City of Chula Vista, CA
Information Technology Technician (Hourly)
City of Chula Vista, CA, Chula Vista, California, United States, 91911
Salary:
$33.42 - $40.62 Hourly Location :
Chula Vista, CA Job Type:
Hourly, Part-Time Job Number:
25301808H Department:
Police - Support Operations Division:
Police Technology Opening Date:
08/11/2025 Closing Date:
8/25/2025 5:00 PM Pacific
Description and Essential Functions
The current Information Technology Technician (Hourly) vacancy is in the Police Department, Police Technology Division.
This recruitment is for a part-time, non-benefited position limited to 919 hours of employment in a fiscal year (July 1 through June 30) with an average of less than 30 service hours per work week.
Unclassified hourly employees are paid on an hourly or per diem basis and shall not be eligible for benefits nor be subject to Civil Service Rules. Although hourly employees are at-will, they are still subject to all other City policies and procedures. To perform a wide range of technical work supporting City-wide information technology systems; to maintain, troubleshoot and repair computer systems, hardware, software and computer peripherals; and to perform related work.
ESSENTIAL FUNCTIONS Functions may include, but are not limited to, the following: perform a wide variety of duties in the installation, testing, configuration and troubleshooting of hardware and software applications and equipment on networked systems; provide support in the installation and set-up of computers, servers and networks by installing cabling and wiring for systems and peripheral equipment; install and troubleshoot networked components; provide telephone, in-person and online support to end-users; provide updates, status and completion information to manager or end-users, via voice mail, e-mail or in-person communication; provide technical assistance to system users for computer and networked systems equipment including hardware, software and peripheral equipment; respond to requests for assistance on desktop and computer related problems including hardware, software and peripheral printers and related equipment; determine severity of problem and resolve or refer to appropriate staff member or vendor; perform repair on computer systems and peripheral equipment including printers, modems, scanners and related devices; coordinate major equipment repairs, arrange for vendor to perform on-site repairs as needed; perform network administration duties such as monitoring, adding and deleting applications, users and devices; modifying user profiles, re-setting passwords and file maintenance; monitor storage utilization; document all network changes and revisions; monitor computer systems, networks and applications for response time, problem prevention, performance and resource utilization; assist users in optimizing their desktop environment; conduct training sessions with desktop users; provide information on system and application functions; restore or recover files or corrupted data; monitor systems for errors or abnormal situations; respond to error messages; resolve issue or refer to appropriate staff member; conduct system and database backups as necessary; files backup tapes; participate in the inventory of hardware and software; research and recommend the purchase of software applications, computer related equipment and peripherals; stay abreast of new information technology trends and innovations; read appropriate literature and attend training as necessary; provide technical support for records management, spreadsheet, database and word processing applications; build and maintain positive working relationships with co-workers, other City employees and the public using principles of good customer service; perform other duties related to this position as assigned.
Minimum Qualifications Any combination of education and/or experience and training that would likely provide the required knowledge and abilities is qualifying. A typical way to obtain the knowledge and abilities would be: two years of experience in the installation, use and maintenance of computer hardware, software and related peripheral equipment in a multi-server networked environment AND training equivalent to an Associate of Science degree in information science, computer science or a closely related field.
Pre-Employment Background Investigation Successful candidates must undergo a thorough background investigation. There are certain types of conduct which are automatic grounds for disqualification. Please click to review the "Pre-Employment Disqualifying Criteria" which identify some of the common areas of the background investigation process that may cause delay or prevent you from competing in the selection process.
Knowledge, Skills and Abilities / Physical Demands and Working Conditions Knowledge, Skills and Abilities
Knowledge of: computer software and hardware operations and equipment (peripherals) for Intel/Microsoft based PC's; principles and practices of computer hardware and software de-bugging and other troubleshooting procedures; local area network concepts, Wi-Fi, wiring, hubs, routers, and network operating systems; principles, techniques, and current developments in information technology; Internet security and data privacy principles; principles and practices of network administration and data communications; mobile device operating systems such as Android, iOS and WindowsMobile. Ability to: operate a variety of computer hardware and software platforms including, but not limited to, desktops, laptops, Mobile Data Computers (MDCs), printers, print servers, mobile devices (tablets, smartphones, etc.), Microsoft Windows, Microsoft Office Suite/Office365, Android and iOS mobile operating systems; install computer hardware and software; diagnose technical problems and determine appropriate action; apply knowledge of generic software applications, local area network connection, maintenance and troubleshooting principles and practices; read and interpret complex technical documents, reports and instructions; write typical business documents; follow oral and written instructions; train others; prioritize and organize work; and write specifications and reports as needed; communicate clearly and concisely, both orally and in writing; establish and maintain effective working relationships with those contacted in the course of work; work with various cultural and ethnic groups in a tactful and effective manner; maintain confidentiality of administrative passwords, or other confidential information that is presented in the course of performing job duties.
