Shepherd Center
Peer Liaison
Family Support
This position requires lived experience as a family member or primary caregiver of someone with a spinal cord injury, brain injury, or similar life-altering medical condition. Applications that do not meet this essential requirement will not be considered. The Peer Liaison
Family Support provides support, guidance, and connection to families navigating catastrophic injury or illness by drawing from firsthand personal experience. Through one-on-one interactions and group engagements, the Peer Liaison offers emotional relatability, hope, and practical insight during a family's rehabilitation journey. The Peer Liaison works alongside an interdisciplinary care team, modeling successful adjustment, community reintegration, and active engagement in recovery. This is a non-clinical role rooted in peer-based support and empathy. Responsibilities
Provides direct peer support to families and caregivers based on shared lived experience. Participates in patient education, therapy demonstrations, and interdisciplinary planning. Helps identify potential peer volunteers from the patient/family population. Documents family interactions and progress in accordance with Shepherd standards. Supports onboarding of new peer volunteers. Encourages families' participation in classes, therapy, and community integration efforts. Collaborates on social media and public-facing education efforts. Participates in community outings and presentations as needed. Practices excellent confidentiality, professionalism, and compassionate communication. Promotes the value of therapy strategies through relatable peer interaction. Required Qualifications
Minimum 1 year of lived experience as a family member or primary caregiver of a person with spinal cord injury, brain injury, or other catastrophic medical condition. Excellent emotional intelligence, communication, and listening skills. Self-motivated, reliable, organized, and able to manage sensitive conversations. Understanding of the value of peer support in healthcare settings. Physical ability to travel across hospital campus and attend outings. Preferred Qualifications
High school diploma or equivalent. Experience with Microsoft Office and/or electronic records systems. Prior experience in peer support, caregiving, advocacy, or education. Working Conditions
Indoor hospital setting with occasional community travel. Regular in-person interactions with patients, families, and care teams. May involve boarding hospital transport vehicles and light physical activity.
Family Support
This position requires lived experience as a family member or primary caregiver of someone with a spinal cord injury, brain injury, or similar life-altering medical condition. Applications that do not meet this essential requirement will not be considered. The Peer Liaison
Family Support provides support, guidance, and connection to families navigating catastrophic injury or illness by drawing from firsthand personal experience. Through one-on-one interactions and group engagements, the Peer Liaison offers emotional relatability, hope, and practical insight during a family's rehabilitation journey. The Peer Liaison works alongside an interdisciplinary care team, modeling successful adjustment, community reintegration, and active engagement in recovery. This is a non-clinical role rooted in peer-based support and empathy. Responsibilities
Provides direct peer support to families and caregivers based on shared lived experience. Participates in patient education, therapy demonstrations, and interdisciplinary planning. Helps identify potential peer volunteers from the patient/family population. Documents family interactions and progress in accordance with Shepherd standards. Supports onboarding of new peer volunteers. Encourages families' participation in classes, therapy, and community integration efforts. Collaborates on social media and public-facing education efforts. Participates in community outings and presentations as needed. Practices excellent confidentiality, professionalism, and compassionate communication. Promotes the value of therapy strategies through relatable peer interaction. Required Qualifications
Minimum 1 year of lived experience as a family member or primary caregiver of a person with spinal cord injury, brain injury, or other catastrophic medical condition. Excellent emotional intelligence, communication, and listening skills. Self-motivated, reliable, organized, and able to manage sensitive conversations. Understanding of the value of peer support in healthcare settings. Physical ability to travel across hospital campus and attend outings. Preferred Qualifications
High school diploma or equivalent. Experience with Microsoft Office and/or electronic records systems. Prior experience in peer support, caregiving, advocacy, or education. Working Conditions
Indoor hospital setting with occasional community travel. Regular in-person interactions with patients, families, and care teams. May involve boarding hospital transport vehicles and light physical activity.