planning. Furthermore, you'll ensure that the experience of the client is not merely satisfactory, but exceeds their expectations and those of attendees. The person having this position must possess good communication skills, have the ability to resolve conflict and have a thorough understanding of LINE policies, procedures and expectations. Because of the fluctuating demands of the company's operation, it may be necessary that each employee perform a multitude of different functions; therefore, as an essential part of your position, you will be expected to help others when the occasion arises, just as other employee is expected to help you. Accordingly, you may be expected to perform other tasks as needed or as directed. Essential Functions & Responsibilities
1. Develop and further hotel business through direct sales, telemarketing, direct mail, and conducting site tours of the hotel. 2. Successfully achieve or exceed quarterly individual pace/production goals based on assigned markets. 3. Negotiate room rates, catering prices and other sales terms for groups within a defined size parameter. 4. Focus on revenue-producing activity and selling time by a strategic plan that maximizes direct sales efforts that are fair and profitable. 5. Plan, up-sell and coordinate function details with clients to include but not limited to group room blocks, space requirements, meeting times, equipment, entertainment, menus, billing, etc. 6. Prepare and execute sales/catering contracts, event orders, group resumes to ensure a quality product delivery and customer satisfactions. 7. Coordinate menu arrangements for conference clients that serve both hotel and client needs. 8. Work with Group Rooms Manager to obtain conference rooming lists, monitor cut-off dates, improve revenue potential by assessing/monitoring group room pickup, room rental fees, box delivery and storage fees, and service fees in accordance with the sales. 9. Assist conference clients with off-premise (hotel) details as they may affect the hotel service delivery, such as floral concerns, limousine requests, exhibit decorator requests, entertainment referrals, golf or sports arrangements, spousal programs, while informing all supporting hotel departments and maintaining the integrity of the hotel physical plant. 10. All arrangements are to be assessed the appropriate charges to ensure that the hotel receives a fair share of revenue. 11. Maintain accurate and current space (room) blocks in the group function log, observing proper turnovers and releasing space appropriately and timely, so to maximize the revenue potential of the hotel through the booking of other business opportunities. 12. Respond to all inquiries within expected time frame. 13. Schedule appropriate interdepartmental meetings for the operation aspects of coordinating conference requirements, which may include pre-planning meetings or a pre-conference meeting for operational teams. 14. Adhere to all organization policies, procedures, guidelines, as set forth by the human resources. 15. Prepare detailed Conference Profiles (Resumes) for conferences that are comprehensive and issued in a timely manner (no less thank five working days prior to the group arrival date). 16. Provides an accurate Conference Profile that documents all aspects of a particular conference, to include menus, meeting setups, client profiles, reservation pick-up statistics and other pertinent information as outlined in the current departmental policies and procedures. 17. Prepare a comprehensive Post Conference Report on all conferences. This report should be prepared within 72 hours of departure and include: actual conference statistics versus projected (room pick-up, cover counts), profile of the attendees (i.e. use the health club, heavy room service, etc.), analysis of future potential, general observations and comments. Other important information may include the number of comps, VIPs, relocated attendees (walks) due to a sell to capacity (over sell), etc. 18. Review all client invoices prior to mailing to ensure accuracy and proper assessment of all services and goods rendered by the hotel. 19. Notify/coordinate customer specifications with other departments and quickly, efficiently respond to customer issues, comments, and problems to ensure a quality experience and enhance future sales prospects. 20. Participate in sales blitzes, trade shows, business trips and community organizations to increase recognition within the industry. 21. Participate in weekly sales/revenue meetings and other in-house meetings as required. 22. Attend relevant meetings. Knowledge, Requirements and Skills
Four-year college degree preferred, preferably in Hospitality and/or Marketing Must have a minimum three (3) or more years' experience Sales Office experience in a coordinator or manager role for a full service hotel. Must have proven sales and supervisory experience, preferably in the hospitality industry Must have leadership qualities Market knowledge preferred Strong ability in using MS Office (MS Excel and MS PowerPoint, in particular) and Outlook as well as Lanyon, TEAMS, Delphi, and Opera Must be able to travel Must have a valid driver's license and access to an automobile for outside sales calls Must be able to work flexible and extended hours Outstanding communication and interpersonal skills Ability to handle data with confidentiality Excellent reading, writing and oral proficiency in the English Language Excellent organizational and time management skills Excellent attention to detail Ability to multitask Work well under pressure, requires being a team player Compensation & Benefits We offer competitive wages and benefits while fostering a diverse and inclusive work experience. We thrive in being a diverse work environment. Consideration for employment will be based upon personal capabilities and qualifications without discrimination based on race, color, religion, sex, gender identity, age, national origin, disability, sexual orientation, or any other protected characteristic as established by law.
