Four Seasons Hotels
Four Seasons Resort Naples Beach Club
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us. A rare gem on Florida's Gulf Coast of Southwest Florida, Naples Beach Club, a Four Seasons Resort, is an exclusive collection of 156 luxurious beachfront private residences and a 222-room hotel all within a 125-acre walkable coastal village in the heart of Old Naples. Honoring local heritage and artfully reimagined for modern-day elegance, the resort includes residents-only facilities and amenities, a luxury spa and state-of-the-art well-being/fitness center, exquisite and diverse fine dining outlets, outdoor pursuits to include a tennis center, and an 18-hole golf course, bowling and movie theater experiences, and an exclusive private club. The first of its kind, the Naples Beach Club, a Four Seasons Resort, is paradise found. About the Role
Responsible for all room reservations aspects for groups, to monitor and manage group room blocks with the resort inventory; as well as, ensure group contractual obligations are met and group contacts, Sales Managers, Conference Service Managers, Operational Departments, and Director of Revenue Management are aware of any and all communication regarding group blocks. What You Will Do
Essential Functions: Be part of the opening team Process all group turn-overs: building blocks in Opera, making new group file, sending introduction letter to group contact, creating group rate code, verify cut-off date, send cut-off date reminders, and verifying room block and rate information from booking recap, hard block suites or special room requests and clean up old rate codes. Communicate all group activity
pickup, attrition, Special Attention, VIP information, billing, etc. and contractual guidelines to Group Contacts, Conference Service Managers and Sales Managers. Communication with Front Desk on group rooming needs ahead of check in Communicate group needs and expectations with ResComm team to best facilitate group reservations calls, Run daily reports: Daily Transaction Report from Delphi, Delphi Booking Recaps, Group Cut-off Report, and Group No Shows; process rooming list within 48 hours of receipt and providing group contact and Conference Service Manager with room block report and rooming list with confirmation numbers Work with Credit manager on group billing. Provide each groups' rooming list from Group Contact and pickup and/or attrition Communicate all group activity to ResComm manager to assist in making yield decisions; maintain Delphi system through weekly entry of group pickup for current month and next two months Ensure rate information, advance deposit, and cancellation policy is setup for quoting to guests Prepare and host weekly group pickup meetings. Prepare for and attend group site planning and pre-con meetings Perform monthly audits with Delphi Coordinator to ensure all information is accurate. Support the ResComm Agent role including handling phone calls, emails and chat requests. Capture sales from in-coming reservations calls (Room, Spa and Dining) and coordinate details of each call Complete internal reservation process Handle guest complaints in accordance with Four Seasons policy Comply with Four Seasons standards for sales and marketing, while working harmoniously and professionally with co-workers and planning committee Comply with Four Seasons' Category One and Category Two Work Rules and Standards of Conduct as set forth in EmPact. Non-Essential Functions: Periodically assist with front of house operations including greeting and directing guests, manning hospitality desks, and working with Banquets on 'quick sets' or teardowns Assist with all guest inquiries within the sales and marketing department, including assisting with high telephone volume and walk-in site inspections. Participate in scheduled departmental and administrative meetings as requested. Perform other task or projects as assigned by Hotel Management. What You Bring
High school education or equivalent experience Knowledge of Operations front/back of house Previous experience in high volume call center Average reading, writing, and oral proficiency in the English language. What We Offer:
Four Seasons believes in offering the best to the best when it comes to employee benefits! Here is what we are offering you: Lucrative salary! Market-leading benefits package that includes: Medical, Dental, Vision, and 401K with employer matching all starting at 30 days! Time off plans starting on the day of hire! An opportunity to be a part of a cohesive team in an inclusive work environment! Complimentary and discounted hotel stays around the world! Wellbeing and mental health initiatives and focused company! Embracement and promotion of diversity in our workplace! Complimentary employee meals and beverages! Tuition reimbursement! US work authorization is required. Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply.
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us. A rare gem on Florida's Gulf Coast of Southwest Florida, Naples Beach Club, a Four Seasons Resort, is an exclusive collection of 156 luxurious beachfront private residences and a 222-room hotel all within a 125-acre walkable coastal village in the heart of Old Naples. Honoring local heritage and artfully reimagined for modern-day elegance, the resort includes residents-only facilities and amenities, a luxury spa and state-of-the-art well-being/fitness center, exquisite and diverse fine dining outlets, outdoor pursuits to include a tennis center, and an 18-hole golf course, bowling and movie theater experiences, and an exclusive private club. The first of its kind, the Naples Beach Club, a Four Seasons Resort, is paradise found. About the Role
Responsible for all room reservations aspects for groups, to monitor and manage group room blocks with the resort inventory; as well as, ensure group contractual obligations are met and group contacts, Sales Managers, Conference Service Managers, Operational Departments, and Director of Revenue Management are aware of any and all communication regarding group blocks. What You Will Do
Essential Functions: Be part of the opening team Process all group turn-overs: building blocks in Opera, making new group file, sending introduction letter to group contact, creating group rate code, verify cut-off date, send cut-off date reminders, and verifying room block and rate information from booking recap, hard block suites or special room requests and clean up old rate codes. Communicate all group activity
pickup, attrition, Special Attention, VIP information, billing, etc. and contractual guidelines to Group Contacts, Conference Service Managers and Sales Managers. Communication with Front Desk on group rooming needs ahead of check in Communicate group needs and expectations with ResComm team to best facilitate group reservations calls, Run daily reports: Daily Transaction Report from Delphi, Delphi Booking Recaps, Group Cut-off Report, and Group No Shows; process rooming list within 48 hours of receipt and providing group contact and Conference Service Manager with room block report and rooming list with confirmation numbers Work with Credit manager on group billing. Provide each groups' rooming list from Group Contact and pickup and/or attrition Communicate all group activity to ResComm manager to assist in making yield decisions; maintain Delphi system through weekly entry of group pickup for current month and next two months Ensure rate information, advance deposit, and cancellation policy is setup for quoting to guests Prepare and host weekly group pickup meetings. Prepare for and attend group site planning and pre-con meetings Perform monthly audits with Delphi Coordinator to ensure all information is accurate. Support the ResComm Agent role including handling phone calls, emails and chat requests. Capture sales from in-coming reservations calls (Room, Spa and Dining) and coordinate details of each call Complete internal reservation process Handle guest complaints in accordance with Four Seasons policy Comply with Four Seasons standards for sales and marketing, while working harmoniously and professionally with co-workers and planning committee Comply with Four Seasons' Category One and Category Two Work Rules and Standards of Conduct as set forth in EmPact. Non-Essential Functions: Periodically assist with front of house operations including greeting and directing guests, manning hospitality desks, and working with Banquets on 'quick sets' or teardowns Assist with all guest inquiries within the sales and marketing department, including assisting with high telephone volume and walk-in site inspections. Participate in scheduled departmental and administrative meetings as requested. Perform other task or projects as assigned by Hotel Management. What You Bring
High school education or equivalent experience Knowledge of Operations front/back of house Previous experience in high volume call center Average reading, writing, and oral proficiency in the English language. What We Offer:
Four Seasons believes in offering the best to the best when it comes to employee benefits! Here is what we are offering you: Lucrative salary! Market-leading benefits package that includes: Medical, Dental, Vision, and 401K with employer matching all starting at 30 days! Time off plans starting on the day of hire! An opportunity to be a part of a cohesive team in an inclusive work environment! Complimentary and discounted hotel stays around the world! Wellbeing and mental health initiatives and focused company! Embracement and promotion of diversity in our workplace! Complimentary employee meals and beverages! Tuition reimbursement! US work authorization is required. Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply.