NYC Staffing
General Manager Conference Center & Reception
NYC Staffing, New York, New York, United States, 10001
General Manager Opportunity
The Portfolio Group, under the Workplace Experience Group umbrella, delivers seamless experiences from the breakroom to the boardroom, providing a signature suite of services for each unique business portfolio. Our team builds partnerships that excel, creating experiences that break the mold, where convenience, consistency, and excellence are a given. One Partner. Infinite Solutions. Our team is fueled by a deep commitment to crafting seriously delicious food and delivering exceptional hospitality. At the core of everything we do is passion and integrity. Were a group of kind, genuine individuals who are also intelligent, creative, and driven. While we constantly strive for excellence, we never forget the importance of enjoying the journey. Were looking for great people who are naturally hospitable, eager to learn, committed to quality, and who share our love for food and the joy it brings to others. We are seeking a dynamic and experienced General Manager to oversee the operations of our conference center, reception, and lobby areas within a high-end food service environment. This role is pivotal in delivering exceptional guest experiences for high-profile clients, ensuring seamless coordination between front-of-house services, event operations, and culinary teams. Compensation: The salary range for this position is $120,000-$145,000. This is Aramarks good faith and reasonable estimate of the compensation for this position as of the time of posting. Benefits: Aramark offers comprehensive benefit programs and services for eligible employees including medical, dental, vision, and work/life resources. Additional benefits may include retirement savings plans like 401(k) and paid days off such as parental leave and disability coverage. Benefits vary by location and are subject to any legal requirements or limitations, employee eligibility status, and where the employee lives and/or works. Job Responsibilities: Lead and manage daily operations of the conference center, reception, and lobby areas. Ensure all guest-facing services reflect the highest standards of hospitality and discretion. Coordinate with culinary and event planning teams to deliver flawless food service experiences. Maintain a visible presence in the lobby and conference areas to ensure guest satisfaction. Serve as the primary point of contact for VIP and high-profile clients. Anticipate client needs and customize services to exceed expectations. Handle escalations with professionalism and discretion. Recruit, train, and mentor front-of-house staff including receptionists, lobby attendants, and event coordinators. Foster a culture of excellence, accountability, and continuous improvement. Conduct regular performance reviews and implement staff development plans. Oversee the planning and execution of conferences, meetings, and special events. Ensure all logistics, including room setup, AV, catering, and guest services, are flawlessly executed. Collaborate with sales and marketing teams to support client acquisition and retention. Maintain the cleanliness, safety, and aesthetic appeal of all public-facing areas. Work with facilities and security teams to ensure a secure and welcoming environment. Manage budgets, control costs, and optimize resource allocation. Monitor KPIs and prepare regular reports for senior leadership. Ensure compliance with health, safety, and food service regulations. Qualifications: Bachelors degree in Hospitality Management, Business Administration, or related field. Minimum 7 years of experience in hospitality or food service management, with at least 3 years in a leadership role. Proven experience working with high-profile or VIP clientele. Exceptional interpersonal, communication, and organizational skills. Strong knowledge of event planning, front-of-house operations, and food service logistics. Proficiency in hospitality management software and Microsoft Office Suite. About Aramark: Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law.
The Portfolio Group, under the Workplace Experience Group umbrella, delivers seamless experiences from the breakroom to the boardroom, providing a signature suite of services for each unique business portfolio. Our team builds partnerships that excel, creating experiences that break the mold, where convenience, consistency, and excellence are a given. One Partner. Infinite Solutions. Our team is fueled by a deep commitment to crafting seriously delicious food and delivering exceptional hospitality. At the core of everything we do is passion and integrity. Were a group of kind, genuine individuals who are also intelligent, creative, and driven. While we constantly strive for excellence, we never forget the importance of enjoying the journey. Were looking for great people who are naturally hospitable, eager to learn, committed to quality, and who share our love for food and the joy it brings to others. We are seeking a dynamic and experienced General Manager to oversee the operations of our conference center, reception, and lobby areas within a high-end food service environment. This role is pivotal in delivering exceptional guest experiences for high-profile clients, ensuring seamless coordination between front-of-house services, event operations, and culinary teams. Compensation: The salary range for this position is $120,000-$145,000. This is Aramarks good faith and reasonable estimate of the compensation for this position as of the time of posting. Benefits: Aramark offers comprehensive benefit programs and services for eligible employees including medical, dental, vision, and work/life resources. Additional benefits may include retirement savings plans like 401(k) and paid days off such as parental leave and disability coverage. Benefits vary by location and are subject to any legal requirements or limitations, employee eligibility status, and where the employee lives and/or works. Job Responsibilities: Lead and manage daily operations of the conference center, reception, and lobby areas. Ensure all guest-facing services reflect the highest standards of hospitality and discretion. Coordinate with culinary and event planning teams to deliver flawless food service experiences. Maintain a visible presence in the lobby and conference areas to ensure guest satisfaction. Serve as the primary point of contact for VIP and high-profile clients. Anticipate client needs and customize services to exceed expectations. Handle escalations with professionalism and discretion. Recruit, train, and mentor front-of-house staff including receptionists, lobby attendants, and event coordinators. Foster a culture of excellence, accountability, and continuous improvement. Conduct regular performance reviews and implement staff development plans. Oversee the planning and execution of conferences, meetings, and special events. Ensure all logistics, including room setup, AV, catering, and guest services, are flawlessly executed. Collaborate with sales and marketing teams to support client acquisition and retention. Maintain the cleanliness, safety, and aesthetic appeal of all public-facing areas. Work with facilities and security teams to ensure a secure and welcoming environment. Manage budgets, control costs, and optimize resource allocation. Monitor KPIs and prepare regular reports for senior leadership. Ensure compliance with health, safety, and food service regulations. Qualifications: Bachelors degree in Hospitality Management, Business Administration, or related field. Minimum 7 years of experience in hospitality or food service management, with at least 3 years in a leadership role. Proven experience working with high-profile or VIP clientele. Exceptional interpersonal, communication, and organizational skills. Strong knowledge of event planning, front-of-house operations, and food service logistics. Proficiency in hospitality management software and Microsoft Office Suite. About Aramark: Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law.