TransUnion
Special Handling Rep I, Consumer Operations Support
The Special Handling Rep 1 manages the various touch points
email, voice and written correspondence through which consumers, certain business-to-business customers and partners interact with the company. This is a remote position for candidates in Costa Rica, which may require occasional in-person attendance at work-related events at the discretion of management. What You'll Bring: Answers and responds to incoming calls, emails or faxes received from consumers and customers. Agents provide prompt resolution to escalated inquiries including the following: consumer disputes, fraud resolution and identity theft for (minors/adults). Previous experiences in call center environment, at least 6 months. Excellent English and Spanish verbal, written and interpersonal communication skills Excellent listening skills and the ability to deal with irate customers regularly Ability to work remotely, independently, and have a strong sense of duty. Demonstrate attention to detail in all work completed Proactively works to improve knowledge and adherence to company processes and procedures Adapts well to change and can adjust priorities as needed Displays effective time management skills This is a remote position for candidates in Costa Rica, which may require occasional in-person attendance at work-related events at the discretion of management. Impact You'll Make: Answer and respond to outbound and incoming calls, emails or faxes received from consumers and customers. Provide prompt resolution to escalated inquiries including the following: consumer disputes, fraud resolution and identity theft for (minors/adults) Complete work referred from offshore vendor and ensures that all TU and FCRA guidelines, procedures and policies have been followed, as well as tracking levels of accuracy Analyze consumer contact data to determine error trends in our current practices and provide feedback to your team lead based on early recognition of potential training issues Work on special projects as assigned. Perform other related duties as assigned This is a remote position which may require occasional in-person attendance at work-related events at the discretion of management.
The Special Handling Rep 1 manages the various touch points
email, voice and written correspondence through which consumers, certain business-to-business customers and partners interact with the company. This is a remote position for candidates in Costa Rica, which may require occasional in-person attendance at work-related events at the discretion of management. What You'll Bring: Answers and responds to incoming calls, emails or faxes received from consumers and customers. Agents provide prompt resolution to escalated inquiries including the following: consumer disputes, fraud resolution and identity theft for (minors/adults). Previous experiences in call center environment, at least 6 months. Excellent English and Spanish verbal, written and interpersonal communication skills Excellent listening skills and the ability to deal with irate customers regularly Ability to work remotely, independently, and have a strong sense of duty. Demonstrate attention to detail in all work completed Proactively works to improve knowledge and adherence to company processes and procedures Adapts well to change and can adjust priorities as needed Displays effective time management skills This is a remote position for candidates in Costa Rica, which may require occasional in-person attendance at work-related events at the discretion of management. Impact You'll Make: Answer and respond to outbound and incoming calls, emails or faxes received from consumers and customers. Provide prompt resolution to escalated inquiries including the following: consumer disputes, fraud resolution and identity theft for (minors/adults) Complete work referred from offshore vendor and ensures that all TU and FCRA guidelines, procedures and policies have been followed, as well as tracking levels of accuracy Analyze consumer contact data to determine error trends in our current practices and provide feedback to your team lead based on early recognition of potential training issues Work on special projects as assigned. Perform other related duties as assigned This is a remote position which may require occasional in-person attendance at work-related events at the discretion of management.