Harvest Market
COUNTY MARKET CUSTOMER SERVICE MANAGER
Harvest Market, Springfield, Illinois, United States, 62701
Customer Service Manager
The Customer Service Manager duties include but are not limited to providing genuine customer service, supervising and managing the front-end team, direct and coordinate effective training, enforce front end policies and procedures (including safe and cash accountability), labor control and working in a safe manner. Essential Duties And Responsibilities
Delivers superior guest service and ensure absolute customer satisfaction Lead and motivate front end staff to ensure they are giving the best customer service possible Learns and uses the GUEST program Greet Customers. Be sincere Use a smile. Project a friendly manner Engage the customer in casual conversation Show respect toward customer's purchases Thank them Maintains cleanliness on the front end including check lanes, service desk, carts and cart vestibule area Understands all aspects of the cashier position including produce identification Responsible for company assets including safe funds, bank deposits, and cash accountability Monitors front end transactions to ensure proper handling of product Is accountable for services handled at the service desk Answers incoming calls using proper phone etiquette Works closely with all departments, communicates customer feedback Develops and implements weekly schedule for the front end using weekly store projections Monitors front end coverage and makes adjustments for customer volume Enforces company audit policy Interviews and hires Trains and coaches frontend team as needed Recommends Associates for advancement or special recognition Controls and monitors cashier and bookkeeping over/shorts Is attentive to Bottom of the Cart Works towards achieving company items per minute standards Review labor and bookkeeping reports and take appropriate action Review refund logs for proper authorization and balancing Ensures compliance with Government Regulations regarding link card, WIC, weights and measures, Health Department regulations and purchase of tobacco, liquor and lottery products Control store expenses through proper ordering of front end supplies, merchandising, care and maintenance of front end equipment. Ensures compliance to Western Union Anti-Money Laundering act by monitoring and reporting suspicious activity Follows all store and department policies and procedures Follows safety policies and procedures; is a safety role model Other duties as assigned by supervisor Key Attributes
Customer service skills Genuine Leadership skills Honesty/Integrity Money handling skills High Energy Level Ability to multi-task Supervisory Responsibilities
Directly supervises a varied number of Associates in the Front End. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training Associates; planning, assigning, and directing work; appraising performance; rewarding and disciplining Associates; addressing complaints and resolving problems. Education And/Or Experience
High school diploma or general education degree (GED); One to three months related experience and/or training; Or equivalent combination of education and experience. Language Skills
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Write routine reports, business correspondence and procedural manuals. Speak effectively before groups of customers or Associates of organization. Mathematical Skills
Basic math concepts (addition, subtraction, division, multiplication), percentages and sales per associate hour Certifications, Licenses, Registrations
There are no required certifications, licenses, or registrations. Recommended Equipment
Slip resistant shoes with closed toe and heel Ladder Stepladder Uniform per store policy Physical Demands
Regularly (Over 2/3 of the time) Stand Walk Use hands to finger, handle, or feel Reach with hands and arms Stoop Kneel Crouch Communicate with associates and customers Lift and/or move up to 15 pounds Frequently (Between 1/3 to 2/3 of the time) Overhead lifting Climb Balance Lift and/or move up to 25 pounds Occasionally (Less than 1/3 of the time) Sit Crawl Smell Lift and/or move up to 50 pounds Vision Close Distance Peripheral Depth perception Ability to adjust focus Ability to distinguish colors Work Environment
Occasionally Risk of electrical shock Outdoor weather conditions from exterior doors Chemicals while cleaning Noise Level Moderate Pay Range
$18 up to $29/hour (IL Locations Only) Benefits
Medical, Dental, and Vision Insurance Flexible Spending Accounts (Medical and Dependent Care) Life Insurance Voluntary Benefits Paid Time Off Retirement Plans Employee Assistance Program **Niemann Foods Management retains the discretion to add to or change the position requirements at any time. **Position requirements may vary by store location
The Customer Service Manager duties include but are not limited to providing genuine customer service, supervising and managing the front-end team, direct and coordinate effective training, enforce front end policies and procedures (including safe and cash accountability), labor control and working in a safe manner. Essential Duties And Responsibilities
Delivers superior guest service and ensure absolute customer satisfaction Lead and motivate front end staff to ensure they are giving the best customer service possible Learns and uses the GUEST program Greet Customers. Be sincere Use a smile. Project a friendly manner Engage the customer in casual conversation Show respect toward customer's purchases Thank them Maintains cleanliness on the front end including check lanes, service desk, carts and cart vestibule area Understands all aspects of the cashier position including produce identification Responsible for company assets including safe funds, bank deposits, and cash accountability Monitors front end transactions to ensure proper handling of product Is accountable for services handled at the service desk Answers incoming calls using proper phone etiquette Works closely with all departments, communicates customer feedback Develops and implements weekly schedule for the front end using weekly store projections Monitors front end coverage and makes adjustments for customer volume Enforces company audit policy Interviews and hires Trains and coaches frontend team as needed Recommends Associates for advancement or special recognition Controls and monitors cashier and bookkeeping over/shorts Is attentive to Bottom of the Cart Works towards achieving company items per minute standards Review labor and bookkeeping reports and take appropriate action Review refund logs for proper authorization and balancing Ensures compliance with Government Regulations regarding link card, WIC, weights and measures, Health Department regulations and purchase of tobacco, liquor and lottery products Control store expenses through proper ordering of front end supplies, merchandising, care and maintenance of front end equipment. Ensures compliance to Western Union Anti-Money Laundering act by monitoring and reporting suspicious activity Follows all store and department policies and procedures Follows safety policies and procedures; is a safety role model Other duties as assigned by supervisor Key Attributes
Customer service skills Genuine Leadership skills Honesty/Integrity Money handling skills High Energy Level Ability to multi-task Supervisory Responsibilities
Directly supervises a varied number of Associates in the Front End. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training Associates; planning, assigning, and directing work; appraising performance; rewarding and disciplining Associates; addressing complaints and resolving problems. Education And/Or Experience
High school diploma or general education degree (GED); One to three months related experience and/or training; Or equivalent combination of education and experience. Language Skills
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Write routine reports, business correspondence and procedural manuals. Speak effectively before groups of customers or Associates of organization. Mathematical Skills
Basic math concepts (addition, subtraction, division, multiplication), percentages and sales per associate hour Certifications, Licenses, Registrations
There are no required certifications, licenses, or registrations. Recommended Equipment
Slip resistant shoes with closed toe and heel Ladder Stepladder Uniform per store policy Physical Demands
Regularly (Over 2/3 of the time) Stand Walk Use hands to finger, handle, or feel Reach with hands and arms Stoop Kneel Crouch Communicate with associates and customers Lift and/or move up to 15 pounds Frequently (Between 1/3 to 2/3 of the time) Overhead lifting Climb Balance Lift and/or move up to 25 pounds Occasionally (Less than 1/3 of the time) Sit Crawl Smell Lift and/or move up to 50 pounds Vision Close Distance Peripheral Depth perception Ability to adjust focus Ability to distinguish colors Work Environment
Occasionally Risk of electrical shock Outdoor weather conditions from exterior doors Chemicals while cleaning Noise Level Moderate Pay Range
$18 up to $29/hour (IL Locations Only) Benefits
Medical, Dental, and Vision Insurance Flexible Spending Accounts (Medical and Dependent Care) Life Insurance Voluntary Benefits Paid Time Off Retirement Plans Employee Assistance Program **Niemann Foods Management retains the discretion to add to or change the position requirements at any time. **Position requirements may vary by store location