Physical Demands and Working Conditions On an intermittent basis, sit at desk for periods of time, walk and stand. Intermittently twist and reach office equipment; bend, squat, kneel, lay down and twist while connecting wiring and picking up equipment; use telephone and keyboard; lift or carry up to 50 pounds. See in the normal vision range with or without correction to read typical business documents and computer screens; hear in the normal range with or without correction. Primary work is performed indoors in a carpeted and air-conditioned office environment with adequate lighting and moderate noise level. Frequent movement is required from office to office and there is exposure to the external environment when going to outlying offices and meetings. Work is frequently disrupted by the need to respond to in-person and telephone inquiries. Employees are required to be available for rotating on-call assignments and may be required to work during irregular work hours such as early mornings, evenings and weekends to respond to after-hours and/or immediate computer support. Employees must have immediate access to broadband internet connection to provide remote support services from their home.
Additional Information
Recruitment No. 25301708H To be considered, applicants must submit a City Application and Supplemental Questionnaire by 5:00 p.m. on the closing date listed. Candidates whose applications indicate education and experience most directly related to the position will be invited to participate in the selection process. All notices will be sent via e-mail. Unless otherwise noted, a passing score must be achieved at each step of the selection process in order to have your name placed on the eligibility list for hiring consideration. The examination materials for this recruitment are validated, copyrighted and/or inappropriate for review.
The eligibility list established as a result of this recruitment will be for a duration of six (6) months, unless otherwise extended. RETIREMENT Part-time/temporary employees participate in the Public Agency Retirement System (PARS). This is in lieu of PERS or Social Security (although employees do contribute to Medicare). The City and the Employee each contribute 3.75% of the employee's salary to the PARS.
SICK LEAVE Part-time/temporary employees shall accrue sick leave pursuant to the Health Workplace, Health Family Act of 2014 (AB 1522). 01
The supplemental questionnaire is used to further evaluate your experience and education to determine your eligibility for this position. Please answer each question accurately and thoroughly. To be considered for this position, the experience you indicate in your responses to the supplemental questions must also be described, in detail, on the
Work History/Experience
section of your Employment Application. Failure to complete the "Work History/Experience" section of the employment application will result in your application not being considered. Please do not refer your response to your resume. A resume will
not
be considered in determining your qualifications.
I have read and acknowledge the instructions stated above. 02
Education Which of the following best describes your
highest
level of education completed?
Master's degree Bachelor's degree Associate's degree Some college but no degree High School / GED 03
Which of the following best describes your major field of study?
Computer Science Information Technology Management Information Systems Software Engineering Other
04
If you responded "other" to Question 3, please describe your major field of study below: 05
Experience The questions below represent areas in information technology that will be performed by the Information Technology Technician. The responses you provide to these questions will be used in combination with your application to determine whether you meet the qualification requirements. Failure to provide detailed and complete information may result in your application being rejected.
I have read and acknowledge the statements and instructions stated above. 06
Which of the following best describes your experience in the installation, use and maintenance of computer hardware, software and related peripheral equipment in a multi-server networked environment?
Four or more years of experience At least two years but less than four years of experience Less than two years of experience No experience
07
Describe your experience in the installation, use and maintenance of computer hardware, software and related peripheral equipment in a multi-sever networked environment. Your response must include and FOLLOW the format below. Treat each change in position or employer separately. Provide the following for EACH change in position or employer. A. The name of employer; B. Your official job title; C. Length of experience (Number of years/months); D. Number of users or clients served; E. Brief description of duties that support this experience. NOTE: Responses that are incomplete, do not address all of the items above, "See Resume" response, or responses in a narrative format will result in your application being rejected for lack of information. If you do not have experience, please indicate "no experience" below.
08
Select all the boxes that best describe your experience providing technical support of information technology systems:
Configuration and troubleshooting of hardware and software applications Installation and testing of hardware and software applications Network administration duties Research and recommend the purchase of software applications, computer related equipment and peripherals Software product demonstrations or presentations None of the above
09
Specific experience in a public law enforcement agency This position is allocated to the Police Department. As such, the questions that follow aim to assess your knowledge of and experience with information technologies as they apply to public law enforcement. Do you have experience performing IT functions in a public law enforcement agency?
