Sorenson Communications
Employee Relations Manager - Hybrid
Sorenson Communications, Salt Lake City, Utah, United States, 84101
Employee Relations Manager - Hybrid
Job Category: Human Resources Requisition Number: EMPLO009491 Full-Time Hybrid Salary Range: $66,700 USD to $111,100 USD Salt Lake City, UT 84123, USA Description
Hybrid Position Job Summary The Employee Relations Manager is responsible for investigating the appropriate application and interpretation of company policies and acts as the escalation point for employees to resolve issues. This role ensures appropriate and timely subpoena adherence, conducts investigations, and produces effective resolutions to employee issues. Essential Duties and Responsibilities Provides guidance to managers and employees on issues related to EEO, ADA, performance, discipline, and termination guidelines Determines the appropriate application and interpretation of company policies for employee relations issues Completes timely investigations and resolutions to issues raised by employees Provides input and direction to managers across the business regarding organizational and individual alignment with employee expectations, organizational goals, FCC compliance, state, local, and federal regulatory requirements, and employment & leave laws Assists in the development and implementation of personnel policies and procedures Provides ongoing training and development for new and existing managers in alignment with HR Generalists and business leaders Assists in the development of EEOC and Affirmative Action Programs Ensures all client sites maintain compliance with federal and state regulations concerning employment Participates in the development, monitoring, and implementation of corporate policies across business lines in the U.S., Canada, and Puerto Rico Performs other related duties as required and assigned Supervisory Responsibility This position manages employees and is responsible for the performance management and hiring of the employees. Travel Requirements Less than 25% Education Minimum: 4 Year/Bachelor's Degree Preferred: HR certifications preferred but not required Experience Minimum Years of Experience: 3 years human resources experience preferred Demonstrated history of using experience and judgment to solve employee relations challenges Knowledge, Skills, and Abilities Fluency in American Sign Language (ASL) preferred Working knowledge of federal and state employment laws to include FMLA, ADA, and Title VII Be able to demonstrate the ability to multitask and problem solve Must possess strong communication and interpersonal skills Must demonstrate ability to effectively resolve issues/challenges Microsoft Office Suite proficient Working Conditions and Physical Requirements Able to sit/stand for a long period of time in an office environment Dexterity of hands and fingers to operate a computer keyboard, mouse, tools, and to handle other computer components Perform repetitive arm and hand movements throughout the work day Regular and predictable attendance required Ability to travel to meet business needs Positive attitude, team player, good interpersonal communication skills, and able to work across company departments This position has access to highly confidential, sensitive information relating to the employees, customers, and technologies of Sorenson Communications. It is essential that applicant possess the requisite integrity to maintain the information in strictest confidence. Disclaimer This position has access to highly confidential, sensitive information relating to the employees, customers, and technologies of Sorenson Communications. It is essential that applicant possess the requisite integrity to maintain the information in strictest confidence. Company Summary Our MissionHarnessing the power of language, we connect diverse people and enrich the human experience. Our VisionTo provide global language services that expand opportunities, nurture belonging, and empower the world to connect beyond words. As one of the world's leading language services providers, Sorenson combines patented technology with human-centric solutions. We strive to increase accessibility and inclusion through communication solutions for all: call captioning and video relay services, over-video and in-person sign language and spoken language interpreting, translation, real-time captioning, and post-production language services. Sorenson's impact vision and plan extends to enhancing generational wealth and inclusive workplaces for our employees and the communities we serve. We achieve great things together working "The Sorenson Way" with our employee values: Customer First, Can-Do Attitude, Collective Action, Growth Mindset, Ownership, and Connect Direct.
Job Category: Human Resources Requisition Number: EMPLO009491 Full-Time Hybrid Salary Range: $66,700 USD to $111,100 USD Salt Lake City, UT 84123, USA Description
Hybrid Position Job Summary The Employee Relations Manager is responsible for investigating the appropriate application and interpretation of company policies and acts as the escalation point for employees to resolve issues. This role ensures appropriate and timely subpoena adherence, conducts investigations, and produces effective resolutions to employee issues. Essential Duties and Responsibilities Provides guidance to managers and employees on issues related to EEO, ADA, performance, discipline, and termination guidelines Determines the appropriate application and interpretation of company policies for employee relations issues Completes timely investigations and resolutions to issues raised by employees Provides input and direction to managers across the business regarding organizational and individual alignment with employee expectations, organizational goals, FCC compliance, state, local, and federal regulatory requirements, and employment & leave laws Assists in the development and implementation of personnel policies and procedures Provides ongoing training and development for new and existing managers in alignment with HR Generalists and business leaders Assists in the development of EEOC and Affirmative Action Programs Ensures all client sites maintain compliance with federal and state regulations concerning employment Participates in the development, monitoring, and implementation of corporate policies across business lines in the U.S., Canada, and Puerto Rico Performs other related duties as required and assigned Supervisory Responsibility This position manages employees and is responsible for the performance management and hiring of the employees. Travel Requirements Less than 25% Education Minimum: 4 Year/Bachelor's Degree Preferred: HR certifications preferred but not required Experience Minimum Years of Experience: 3 years human resources experience preferred Demonstrated history of using experience and judgment to solve employee relations challenges Knowledge, Skills, and Abilities Fluency in American Sign Language (ASL) preferred Working knowledge of federal and state employment laws to include FMLA, ADA, and Title VII Be able to demonstrate the ability to multitask and problem solve Must possess strong communication and interpersonal skills Must demonstrate ability to effectively resolve issues/challenges Microsoft Office Suite proficient Working Conditions and Physical Requirements Able to sit/stand for a long period of time in an office environment Dexterity of hands and fingers to operate a computer keyboard, mouse, tools, and to handle other computer components Perform repetitive arm and hand movements throughout the work day Regular and predictable attendance required Ability to travel to meet business needs Positive attitude, team player, good interpersonal communication skills, and able to work across company departments This position has access to highly confidential, sensitive information relating to the employees, customers, and technologies of Sorenson Communications. It is essential that applicant possess the requisite integrity to maintain the information in strictest confidence. Disclaimer This position has access to highly confidential, sensitive information relating to the employees, customers, and technologies of Sorenson Communications. It is essential that applicant possess the requisite integrity to maintain the information in strictest confidence. Company Summary Our MissionHarnessing the power of language, we connect diverse people and enrich the human experience. Our VisionTo provide global language services that expand opportunities, nurture belonging, and empower the world to connect beyond words. As one of the world's leading language services providers, Sorenson combines patented technology with human-centric solutions. We strive to increase accessibility and inclusion through communication solutions for all: call captioning and video relay services, over-video and in-person sign language and spoken language interpreting, translation, real-time captioning, and post-production language services. Sorenson's impact vision and plan extends to enhancing generational wealth and inclusive workplaces for our employees and the communities we serve. We achieve great things together working "The Sorenson Way" with our employee values: Customer First, Can-Do Attitude, Collective Action, Growth Mindset, Ownership, and Connect Direct.