Optum
Associate Patient Care Coordinator
The Associate Patient Care Coordinator is responsible to the Center Administrator and provides appointment scheduling, patient registration, cashiering, answers incoming calls and performs other related clerical functions. Work Hours: Monday-Friday, 8 AM-5 PM Location: Onsite - 2730 N McMullen Booth Rd Ste 201 Clearwater, FL 33761 Primary Responsibilities:
Consistently exhibits behavior and communication skills that demonstrate commitment to superior customer service, including quality and care and concern with every internal and external customer Represents the Company in a professional manner, following all Company policies and procedures Uses, protects and discloses patients protected health information (PHI) only in accordance with the Health Insurance Portability and Accountability Act (HIPAA) standards Responsible for accurately and professionally handling all front desk operations including answering phones, greeting patients, scheduling of all appointments, balancing daily collections, addressing routine inquiries and forwarding non-routine requests to appropriate personnel Receives incoming telephone calls in a prompt and courteous manner Performs clerical duties as directed Assists with the inventory and maintenance of business office supplies and the completion of business office reports Works daily reports, incomplete encounters, No Show reports and other designated administrative reports according to office procedures Performs other duties as assigned Must have consistent, punctual and reliable attendance Ability to travel may be required Required Qualifications:
High School Diploma/GED (or higher) 1+ years of customer service experience Preferred Qualifications:
Previous medical office experience Demonstrated clerical skills (typing, filing, telephone courtesy) Computer literate Knowledge of medical coding Knowledge of business office operations and basic bookkeeping principles Knowledge of HIPAA regulations Ability to display excellent telephone/switchboard etiquette Ability to multi-task in a high paced environment with good organizational skills Ability to follow written and oral instructions and to work with general guidance Bilingual (English/Spanish) Soft Skills:
Pleasant demeanor Enjoy interacting with elderly population Ability to interact and verbally communicate effectively with patients and all levels of personnel in a professional, courteous and effective manner with excellent customer service skills Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, youll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $16.00 to $27.69 per hour based on full-time employment. We comply with all minimum wage laws as applicable.
The Associate Patient Care Coordinator is responsible to the Center Administrator and provides appointment scheduling, patient registration, cashiering, answers incoming calls and performs other related clerical functions. Work Hours: Monday-Friday, 8 AM-5 PM Location: Onsite - 2730 N McMullen Booth Rd Ste 201 Clearwater, FL 33761 Primary Responsibilities:
Consistently exhibits behavior and communication skills that demonstrate commitment to superior customer service, including quality and care and concern with every internal and external customer Represents the Company in a professional manner, following all Company policies and procedures Uses, protects and discloses patients protected health information (PHI) only in accordance with the Health Insurance Portability and Accountability Act (HIPAA) standards Responsible for accurately and professionally handling all front desk operations including answering phones, greeting patients, scheduling of all appointments, balancing daily collections, addressing routine inquiries and forwarding non-routine requests to appropriate personnel Receives incoming telephone calls in a prompt and courteous manner Performs clerical duties as directed Assists with the inventory and maintenance of business office supplies and the completion of business office reports Works daily reports, incomplete encounters, No Show reports and other designated administrative reports according to office procedures Performs other duties as assigned Must have consistent, punctual and reliable attendance Ability to travel may be required Required Qualifications:
High School Diploma/GED (or higher) 1+ years of customer service experience Preferred Qualifications:
Previous medical office experience Demonstrated clerical skills (typing, filing, telephone courtesy) Computer literate Knowledge of medical coding Knowledge of business office operations and basic bookkeeping principles Knowledge of HIPAA regulations Ability to display excellent telephone/switchboard etiquette Ability to multi-task in a high paced environment with good organizational skills Ability to follow written and oral instructions and to work with general guidance Bilingual (English/Spanish) Soft Skills:
Pleasant demeanor Enjoy interacting with elderly population Ability to interact and verbally communicate effectively with patients and all levels of personnel in a professional, courteous and effective manner with excellent customer service skills Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, youll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $16.00 to $27.69 per hour based on full-time employment. We comply with all minimum wage laws as applicable.