Yes No 10
If yes, please specify the public law enforcement agency for which you have experience with. 11
Which of the following law enforcement related computer security policies do you have direct experience with? (Mark all that apply).
California Law Enforcement Telecommunications System (CLETS) Department of Justice Criminal Justice Information Systems (CJIS) Federal Risk and Authorization Management program (FedRAMP) No experience in law enforcement related security policies
12
Which of the following law enforcement software/hardware platforms do you have experience with? (Mark all that apply.)
Computer Aided Dispatch (CAD) Field Reporting/Report Management Systems Jail Management Systems Records Management Systems No experience in law enforcement software/hardware platforms
13
Working Conditions The Information Technology Technician (Hourly) is an unclassified/hourly position with no benefits. Are you willing to accept a part-time position with no employment benefits?
Yes No 14
Successful candidates must undergo a thorough background investigation. There are certain types of conduct which are automatic grounds for disqualification. Please refer to the list of "Pre-Employment Disqualifying Criteria" linked to the Job Announcement to help you identify some of the common areas of the background investigation process that may cause delay or prevent you from competing in the selection process.
I acknowledge that successful candidates must undergo a thorough background investigation.
15
APPLICANT'S ACKNOWLEDGMENT - NOTIFICATION VIA ELECTRONIC MAIL (E-MAIL) The City of Chula Vista's Human Resources Department uses electronic mail (e-mail) to notify applicants of important information relating to the status and processing of your application. We do so as part of our ongoing efforts to increase operational efficiency, promote the conservation of green resources, and minimize delays and costs. Therefore, as an applicant, you are hereby advised of the following:
1. Ensure that the email address and contact information you provide is current, secure, and readily accessible to you. Do not share email addresses. Spam or other filters should be adjusted to accept our emails.
We will not be responsible in any way if you do not receive our emails , i.e., for the non-delivery of email or if you fail to check your email-box on a timely basis, etc.
2. Read any notices we send carefully and in a timely manner. Follow further instructions, if any. We recommend that you print and keep a hard copy of our notices for your records.
I acknowledge that I have read, understand, and agree to the above.
Required Question
$33.42 - $40.62 Hourly Location :
Chula Vista, CA Job Type:
Hourly, Part-Time Job Number:
25301808H Department:
Police - Support Operations Division:
Police Technology Opening Date:
08/11/2025 Closing Date:
8/25/2025 5:00 PM Pacific
Description and Essential Functions
The current Information Technology Technician (Hourly) vacancy is in the Police Department, Police Technology Division.
This recruitment is for a part-time, non-benefited position limited to 919 hours of employment in a fiscal year (July 1 through June 30) with an average of less than 30 service hours per work week.
Unclassified hourly employees are paid on an hourly or per diem basis and shall not be eligible for benefits nor be subject to Civil Service Rules. Although hourly employees are at-will, they are still subject to all other City policies and procedures. To perform a wide range of technical work supporting City-wide information technology systems; to maintain, troubleshoot and repair computer systems, hardware, software and computer peripherals; and to perform related work.
ESSENTIAL FUNCTIONS Functions may include, but are not limited to, the following: perform a wide variety of duties in the installation, testing, configuration and troubleshooting of hardware and software applications and equipment on networked systems; provide support in the installation and set-up of computers, servers and networks by installing cabling and wiring for systems and peripheral equipment; install and troubleshoot networked components; provide telephone, in-person and online support to end-users; provide updates, status and completion information to manager or end-users, via voice mail, e-mail or in-person communication; provide technical assistance to system users for computer and networked systems equipment including hardware, software and peripheral equipment; respond to requests for assistance on desktop and computer related problems including hardware, software and peripheral printers and related equipment; determine severity of problem and resolve or refer to appropriate staff member or vendor; perform repair on computer systems and peripheral equipment including printers, modems, scanners and related devices; coordinate major equipment repairs, arrange for vendor to perform on-site repairs as needed; perform network administration duties such as monitoring, adding and deleting applications, users and devices; modifying user profiles, re-setting passwords and file maintenance; monitor storage utilization; document all network changes and revisions; monitor computer systems, networks and applications for response time, problem prevention, performance and resource utilization; assist users in optimizing their desktop environment; conduct training sessions with desktop users; provide information on system and application functions; restore or recover files or corrupted data; monitor systems for errors or abnormal situations; respond to error messages; resolve issue or refer to appropriate staff member; conduct system and database backups as necessary; files backup tapes; participate in the inventory of hardware and software; research and recommend the purchase of software applications, computer related equipment and peripherals; stay abreast of new information technology trends and innovations; read appropriate literature and attend training as necessary; provide technical support for records management, spreadsheet, database and word processing applications; build and maintain positive working relationships with co-workers, other City employees and the public using principles of good customer service; perform other duties related to this position as assigned.
