Fanatics
Senior Manager, Organizational Change Management
Fanatics, New York, New York, United States, 10001
Senior Manager, Organizational Change Management
Fanatics is building a leading global digital sports platform. The company ignites the passions of global sports fans and maximizes the presence and reach for hundreds of sports partners globally by offering innovative products and services across Fanatics Commerce, Fanatics Collectibles, and Fanatics Betting & Gaming, allowing sports fans to buy, collect, and bet. Through the Fanatics platform, sports fans can buy licensed fan gear, jerseys, lifestyle and streetwear products, headwear, and hardgoods; collect physical and digital trading cards, sports memorabilia, and other digital assets; and bet as the company builds its Sportsbook and iGaming platform. Fanatics has an established database of over 100 million global sports fans, a global partner network with over 900 sports properties, including major national and international professional sports leagues, teams, players associations, athletes, celebrities, colleges, and college conferences, and over 2,000 retail locations, including its Lids retail business stores. As a market leader with more than 18,000 employees, and hundreds of partners, suppliers, and vendors worldwide, we take responsibility for driving toward more ethical and sustainable practices. We are committed to building an inclusive Fanatics community, reflecting, and representing society at every level of the business, including our employees, vendors, partners, and fans. Fanatics is also dedicated to making a positive impact in the communities where we all live, work, and play through strategic philanthropic initiatives. The Senior Manager, Organizational Change Management (OCM) will implement the change management strategy, communication, and training development under a continuous improvement approach for large scale program across various disciplines such as Finance, Human Resources, and Operations. This position will lead the organizational change management activities, including identifying change impacts and outlining impacted stakeholders. This role will assess training needs, define training curriculums, and ensure materials are refreshed/created for use in end user training. This is a critical role within Fanatics Holding Incorporated (FHI) to help ensure changes are understood and adopted by the Fanatics end users. This individual must possess strong collaboration skills so as to partner with various business constituents to develop necessary change management materials. Requirements Demonstrate expertise in Organizational Change Management methodologies, principles, practices, and processes Implement Fanatics organizational change management strategy to lead the team through people, process, and technology changes Develop the change management plan, conduct stakeholder change impact assessments, and training needs analysis Participate in process design discussions to identify change impacts (from current state "as is" to future state "to be") and the people/teams impacted Identify, analyze, and manage anticipated change resistance Develop communications strategy and plans and develop and support delivery of communication (intranet, surveys, etc.) to ensure stakeholders are kept informed of forthcoming changes Define the super user and end user training plans, and develop the training materials for technology and process changes Coach/mentor super users to become change champions Define and implement the process to measure training success effectiveness and suggest remediation activities Define the strategy to assess organizational readiness before technology system go-lives and lead organizational readiness assessments Work with the various project management and project teams to support training and communication efforts and integrate change management activities into the project plan Ensure Oracle training materials are kept current and maintained through the quarterly software update cycles. Maintain non-Oracle training materials as appropriate. Qualifications Minimum of 7 years of experience with leading OCM for large-scale ERP/SCM transformation programs enabled by technology Demonstrated expertise in all aspects of Organizational Change Management Experience with leading methods for project management, process improvement, and organizational change management Strong foundation in training efforts and experience in leading training for similar initiatives Ability to be a self-starter, team player, and effective leader in a fast-paced environment Able to handle complex assignments with minimum supervision Excellent written and verbal communication skills Change Management Certifications like PROSCI is preferred Proven problem-solving capabilities Comfortable working in a team environment and interacting with senior stakeholders Strong analytic and decision-making abilities Experience working with offshore teams
Fanatics is building a leading global digital sports platform. The company ignites the passions of global sports fans and maximizes the presence and reach for hundreds of sports partners globally by offering innovative products and services across Fanatics Commerce, Fanatics Collectibles, and Fanatics Betting & Gaming, allowing sports fans to buy, collect, and bet. Through the Fanatics platform, sports fans can buy licensed fan gear, jerseys, lifestyle and streetwear products, headwear, and hardgoods; collect physical and digital trading cards, sports memorabilia, and other digital assets; and bet as the company builds its Sportsbook and iGaming platform. Fanatics has an established database of over 100 million global sports fans, a global partner network with over 900 sports properties, including major national and international professional sports leagues, teams, players associations, athletes, celebrities, colleges, and college conferences, and over 2,000 retail locations, including its Lids retail business stores. As a market leader with more than 18,000 employees, and hundreds of partners, suppliers, and vendors worldwide, we take responsibility for driving toward more ethical and sustainable practices. We are committed to building an inclusive Fanatics community, reflecting, and representing society at every level of the business, including our employees, vendors, partners, and fans. Fanatics is also dedicated to making a positive impact in the communities where we all live, work, and play through strategic philanthropic initiatives. The Senior Manager, Organizational Change Management (OCM) will implement the change management strategy, communication, and training development under a continuous improvement approach for large scale program across various disciplines such as Finance, Human Resources, and Operations. This position will lead the organizational change management activities, including identifying change impacts and outlining impacted stakeholders. This role will assess training needs, define training curriculums, and ensure materials are refreshed/created for use in end user training. This is a critical role within Fanatics Holding Incorporated (FHI) to help ensure changes are understood and adopted by the Fanatics end users. This individual must possess strong collaboration skills so as to partner with various business constituents to develop necessary change management materials. Requirements Demonstrate expertise in Organizational Change Management methodologies, principles, practices, and processes Implement Fanatics organizational change management strategy to lead the team through people, process, and technology changes Develop the change management plan, conduct stakeholder change impact assessments, and training needs analysis Participate in process design discussions to identify change impacts (from current state "as is" to future state "to be") and the people/teams impacted Identify, analyze, and manage anticipated change resistance Develop communications strategy and plans and develop and support delivery of communication (intranet, surveys, etc.) to ensure stakeholders are kept informed of forthcoming changes Define the super user and end user training plans, and develop the training materials for technology and process changes Coach/mentor super users to become change champions Define and implement the process to measure training success effectiveness and suggest remediation activities Define the strategy to assess organizational readiness before technology system go-lives and lead organizational readiness assessments Work with the various project management and project teams to support training and communication efforts and integrate change management activities into the project plan Ensure Oracle training materials are kept current and maintained through the quarterly software update cycles. Maintain non-Oracle training materials as appropriate. Qualifications Minimum of 7 years of experience with leading OCM for large-scale ERP/SCM transformation programs enabled by technology Demonstrated expertise in all aspects of Organizational Change Management Experience with leading methods for project management, process improvement, and organizational change management Strong foundation in training efforts and experience in leading training for similar initiatives Ability to be a self-starter, team player, and effective leader in a fast-paced environment Able to handle complex assignments with minimum supervision Excellent written and verbal communication skills Change Management Certifications like PROSCI is preferred Proven problem-solving capabilities Comfortable working in a team environment and interacting with senior stakeholders Strong analytic and decision-making abilities Experience working with offshore teams