We are seeking a dynamic Sales Manager to join our team. A successful candidate will have a genuine passion for the hospitality industry and an entrepreneurial spirit. Job Overview
The Express Sales Manager is responsible for the sales and servicing of both groups (10-30 on peak), local corporate catering up to 50 on peak, and restaurant buyouts. You'll direct all aspects of sales including analyzing, achieving strategic objectives and business growth potential. You'll strive to achieve a balance between service and profitability. Through efficient management of conference requirements, your goal is to gain the hotel's fair share for revenue through room sales, food, beverage, room rental, and auxiliary services such as; audio-visual provisions, storage and labor fees, and other applicable fees. Effective communication and coordination of all facets of group event planning is crucial and will include menu selling and all other aspects of conference planning. Furthermore, you'll ensure that the experience of the client is not merely satisfactory, but exceeds their expectations and those of attendees. The person having this position must possess good communication skills, have the ability to resolve conflict and have a thorough understanding of LINE policies, procedures and expectations. Because of the fluctuating demands of the company's operation, it may be necessary that each employee perform a multitude of different functions; therefore, as an essential part of your position, you will be expected to help others when the occasion arises, just as other employee is expected to help you. Accordingly, you may be expected to perform other tasks as needed or as directed. Essential Functions & Responsibilities
1. Develop and further hotel business through direct sales, telemarketing, direct mail, and conducting site tours of the hotel. 2. Successfully achieve or exceed quarterly individual pace/production goals based on assigned markets. 3. Negotiate room rates, catering prices and other sales terms for groups within a defined size parameter. 4. Focus on revenue-producing activity and selling time by a strategic plan that maximizes direct sales efforts that are fair and profitable. 5. Plan, up-sell and coordinate function details with clients to include but not limited to group room blocks, space requirements, meeting times, equipment, entertainment, menus, billing, etc. 6. Prepare and execute sales/catering contracts, event orders, group resumes to ensure a quality product delivery and customer satisfactions. 7. Coordinate menu arrangements for conference clients that serve both hotel and client needs. 8. Work with Group Rooms Manager to obtain conference rooming lists, monitor cut-off dates, improve revenue potential by assessing/monitoring group room pickup, room rental fees, box delivery and storage fees, and service fees in accordance with the sales. 9. Assist conference clients with off-premise (hotel) details as they may affect the hotel service delivery, such as floral concerns, limousine requests, exhibit decorator requests, entertainment referrals, golf or sports arrangements, spousal programs, while informing all supporting hotel departments and maintaining the integrity of the hotel physical plant. 10. All arrangements are to be assessed the appropriate charges to ensure that the hotel receives a fair share of revenue. 11. Maintain accurate and current space (room) blocks in the group function log, observing proper turnovers and releasing space appropriately and timely, so to maximize the revenue potential of the hotel through the booking of other business opportunities. 12. Respond to all inquiries within expected time frame. 13. Schedule appropriate interdepartmental meetings for the operation aspects of coordinating conference requirements, which may include pre-planning meetings or a pre-conference meeting for operational teams. 14. Adhere to all organization policies, procedures, guidelines, as set forth by the human resources. 15. Prepare detailed Conference Profiles (Resumes) for conferences that are comprehensive and issued in a timely manner (no less thank five working days prior to the group arrival date). 16. Provides an accurate Conference Profile that documents all aspects of a particular conference, to include menus, meeting setups, client profiles, reservation pick-up statistics and other pertinent information as outlined in the current departmental policies and procedures. 17. Prepare a comprehensive Post Conference Report on all conferences. This report should be prepared within 72 hours of departure and include: actual conference statistics versus projected (room pick-up, cover counts), profile of the attendees (i.e. use the health club, heavy room service, etc.), analysis of future potential, general observations and comments. Other important information may include the number of comps, VIPs, relocated attendees (walks) due to a sell to capacity (over sell), etc. 18. Review all client invoices prior to mailing to ensure accuracy and proper assessment of all services and goods rendered by the hotel. 19. Notify/coordinate customer specifications with other departments and quickly, efficiently respond to customer issues, comments, and problems to ensure a quality experience and enhance future sales prospects. 20. Participate in sales blitzes, trade shows, business trips and community organizations to increase recognition within the industry. 21. Participate in weekly sales/revenue meetings and other in-house meetings as required. 22. Attend relevant meetings. Knowledge, Requirements and Skills
Four-year college degree preferred, preferably in Hospitality and/or Marketing Must have a minimum three (3) or more years' experience Sales Office experience in a coordinator or manager role for a full service hotel. Must have proven sales and supervisory experience, preferably in the hospitality industry Must have leadership qualities Market knowledge preferred Strong ability in using MS Office (MS Excel and MS PowerPoint, in particular) and Outlook as well as Lanyon, TEAMS, Delphi, and Opera Must be able to travel Must have a valid driver's license and access to an automobile for outside sales calls Must be able to work flexible and extended hours Outstanding communication and interpersonal skills Ability to handle data with confidentiality Excellent reading, writing and oral proficiency in the English Language Excellent organizational and time management skills Excellent attention to detail Ability to multitask Work well under pressure, requires being a team player Compensation & Benefits We offer competitive wages and benefits while fostering a diverse and inclusive work experience. We thrive in being a diverse work environment. Consideration for employment will be based upon personal capabilities and qualifications without discrimination based on race, color, religion, sex, gender identity, age, national origin, disability, sexual orientation, or any other protected characteristic as established by law.