Minimum Qualifications Any combination of education and/or experience and training that would likely provide the required knowledge and abilities is qualifying. A typical way to obtain the knowledge and abilities would be: two years of experience in the installation, use and maintenance of computer hardware, software and related peripheral equipment in a multi-server networked environment AND training equivalent to an Associate of Science degree in information science, computer science or a closely related field.
Pre-Employment Background Investigation Successful candidates must undergo a thorough background investigation. There are certain types of conduct which are automatic grounds for disqualification. Please click to review the "Pre-Employment Disqualifying Criteria" which identify some of the common areas of the background investigation process that may cause delay or prevent you from competing in the selection process.
Knowledge, Skills and Abilities / Physical Demands and Working Conditions Knowledge, Skills and Abilities
Knowledge of: computer software and hardware operations and equipment (peripherals) for Intel/Microsoft based PC's; principles and practices of computer hardware and software de-bugging and other troubleshooting procedures; local area network concepts, Wi-Fi, wiring, hubs, routers, and network operating systems; principles, techniques, and current developments in information technology; Internet security and data privacy principles; principles and practices of network administration and data communications; mobile device operating systems such as Android, iOS and WindowsMobile. Ability to: operate a variety of computer hardware and software platforms including, but not limited to, desktops, laptops, Mobile Data Computers (MDCs), printers, print servers, mobile devices (tablets, smartphones, etc.), Microsoft Windows, Microsoft Office Suite/Office365, Android and iOS mobile operating systems; install computer hardware and software; diagnose technical problems and determine appropriate action; apply knowledge of generic software applications, local area network connection, maintenance and troubleshooting principles and practices; read and interpret complex technical documents, reports and instructions; write typical business documents; follow oral and written instructions; train others; prioritize and organize work; and write specifications and reports as needed; communicate clearly and concisely, both orally and in writing; establish and maintain effective working relationships with those contacted in the course of work; work with various cultural and ethnic groups in a tactful and effective manner; maintain confidentiality of administrative passwords, or other confidential information that is presented in the course of performing job duties.
Physical Demands and Working Conditions On an intermittent basis, sit at desk for periods of time, walk and stand. Intermittently twist and reach office equipment; bend, squat, kneel, lay down and twist while connecting wiring and picking up equipment; use telephone and keyboard; lift or carry up to 50 pounds. See in the normal vision range with or without correction to read typical business documents and computer screens; hear in the normal range with or without correction. Primary work is performed indoors in a carpeted and air-conditioned office environment with adequate lighting and moderate noise level. Frequent movement is required from office to office and there is exposure to the external environment when going to outlying offices and meetings. Work is frequently disrupted by the need to respond to in-person and telephone inquiries. Employees are required to be available for rotating on-call assignments and may be required to work during irregular work hours such as early mornings, evenings and weekends to respond to after-hours and/or immediate computer support. Employees must have immediate access to broadband internet connection to provide remote support services from their home.
Additional Information
Recruitment No. 25301708H To be considered, applicants must submit a City Application and Supplemental Questionnaire by 5:00 p.m. on the closing date listed. Candidates whose applications indicate education and experience most directly related to the position will be invited to participate in the selection process. All notices will be sent via e-mail. Unless otherwise noted, a passing score must be achieved at each step of the selection process in order to have your name placed on the eligibility list for hiring consideration. The examination materials for this recruitment are validated, copyrighted and/or inappropriate for review.
The eligibility list established as a result of this recruitment will be for a duration of six (6) months, unless otherwise extended. RETIREMENT Part-time/temporary employees participate in the Public Agency Retirement System (PARS). This is in lieu of PERS or Social Security (although employees do contribute to Medicare). The City and the Employee each contribute 3.75% of the employee's salary to the PARS.
