Resolution Specialist I

4 days ago Be among the first 25 applicants Get AI-powered advice on this job and more exclusive features. Competitive Pay with advancement opportunities Performance Incentives 11 Paid Holidays Paid Time Off (Starting at 16 days per year with Years of Service Increases) 200% 401(k) Match up to 5% Medical Plans with a $5.00 Employee Only Per Pay Period Plan Dental, Vision, Short-Term Disability Insurance Hospital and Accident Indemnity Plans Employer paid Basic Life and AD&D Insurance Employer paid Long-Term Disability Insurance Flexible Spending Accounts- Medical and Dependent Care Tuition/ Educational Assistance Employee Perks and Discounts Learn more about our employee benefits here: https://www.comfedcu.org/careers/benefits/ Communication Federal Credit Union has proudly served its' members for over 80 years and was ranked the #1 Credit Union in Oklahoma by Forbes for 2021-2022. We are committed to our local communities, providing financial education, and supporting local organizations. We are passionate about the credit union philosophy of "People Helping People" and empower our team members to deliver on that promise. Working at CFCU means working alongside a diverse group of financial professionals to create exceptional member experiences. Our culture encourages trust, collaboration, and communication enabling each of our employees to have a meaningful impact on our organization and in the communities we serve. Summary: Notifies or locates borrowers with delinquent accounts and attempts to secure payment to the credit union in compliance with policies and procedures. Recovery of monies owed to credit union may include issuing garnishments, levies, repossessions, or other actions as approved to minimize delinquency rate and offset loan losses. Who You Are: Professional, well-developed written and oral communication skills. Ability to write routine reports and correspondence using proper English grammar. Must be able to talk to others and convey information effectively. Knowledge of regulations regarding collections with ability to read and interpret loan and legal documents. Intermediate mathematical requirements required (calculations and concepts involving decimals, percentages, fractions, etc.). Strong attention to detail and accuracy is a must. Ability to organize and prioritize to handle tasks in a timely manner. Ability to adapt to changes in the workflow; manages competing demands and able to deal with What You'll Do: Locates and notifies members with semi-delinquent accounts arranging payments and promises to pay. Contacts members by phone, mail or online via email. Follows skip tracing procedures to obtain pertinent information as needed. Identifies problematic accounts in a timely manner and upon approval, proceeds with corrective action. If repossession of collateral is necessary, works closely with repossession agent and leadership for disposition. Works dedicated queue with a call quota of 25 calls per hour until the call queue has been completed. Will assist members with insurance claim questions regarding payoffs, gap and warranties, and refinance of deficiency balances and assist members with CPI (Collateral Protection Insurance) questions. Initiates modification process with members who may need additional assistance for Hardship. Enters information about collections efforts and status of member accounts in designated records of the credit union via core processor or collection software such as Temenos. Education and Experience: One year experience in credit or collections in a financial institution or lending environment required. High school diploma or G.E.D. Any combination of education, training and experience which provides the required knowledge, skills, and abilities to perform the essential functions of the job required. Seniority level

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