Essex Property Trust
Account Resolution Specialist
Essex Property Trust, Los Angeles, California, United States, 90079
Join to apply for the
Account Resolution Specialist
role at
Essex Property Trust 3 days ago Be among the first 25 applicants Join to apply for the
Account Resolution Specialist
role at
Essex Property Trust City
Woodland Hills
State
California
Job Location
Woodland Hills Regional Office
Position Type
Regular
The mission of the
Account Resolution Specialist
is to reduce current resident delinquency while helping residents to achieve sustainable outcomes, as well as, identify ways to increase revenue through past resident collections. Responsibilities of the Account Resolution Specialist include jobs following in compliance with all the company policies and processes.
The position is available at our
Irvine
and
San Mateo
corporate offices. We work a
hybrid model
(Monday-Wednesday onsite, Thursday-Friday WFH).
What You Will Do
Support the legal lifecycle of proceedings for unpaid rent and lease violations, including unlawful detainer, small claims, and eviction processes. Management of all assigned evictions and delinquency. Initiate timely and effective communication with the residents, internal and external counsel. Analyze resident ledgers for correctness, complete corrections, review for legal proceedings. Understand and remain attune to local, state, and national legal requirements. Provide strategic guidance and negotiations in the best interest of all parties during the eviction proceedings. Ensure systems and data sources are kept up to date and accurate for reporting purposes. Maintain the highest level of services for internal and external customers. Report on trends, causes of delinquency, and provide resolution insights. Assist with other ad hoc requests and reports as needed. Embody all Essex Values; act with integrity, care about what matters, lead at every level, do right with urgency, seek fairness.
What You Will Need
A High school diploma or GED equivalent is required. 1 - 2+ years of customer service, accounting, and eviction proceedings experience is preferred. Must be able to read and understand ledgers.
What The Job Requires
Operates in a fast-paced work setting. Requires the ability to multitask and adapt quickly to changing priorities. May involve tight deadlines and high-energy work situations. This role demands availability for five days each week, with the potential for including weekends in the schedule as necessary. Requires the ability to sit or stand for extended periods. Minimal physical effort in the day-to-day tasks. Minimal travel may be required for occasional meetings, training, or conferences.
What You Will Bring To The Table
Ability to comprehend and interpret instructions, short correspondence, and ask clarifying questions to ensure understanding. Ability to write routine reports and correspondence. Ability to respond to common inquiries or complaints from clients, co-workers, and/or supervisor. Ability to understand and carry out general instructions in standard situations. Ability to solve problems in standard situations. Requires basic analytical skills. Decisions made with general understanding of procedures and company policies to achieve set results and deadlines. Errors in judgment may cause short-term impact to co-workers and supervisor.
All full-time regular associates are offered competitive salaries, experience career growth, and are eligible for benefit packages that include medical, dental, vision, paid parental leave, 401k employer match, excellence rewards, wellness programs, and much more. With our Sunday property operations office closures, 10 paid holidays, and 15 PTO days, work/life balance is a priority! Additionally, most positions are eligible for a housing discount of 20%.
Essex provides great communities in which to live, work and invest. We are a purpose-driven company, and we pride ourselves on promoting an internal culture of growth and opportunity by engaging, enabling, and empowering our teams. Working at Essex is not a destination. It is a journey where you can confidently build your career.
The pay range for this position is $23.08 - $32.69 per hour. New hires generally start between $23.08 - $28.37 per hour. The final salary offer will be determined after reviewing relevant factors, including but not limited to skill sets; relevant experience; internal equity; and other business and organizational needs.
This role is also eligible to participate in Essexs discretionary Annual Bonus program that is commensurate with the level of the position.
Seniority level
Seniority level
Entry level Employment type
Employment type
Full-time Job function
Job function
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Account Resolution Specialist
role at
Essex Property Trust 3 days ago Be among the first 25 applicants Join to apply for the
Account Resolution Specialist
role at
Essex Property Trust City
Woodland Hills
State
California
Job Location
Woodland Hills Regional Office
Position Type
Regular
The mission of the
Account Resolution Specialist
is to reduce current resident delinquency while helping residents to achieve sustainable outcomes, as well as, identify ways to increase revenue through past resident collections. Responsibilities of the Account Resolution Specialist include jobs following in compliance with all the company policies and processes.
The position is available at our
Irvine
and
San Mateo
corporate offices. We work a
hybrid model
(Monday-Wednesday onsite, Thursday-Friday WFH).
