Norm Reeves
Genesis Service Manager
Location: Irvine, CA (On Site) | Type: Full Time | Compensation: $150,000 - $200,000 Norm Reeves Automotive Group is a nationally-recognized group of privately-owned retail automotive dealerships located in Southern California, Texas, and Florida. With a history dating back to 1963, our group has established a reputation for innovation, integrity, and customer-centric services. We are expanding rapidly and are looking for talented individuals that are eager to grow their careers while the company continues to expand! We are seeking a Service Manager to develop and implement service processes and procedures to improve efficiency, streamline operations, and enhance customer experience by leading and mentoring a team of service advisors, technicians, and support staff. Responsibilities: Monitor service department performance metrics, such as service revenue, labor productivity, and customer satisfaction, and implement strategies to optimize performance and profitability. Lead, coach, and mentor a team of service advisors, technicians, and support staff to deliver outstanding customer service and achieve departmental goals. Ensure the efficient and effective operation of the service department, including scheduling, workflow management, and resource allocation. Develop and implement service processes and procedures to improve efficiency, streamline operations, and enhance the customer experience. Maintain a safe and clean working environment in compliance with safety regulations and company policies. Handle customer inquiries, complaints, and escalations in a professional and timely manner, striving to resolve issues to the customer's satisfaction. Collaborate with other departments, such as sales and parts, to maximize customer retention and revenue opportunities. Stay informed about industry trends, technical developments, and Genesis product updates to ensure the service department remains current and competitive. Requirements: Must have experience as a Service Manager in a dealership environment. Strong leadership and managerial skills, with the ability to motivate and inspire a team to achieve performance targets. Excellent communication and interpersonal skills, with a customer-focused mindset. Knowledge of automotive service processes, procedures, and diagnostic techniques. Proficiency in computer systems and software applications related to service management. Detail-oriented with strong organizational and problem-solving abilities. Ability to work in a fast-paced, dynamic environment and adapt to changing priorities. Valid driver's license and a clean driving record.
Location: Irvine, CA (On Site) | Type: Full Time | Compensation: $150,000 - $200,000 Norm Reeves Automotive Group is a nationally-recognized group of privately-owned retail automotive dealerships located in Southern California, Texas, and Florida. With a history dating back to 1963, our group has established a reputation for innovation, integrity, and customer-centric services. We are expanding rapidly and are looking for talented individuals that are eager to grow their careers while the company continues to expand! We are seeking a Service Manager to develop and implement service processes and procedures to improve efficiency, streamline operations, and enhance customer experience by leading and mentoring a team of service advisors, technicians, and support staff. Responsibilities: Monitor service department performance metrics, such as service revenue, labor productivity, and customer satisfaction, and implement strategies to optimize performance and profitability. Lead, coach, and mentor a team of service advisors, technicians, and support staff to deliver outstanding customer service and achieve departmental goals. Ensure the efficient and effective operation of the service department, including scheduling, workflow management, and resource allocation. Develop and implement service processes and procedures to improve efficiency, streamline operations, and enhance the customer experience. Maintain a safe and clean working environment in compliance with safety regulations and company policies. Handle customer inquiries, complaints, and escalations in a professional and timely manner, striving to resolve issues to the customer's satisfaction. Collaborate with other departments, such as sales and parts, to maximize customer retention and revenue opportunities. Stay informed about industry trends, technical developments, and Genesis product updates to ensure the service department remains current and competitive. Requirements: Must have experience as a Service Manager in a dealership environment. Strong leadership and managerial skills, with the ability to motivate and inspire a team to achieve performance targets. Excellent communication and interpersonal skills, with a customer-focused mindset. Knowledge of automotive service processes, procedures, and diagnostic techniques. Proficiency in computer systems and software applications related to service management. Detail-oriented with strong organizational and problem-solving abilities. Ability to work in a fast-paced, dynamic environment and adapt to changing priorities. Valid driver's license and a clean driving record.