SICK LEAVE Part-time/temporary employees shall accrue sick leave pursuant to the Health Workplace, Health Family Act of 2014 (AB 1522). 01
The supplemental questionnaire is used to further evaluate your experience and education to determine your eligibility for this position. Please answer each question accurately and thoroughly. To be considered for this position, the experience you indicate in your responses to the supplemental questions must also be described, in detail, on the
Work History/Experience
section of your Employment Application. Failure to complete the "Work History/Experience" section of the employment application will result in your application not being considered. Please do not refer your response to your resume. A resume will
not
be considered in determining your qualifications.
I have read and acknowledge the instructions stated above. 02
Education Which of the following best describes your
highest
level of education completed?
Master's degree Bachelor's degree Associate's degree Some college but no degree High School / GED 03
Which of the following best describes your major field of study?
Computer Science Information Technology Management Information Systems Software Engineering Other
04
If you responded "other" to Question 3, please describe your major field of study below: 05
Experience The questions below represent areas in information technology that will be performed by the Information Technology Technician. The responses you provide to these questions will be used in combination with your application to determine whether you meet the qualification requirements. Failure to provide detailed and complete information may result in your application being rejected.
I have read and acknowledge the statements and instructions stated above. 06
Which of the following best describes your experience in the installation, use and maintenance of computer hardware, software and related peripheral equipment in a multi-server networked environment?
Four or more years of experience At least two years but less than four years of experience Less than two years of experience No experience
07
Describe your experience in the installation, use and maintenance of computer hardware, software and related peripheral equipment in a multi-sever networked environment. Your response must include and FOLLOW the format below. Treat each change in position or employer separately. Provide the following for EACH change in position or employer. A. The name of employer; B. Your official job title; C. Length of experience (Number of years/months); D. Number of users or clients served; E. Brief description of duties that support this experience. NOTE: Responses that are incomplete, do not address all of the items above, "See Resume" response, or responses in a narrative format will result in your application being rejected for lack of information. If you do not have experience, please indicate "no experience" below.
08
Select all the boxes that best describe your experience providing technical support of information technology systems:
Configuration and troubleshooting of hardware and software applications Installation and testing of hardware and software applications Network administration duties Research and recommend the purchase of software applications, computer related equipment and peripherals Software product demonstrations or presentations None of the above
09
Specific experience in a public law enforcement agency This position is allocated to the Police Department. As such, the questions that follow aim to assess your knowledge of and experience with information technologies as they apply to public law enforcement. Do you have experience performing IT functions in a public law enforcement agency?
Yes No 10
If yes, please specify the public law enforcement agency for which you have experience with. 11
Which of the following law enforcement related computer security policies do you have direct experience with? (Mark all that apply).
California Law Enforcement Telecommunications System (CLETS) Department of Justice Criminal Justice Information Systems (CJIS) Federal Risk and Authorization Management program (FedRAMP) No experience in law enforcement related security policies
12
Which of the following law enforcement software/hardware platforms do you have experience with? (Mark all that apply.)
Computer Aided Dispatch (CAD) Field Reporting/Report Management Systems Jail Management Systems Records Management Systems No experience in law enforcement software/hardware platforms
13
Working Conditions The Information Technology Technician (Hourly) is an unclassified/hourly position with no benefits. Are you willing to accept a part-time position with no employment benefits?
Yes No 14
Successful candidates must undergo a thorough background investigation. There are certain types of conduct which are automatic grounds for disqualification. Please refer to the list of "Pre-Employment Disqualifying Criteria" linked to the Job Announcement to help you identify some of the common areas of the background investigation process that may cause delay or prevent you from competing in the selection process.
I acknowledge that successful candidates must undergo a thorough background investigation.
15
APPLICANT'S ACKNOWLEDGMENT - NOTIFICATION VIA ELECTRONIC MAIL (E-MAIL) The City of Chula Vista's Human Resources Department uses electronic mail (e-mail) to notify applicants of important information relating to the status and processing of your application. We do so as part of our ongoing efforts to increase operational efficiency, promote the conservation of green resources, and minimize delays and costs. Therefore, as an applicant, you are hereby advised of the following:
1. Ensure that the email address and contact information you provide is current, secure, and readily accessible to you. Do not share email addresses. Spam or other filters should be adjusted to accept our emails.
We will not be responsible in any way if you do not receive our emails , i.e., for the non-delivery of email or if you fail to check your email-box on a timely basis, etc.
2. Read any notices we send carefully and in a timely manner. Follow further instructions, if any. We recommend that you print and keep a hard copy of our notices for your records.
I acknowledge that I have read, understand, and agree to the above.
Required Question