Abacus Group
Join to apply for the
System Administrator
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Abacus Group 3 days ago Be among the first 25 applicants Join to apply for the
System Administrator
role at
Abacus Group Get AI-powered advice on this job and more exclusive features. As a System Administrator, you will play a crucial role in resolving technical issues for our Hedge Fund and Private Equity clients. As the first point of contact, you will respond to client issues, collaborate internally and externally to resolve issues, and provide exceptional white-glove service. While this is a client facing support position, it entails a broader and deeper technical skill set and stronger customer service skills than comparable positions within other organizations. Responsibilities: Provide white-glove technical support to our clients via phone, email, and remote login Support client workstations (e.g., video cards, drivers), printers, and peripheral equipment (e.g., USB devices). Proactively and consistently communicate with clients and colleagues Accurately and promptly record all time in our ticketing system Ensure all ticket notes and statuses are up to date Troubleshoot client issues and document all steps up through resolution Effectively multi-task to manage workload Collaborate on improvement of operational effectiveness Document, take ownership of, and escalate issues Meet individual and team KPI targets Maintain flexibility with respect to work schedule and responsibilities Skills: Ability to demonstrate empathy towards clients and colleagues. Prompt answering of emails, phone calls, and other communications. Assessment and prioritization of work in a fast-paced environment. Functioning at a high level under time constraints and pressure. Self-motivated, detail-oriented, and organized. Effective communication, interpersonal, organizational, and presentation skills, oral and written. Appropriate adaptation of communication for the audience (e.g., layperson vs. technical). Clear and concise identification, isolation, and escalation of hardware, software, network, and systems issues. Highly developed and process-oriented problem-solving skills. Knowledge of interconnectivity of O365 Services (e.g., Teams, SharePoint, OneDrive, Outlook). Continued proactive development of O365. Management of a multi-tenant environment. In-depth understanding of Microsoft Support Processes (e.g., opening tickets, troubleshooting). Management of Active Directory accounts, groups, and permissions. Duo Security and other MFA applications. Microsoft Exchange Administration. Management of Azure Active Directory. Management of O365 Admin Portal. Citrix XenApp Publishing/Managing Citrix applications Management of Citrix Director and Citrix Studio Management of MDM technologies (e.g., Intune). Analysis and resolution of disk space remediation, host down, and ISP alerts from monitoring tools (e.g., Nagios). Virtual server administration (e.g., VMware vSphere): Resource (e.g., RAM, virtual drives, and CPU) management GPO management Troubleshooting of server performance issues Troubleshooting of DNS, DHCP, and TCP/IP issues. Print queue installation, configuration, and management. Qualifications: High school diploma or equivalent required. 5+ years of experience in a related field. A degree or some college a plus. Technical licenses or training a plus. The Benefits of Working for Abacus Exposure to a diverse array of technologies. Internal opportunities for career advancement. Part of a team of experienced technicians that aim to deliver exceptional service Competitive compensation. Robust benefits package: medical, dental, vision, disability, life insurance, 401k, and PTO. Opportunities to further technical education through online courses. Positive, friendly, and supportive office environment. Workplace perks including healthy snacks and team-building events. Seniority level
Seniority level
Associate Employment type
Employment type
Full-time Job function
Job function
Information Technology and Customer Service Industries
IT Services and IT Consulting and Financial Services Referrals increase your chances of interviewing at Abacus Group by 2x Inferred from the description for this job
Medical insurance Vision insurance 401(k) Paid maternity leave Paid paternity leave Disability insurance Get notified about new System Administrator jobs in
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System Administrator
role at
Abacus Group 3 days ago Be among the first 25 applicants Join to apply for the
System Administrator
role at
Abacus Group Get AI-powered advice on this job and more exclusive features. As a System Administrator, you will play a crucial role in resolving technical issues for our Hedge Fund and Private Equity clients. As the first point of contact, you will respond to client issues, collaborate internally and externally to resolve issues, and provide exceptional white-glove service. While this is a client facing support position, it entails a broader and deeper technical skill set and stronger customer service skills than comparable positions within other organizations. Responsibilities: Provide white-glove technical support to our clients via phone, email, and remote login Support client workstations (e.g., video cards, drivers), printers, and peripheral equipment (e.g., USB devices). Proactively and consistently communicate with clients and colleagues Accurately and promptly record all time in our ticketing system Ensure all ticket notes and statuses are up to date Troubleshoot client issues and document all steps up through resolution Effectively multi-task to manage workload Collaborate on improvement of operational effectiveness Document, take ownership of, and escalate issues Meet individual and team KPI targets Maintain flexibility with respect to work schedule and responsibilities Skills: Ability to demonstrate empathy towards clients and colleagues. Prompt answering of emails, phone calls, and other communications. Assessment and prioritization of work in a fast-paced environment. Functioning at a high level under time constraints and pressure. Self-motivated, detail-oriented, and organized. Effective communication, interpersonal, organizational, and presentation skills, oral and written. Appropriate adaptation of communication for the audience (e.g., layperson vs. technical). Clear and concise identification, isolation, and escalation of hardware, software, network, and systems issues. Highly developed and process-oriented problem-solving skills. Knowledge of interconnectivity of O365 Services (e.g., Teams, SharePoint, OneDrive, Outlook). Continued proactive development of O365. Management of a multi-tenant environment. In-depth understanding of Microsoft Support Processes (e.g., opening tickets, troubleshooting). Management of Active Directory accounts, groups, and permissions. Duo Security and other MFA applications. Microsoft Exchange Administration. Management of Azure Active Directory. Management of O365 Admin Portal. Citrix XenApp Publishing/Managing Citrix applications Management of Citrix Director and Citrix Studio Management of MDM technologies (e.g., Intune). Analysis and resolution of disk space remediation, host down, and ISP alerts from monitoring tools (e.g., Nagios). Virtual server administration (e.g., VMware vSphere): Resource (e.g., RAM, virtual drives, and CPU) management GPO management Troubleshooting of server performance issues Troubleshooting of DNS, DHCP, and TCP/IP issues. Print queue installation, configuration, and management. Qualifications: High school diploma or equivalent required. 5+ years of experience in a related field. A degree or some college a plus. Technical licenses or training a plus. The Benefits of Working for Abacus Exposure to a diverse array of technologies. Internal opportunities for career advancement. Part of a team of experienced technicians that aim to deliver exceptional service Competitive compensation. Robust benefits package: medical, dental, vision, disability, life insurance, 401k, and PTO. Opportunities to further technical education through online courses. Positive, friendly, and supportive office environment. Workplace perks including healthy snacks and team-building events. Seniority level
Seniority level
Associate Employment type
Employment type
Full-time Job function
Job function
Information Technology and Customer Service Industries
IT Services and IT Consulting and Financial Services Referrals increase your chances of interviewing at Abacus Group by 2x Inferred from the description for this job
Medical insurance Vision insurance 401(k) Paid maternity leave Paid paternity leave Disability insurance Get notified about new System Administrator jobs in
Charlotte, NC . Kannapolis, NC $69,581.00-$84,000.00 3 weeks ago Charlotte, NC $76,931.80-$101,540.00 1 week ago Charlotte, NC $76,931.80-$101,540.00 1 week ago Charlotte, NC $101,920.00-$131,040.00 5 days ago Charlotte, NC $131,040.00-$189,280.00 5 days ago Discovery IT System Administrator (Top Secret Clearance Required)
Charlotte, NC $124,895.40-$169,500.90 2 days ago Senior Discovery IT System Administrator (Top Secret Clearance Required)
Charlotte, NC $160,579.80-$231,948.60 1 month ago Charlotte, NC $83,113.00-$114,281.00 3 weeks ago Concord, NC $73,100.00-$125,400.00 1 month ago Learning Management System Administrator
Charlotte, NC $91,349.44-$123,974.24 6 days ago Senior Relativity Senior Systems Administrator
Charlotte, NC $117,449.28-$169,648.96 6 days ago Charlotte, NC $92,100.00-$160,000.00 2 weeks ago Were unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr