Houston-Galveston Area Council
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System Specialist
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Houston-Galveston Area Council Join to apply for the
System Specialist
role at
Houston-Galveston Area Council Houston-Galveston Area Council provided pay range
This range is provided by Houston-Galveston Area Council. Your actual pay will be based on your skills and experience talk with your recruiter to learn more. Base pay range
$45,521.00/yr - $54,500.00/yr Direct message the job poster from Houston-Galveston Area Council The Houston-Galveston Area Council is one of the largest regional planning commissions in the country with a diverse service area of 13 counties and more than 7 million people. We are the pulse of our region addressing issues that cross city limits and county lines every single day. We make decisions that affect our transportation system, ensure the safety and well-being of our seniors, connect people to jobs, help families recover from natural disasters, preserve water quality for our children, and so much more. We work to make the region a great place to live, work, and thrive. What will I be doing? We are seeking a detail-oriented Systems Specialist to oversee the full user-account life cycle for agency systems and applications. The role combines hands-on account administration (creation, modification, termination) and continuous process improvement, while also delivering general Tier-1 technical support when needed. User-Account Administration Process access requests, permission changes, and de-provisioning across Active Directory, cloud, and third-party platforms. Execute bulk tasks and automation via PowerShell or identity-management tools. Maintain accurate, auditable records in the ticketing system. Compliance & Security Follow state and agency security standards to protect sensitive data. Participate in periodic access reviews and remediate discrepancies. Recommend updates to account-management policies and controls. Procedure Improvement Analyze current workflows, identify inefficiencies, and implement enhancements or automation to reduce turnaround time. Document revised processes and train peers. Communication & Reporting Serve as primary liaison to requestors, department managers, and vendors on account-status inquiries. Provide timely ticket updates and generate metrics for management dashboards. General IT Support Resolve Tier-1 hardware, software, and peripheral issues. Escalate complex problems and assist with small projects or rollouts as assigned. Key Qualifications Education: Associate or bachelors degree in information technology, Computer Science, or related discipline. Experience: 2+ years in account administration, helpdesk, or information-security support roles. Proficiency with Windows AD/Azure AD, identity & access-management portals, and basic networking concepts. PowerShell skills for account tasks and reporting. Working knowledge of security best practices (MFA, least privilege, audit logging). Meticulous data-entry abilities, strong organizational skills, and customer-service mindset. Clear written and verbal communication; able to juggle multiple priorities independently. Do you have Bachelors degree in an applicable academic discipline or related field of study At least 1 year of experience working with local government, nonprofit programs, school or in job related duties Preferred qualifications CompTIA A+, Network+, or Security+ certification Seniority level
Seniority level
Mid-Senior level Employment type
Employment type
Full-time Job function
Industries
Government Administration Referrals increase your chances of interviewing at Houston-Galveston Area Council by 2x Inferred from the description for this job
Medical insurance Vision insurance 401(k) Get notified about new System Specialist jobs in
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Were unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr
System Specialist
role at
Houston-Galveston Area Council Join to apply for the
System Specialist
role at
Houston-Galveston Area Council Houston-Galveston Area Council provided pay range
This range is provided by Houston-Galveston Area Council. Your actual pay will be based on your skills and experience talk with your recruiter to learn more. Base pay range
$45,521.00/yr - $54,500.00/yr Direct message the job poster from Houston-Galveston Area Council The Houston-Galveston Area Council is one of the largest regional planning commissions in the country with a diverse service area of 13 counties and more than 7 million people. We are the pulse of our region addressing issues that cross city limits and county lines every single day. We make decisions that affect our transportation system, ensure the safety and well-being of our seniors, connect people to jobs, help families recover from natural disasters, preserve water quality for our children, and so much more. We work to make the region a great place to live, work, and thrive. What will I be doing? We are seeking a detail-oriented Systems Specialist to oversee the full user-account life cycle for agency systems and applications. The role combines hands-on account administration (creation, modification, termination) and continuous process improvement, while also delivering general Tier-1 technical support when needed. User-Account Administration Process access requests, permission changes, and de-provisioning across Active Directory, cloud, and third-party platforms. Execute bulk tasks and automation via PowerShell or identity-management tools. Maintain accurate, auditable records in the ticketing system. Compliance & Security Follow state and agency security standards to protect sensitive data. Participate in periodic access reviews and remediate discrepancies. Recommend updates to account-management policies and controls. Procedure Improvement Analyze current workflows, identify inefficiencies, and implement enhancements or automation to reduce turnaround time. Document revised processes and train peers. Communication & Reporting Serve as primary liaison to requestors, department managers, and vendors on account-status inquiries. Provide timely ticket updates and generate metrics for management dashboards. General IT Support Resolve Tier-1 hardware, software, and peripheral issues. Escalate complex problems and assist with small projects or rollouts as assigned. Key Qualifications Education: Associate or bachelors degree in information technology, Computer Science, or related discipline. Experience: 2+ years in account administration, helpdesk, or information-security support roles. Proficiency with Windows AD/Azure AD, identity & access-management portals, and basic networking concepts. PowerShell skills for account tasks and reporting. Working knowledge of security best practices (MFA, least privilege, audit logging). Meticulous data-entry abilities, strong organizational skills, and customer-service mindset. Clear written and verbal communication; able to juggle multiple priorities independently. Do you have Bachelors degree in an applicable academic discipline or related field of study At least 1 year of experience working with local government, nonprofit programs, school or in job related duties Preferred qualifications CompTIA A+, Network+, or Security+ certification Seniority level
Seniority level
Mid-Senior level Employment type
Employment type
Full-time Job function
Industries
Government Administration Referrals increase your chances of interviewing at Houston-Galveston Area Council by 2x Inferred from the description for this job
Medical insurance Vision insurance 401(k) Get notified about new System Specialist jobs in
Houston, TX . Houston, TX $55,000.00-$59,999.00 21 hours ago System Administrator - Part Time - Remote
System Administrator IV (Planned Position)
Greater Houston $100,000.00-$115,000.00 4 months ago Houston, TX $4,523.16-$7,253.83 3 days ago Houston, TX $60,000.00-$85,000.00 1 month ago Systems Administrator - IT Operations Center
Houston, TX $81,000.00-$90,000.00 2 days ago Houston, TX $70,000.00-$80,000.00 1 week ago Houston, TX $90,000.00-$100,000.00 1 week ago Houston, TX $120,000.00-$130,000.00 1 week ago Senior System Administrator (Managed Service Provider)
Houston, TX $61,900.00-$141,000.00 2 days ago Houston, TX $61,900.00-$141,000.00 2 days ago Houston, TX $100,000.00-$120,000.00 3 weeks ago Senior IT System Administrator/System Analyst
Were unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr