UPMC
Patient Svcs Representative/Patient Svcs Representative II
UPMC, Mechanicsburg, Pennsylvania, United States, 17055
Join Our Team
UPMC is hiring a Full-Time Patient Service Representative or Patient Service Representative II to support the office in Mechanicsburg. We are seeking to recruit an individual with exceptional customer service abilities and a dedication to patient care for our team. Individuals with previous medical office experience will be given priority. Hours are Monday-Friday 8:30am-5:00pm or until all patients have been checked out. No holidays or weekends! Travel will be required 10% of the time. Manager will discuss further during the interview. Excellent benefits, a pleasant work environment, and friendly team are just a few of our perks. Apply today! Final candidate will be hired into the proper job title and pay based on experience. Pay range for this position is $18.49-$28.39. Responsibilities:
Provide a warm greeting for all patients. Guide patient through use of self-arrival technology or check-in patient at desk depending on patient preference. Collect copayments and any other applicable patient payments at the point of service. Confirm and/or update patient registration information at checkout and schedule follow-up appointments. Provides follow-up to unresolved patient questions or needs to ensure the appropriate continuity of care. Understands the principles of service recovery and is both empowered and responsible for taking appropriate action to recover from service that does not meet the expectation of the UPMC Experience. Promote MyUPMC patient portal and assist patients in registration when applicable. Confirm/verify insurance benefits with the appropriate carrier via online verification systems or telephone inquiries. Obtain signature of patient or family member for consent to treatment and financial responsibility following the Health Insurance Portability and Accountability Act (HIPAA) rules and regulations. Performs in accordance with system-wide competencies/behaviors. Performs other duties as assigned. Patient Service Representative
Completion of high school graduate or equivalent is required. Experience with personal computer-based applications, other various office equipment and proficient typing skills are preferred. Two years of experience in a medical/billing/fiscal or customer service function is preferred. Knowledge of medical terminology is preferred. Prior experience with Medipac, Epic, or other health records systems is preferred. Patient Service Representative II
High School graduate or equivalent. Medical Secretary, Customer Service Representative, Scheduler, or Medical Assistant with a minimum of two years experience in an ambulatory care office or outpatient care facility. Proficiency in use of computer, keyboarding, etc. with medical terminology knowledge required. Accuracy and attention to detail are extremely important. Must possess strong organizational and communication skills and be able to work independently in a fast paced environment. Preferred:
Experience with Electronic Medical Record (EMR), and registration/scheduling process and systems. Knowledge of Medicaid, Medicare and private insurances plans. Knowledge of insurance verification systems. Previous team leader or supervisory experience Licensure, Certifications, and Clearances:
Act 31 Child Abuse Reporting with renewal Act 33 with renewal Act 34 with renewal Act 73 FBI Clearance with renewal UPMC is an Equal Opportunity Employer/Disability/Veteran
UPMC is hiring a Full-Time Patient Service Representative or Patient Service Representative II to support the office in Mechanicsburg. We are seeking to recruit an individual with exceptional customer service abilities and a dedication to patient care for our team. Individuals with previous medical office experience will be given priority. Hours are Monday-Friday 8:30am-5:00pm or until all patients have been checked out. No holidays or weekends! Travel will be required 10% of the time. Manager will discuss further during the interview. Excellent benefits, a pleasant work environment, and friendly team are just a few of our perks. Apply today! Final candidate will be hired into the proper job title and pay based on experience. Pay range for this position is $18.49-$28.39. Responsibilities:
Provide a warm greeting for all patients. Guide patient through use of self-arrival technology or check-in patient at desk depending on patient preference. Collect copayments and any other applicable patient payments at the point of service. Confirm and/or update patient registration information at checkout and schedule follow-up appointments. Provides follow-up to unresolved patient questions or needs to ensure the appropriate continuity of care. Understands the principles of service recovery and is both empowered and responsible for taking appropriate action to recover from service that does not meet the expectation of the UPMC Experience. Promote MyUPMC patient portal and assist patients in registration when applicable. Confirm/verify insurance benefits with the appropriate carrier via online verification systems or telephone inquiries. Obtain signature of patient or family member for consent to treatment and financial responsibility following the Health Insurance Portability and Accountability Act (HIPAA) rules and regulations. Performs in accordance with system-wide competencies/behaviors. Performs other duties as assigned. Patient Service Representative
Completion of high school graduate or equivalent is required. Experience with personal computer-based applications, other various office equipment and proficient typing skills are preferred. Two years of experience in a medical/billing/fiscal or customer service function is preferred. Knowledge of medical terminology is preferred. Prior experience with Medipac, Epic, or other health records systems is preferred. Patient Service Representative II
High School graduate or equivalent. Medical Secretary, Customer Service Representative, Scheduler, or Medical Assistant with a minimum of two years experience in an ambulatory care office or outpatient care facility. Proficiency in use of computer, keyboarding, etc. with medical terminology knowledge required. Accuracy and attention to detail are extremely important. Must possess strong organizational and communication skills and be able to work independently in a fast paced environment. Preferred:
Experience with Electronic Medical Record (EMR), and registration/scheduling process and systems. Knowledge of Medicaid, Medicare and private insurances plans. Knowledge of insurance verification systems. Previous team leader or supervisory experience Licensure, Certifications, and Clearances:
Act 31 Child Abuse Reporting with renewal Act 33 with renewal Act 34 with renewal Act 73 FBI Clearance with renewal UPMC is an Equal Opportunity Employer/Disability/Veteran