What You Will Do
Support the legal lifecycle of proceedings for unpaid rent and lease violations, including unlawful detainer, small claims, and eviction processes. Management of all assigned evictions and delinquency. Initiate timely and effective communication with the residents, internal and external counsel. Analyze resident ledgers for correctness, complete corrections, review for legal proceedings. Understand and remain attune to local, state, and national legal requirements. Provide strategic guidance and negotiations in the best interest of all parties during the eviction proceedings. Ensure systems and data sources are kept up to date and accurate for reporting purposes. Maintain the highest level of services for internal and external customers. Report on trends, causes of delinquency, and provide resolution insights. Assist with other ad hoc requests and reports as needed. Embody all Essex Values; act with integrity, care about what matters, lead at every level, do right with urgency, seek fairness.
What You Will Need
A High school diploma or GED equivalent is required. 1 - 2+ years of customer service, accounting, and eviction proceedings experience is preferred. Must be able to read and understand ledgers.
What The Job Requires
Operates in a fast-paced work setting. Requires the ability to multitask and adapt quickly to changing priorities. May involve tight deadlines and high-energy work situations. This role demands availability for five days each week, with the potential for including weekends in the schedule as necessary. Requires the ability to sit or stand for extended periods. Minimal physical effort in the day-to-day tasks. Minimal travel may be required for occasional meetings, training, or conferences.
What You Will Bring To The Table
Ability to comprehend and interpret instructions, short correspondence, and ask clarifying questions to ensure understanding. Ability to write routine reports and correspondence. Ability to respond to common inquiries or complaints from clients, co-workers, and/or supervisor. Ability to understand and carry out general instructions in standard situations. Ability to solve problems in standard situations. Requires basic analytical skills. Decisions made with general understanding of procedures and company policies to achieve set results and deadlines. Errors in judgment may cause short-term impact to co-workers and supervisor.
All full-time regular associates are offered competitive salaries, experience career growth, and are eligible for benefit packages that include medical, dental, vision, paid parental leave, 401k employer match, excellence rewards, wellness programs, and much more. With our Sunday property operations office closures, 10 paid holidays, and 15 PTO days, work/life balance is a priority! Additionally, most positions are eligible for a housing discount of 20%.
Essex provides great communities in which to live, work and invest. We are a purpose-driven company, and we pride ourselves on promoting an internal culture of growth and opportunity by engaging, enabling, and empowering our teams. Working at Essex is not a destination. It is a journey where you can confidently build your career.
The pay range for this position is $23.08 - $32.69 per hour. New hires generally start between $23.08 - $28.37 per hour. The final salary offer will be determined after reviewing relevant factors, including but not limited to skill sets; relevant experience; internal equity; and other business and organizational needs.
This role is also eligible to participate in Essexs discretionary Annual Bonus program that is commensurate with the level of the position.
Seniority level
Seniority level
Entry level Employment type
Employment type
Full-time Job function
Job function
Other Referrals increase your chances of interviewing at Essex Property Trust by 2x Sign in to set job alerts for Resolution Specialist roles.
Los Angeles, CA $60,000.00-$240,000.00 2 weeks ago Administrative Assistant, Enterprise Operations
Administrative Assistant, Docs & Animation Awards
Los Angeles, CA $60,000.00-$240,000.00 2 weeks ago Culver City, CA $66,650.00-$78,000.00 1 week ago Glendale, CA $53,300.00-$71,300.00 1 week ago Executive Assistant, International Originals Production & Post Team, International Originals Production & Post Team, Amazon MGM Studios
Executive/Personal Assistant for Music-Label Entertainment Executive
Customer Relations Representative - State Farm Agent Team Member
Culver City, CA $50,000.00-$75,000.00 9 months ago Start Up Culture --- Front Desk & Office Coordinator
Santa Monica, CA $24,935.00-$48,600.00 1 day ago Administrative Assistant, Original Programming
Santa Monica, CA $50,000.00-$53,000.00 1 week ago Administrative Assistant or Office Assistant, City Manager's Office
Santa Clarita, CA $26.16-$38.74 3 weeks ago Customer Relations Representative - State Farm Agent Team Member
Santa Clarita, CA $47,000.00-$68,000.00 1 year ago Los Angeles Metropolitan Area $45,000.00-$55,000.00 2 weeks ago Los Angeles, CA $87,000.00-$117,000.00 2 weeks ago Executive Assistant, Business Affairs (HBO)
Culver City, CA $42,224.00-$78,416.00 4 days ago Personal Executive Assistant to Private Equity Founder
Santa Monica, CA $100,000.00-$105,000.00 2 weeks ago Los Angeles Metropolitan Area 1 month ago Were unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr