NY Staffing
Customer Service Representative
We are looking for a dedicated Customer Service Representative to join our team in White Plains, New York. This is a contract-to-permanent position offering the opportunity to support our department by managing customer interactions, tracking deliveries, and collaborating with drivers. Responsibilities: Serve as the primary point of contact for tracking deliveries and coordinating with drivers. Manage customer inquiries through inbound and outbound calls, ensuring timely and accurate responses. Process orders, issue credits, and create special orders as needed. Maintain and update customer information within the internal system. Escalate issues to the appropriate teams when necessary to ensure resolution. Collaborate with drivers and other team members to support dispatching tasks. Conduct administrative tasks related to customer service operations. Participate in on-site training sessions to learn system navigation and role responsibilities. Requirements: Previous experience in a call center environment or handling back-to-back customer calls. Strong communication skills with the ability to speak clearly and effectively. Familiarity with order entry and customer service practices. Ability to handle inbound and outbound calls efficiently and professionally. Proficiency in navigating internal systems and managing customer data. Administrative experience in a customer-facing role is preferred. Excellent problem-solving skills and attention to detail.
We are looking for a dedicated Customer Service Representative to join our team in White Plains, New York. This is a contract-to-permanent position offering the opportunity to support our department by managing customer interactions, tracking deliveries, and collaborating with drivers. Responsibilities: Serve as the primary point of contact for tracking deliveries and coordinating with drivers. Manage customer inquiries through inbound and outbound calls, ensuring timely and accurate responses. Process orders, issue credits, and create special orders as needed. Maintain and update customer information within the internal system. Escalate issues to the appropriate teams when necessary to ensure resolution. Collaborate with drivers and other team members to support dispatching tasks. Conduct administrative tasks related to customer service operations. Participate in on-site training sessions to learn system navigation and role responsibilities. Requirements: Previous experience in a call center environment or handling back-to-back customer calls. Strong communication skills with the ability to speak clearly and effectively. Familiarity with order entry and customer service practices. Ability to handle inbound and outbound calls efficiently and professionally. Proficiency in navigating internal systems and managing customer data. Administrative experience in a customer-facing role is preferred. Excellent problem-solving skills and attention to detail.