NYC Staffing
Strategic Account Manager
We're looking for a bold and Strategic Account Manager to lead a high-impact partnership in the Consumer Goods space. As part of a broader account team responsible for one global strategic customer, this is a unique opportunity to drive innovation primarily across B2B commerce, marketing, and direct-to-consumer (D2C) channels. Embracing a challenger mindset, the successful Account Director manages, orchestrates, and leads virtual teams while closing opportunities that deliver transformative business outcomes. At Microsoft, our mission is to empower every person and every organization on the planet to achieve more. As employees, we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day, we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. If you thrive on complexity, lead with purpose, and believe in the power of digital ecosystems to create lasting value, this role is for you. Responsibilities
Customer Engagement Proactively cultivates relationships and uses Microsoft sales strategies with executive, business, and technical decision makers at high levels of the organization through consultative engagement to establish alignment and secure buy-in and execution. Connects the account to Microsoft business and technical executives. Establishes Rhythm of Business (RoB) with top sponsors to regularly highlight the value of Microsoft solutions and subsequent Return on Investment (ROI). Works with partners to foster trust and brand growth and loyalty through multiple levels of the organization. Assists partners in joint-selling by establishing joint desire to create new go-to markets by starting to build relationships in new areas. Leverages digital selling methods to grow network and create a pipeline, consume account-based marketing output, and reflect in the engagement strategy in the account plan. Account Management Develops and oversees the execution of an account plan utilizing common sales and delivery methodology for the Microsoft sales organization and works to ensure engagements yield high volume sales that are on track with goals, outcomes, and forecasts. Leads a diverse, high-performing team and coordinates with internal industry experts on account planning and execution. Coordinates with industry experts to identify new business opportunities and drive growth. Leads extended team and embraces partners to scale business by understanding partner goals and creating an interest in mutual business growth. Ensures achievement of revenue and consumption targets and drives integrated joint account governance through the account plan on regular frequency to achieve outcomes. Identifies stakeholders, needs, and priorities. Proposes initial Solutions/Sales Plays. Leverages sales acumen to set action items and approach to drive big bets and new business opportunities based on strategy and priorities. Sales Excellence Actively seeks feedback (both formal and informal) regarding ways to identify and understand the drivers of satisfaction and/or dissatisfaction. Helps in the creation of long-term strategies aimed at maintaining high levels of satisfaction. Orchestrates others to anticipate issues/risks, determine the root cause of problems, remove blockers, and establish recovery action plans to improve overall experience. Leverages key executive relationships to build trust. Proactively establishes agreement on success measures and manages execution to prevent need for recovery plans. Positions oneself as a thought leader and trusted advisor internally and externally to executive-level business decision makers by leveraging best-in-class sales and communication techniques to lead extended virtual teams and key stakeholders with deep industry experience to build relationships with decision makers. Documents and creates stakeholder map in the account plan of the key decision makers, influencers, and sentiment. Engages decision makers to clearly articulate Microsoft's value proposition aligned to business objectives. Translates features into business impact and outcomes that accelerate digital presence. Develops plans to offer more targeted solutions that satisfy key performance indicators (KPIs) and align the right partner solution for industry needs. Develops compelling, value-proposition presentations and specialized business plans that drive business outcomes. Demonstrates thought leadership and presents business plans to generate new non-qualified opportunities. Guides others on how to tailor industry-specific presentations. Presents outcome-based cross-solution strategies. Develops and implements plans for maximizing upselling/cross-selling non-qualified opportunities. Drives plans to highlight Microsoft's and partners' solutions to solving additional business and technology issues and aims to expand budget allocated to Microsoft. Leverages virtual teams to identify and act on new non-qualified opportunities while utilizing common sales and delivery methodology for the Microsoft sales organization. Industry Knowledge Proactively builds and maintains knowledge of Microsoft's product landscape, solutions, and strategy in the Consumer Goods industry, as well as of the business priorities and potential threats faced. Coordinates with internal industry experts to gather industry data and improve planning. Demonstrates understanding of the business strategy and the direction of the industry. Qualifications
Required Qualifications Bachelor's Degree AND 10+ years experience working in an industry (e.g., Financial Services, Retail, Manufacturing, Healthcare, Energy, Government, Education, Technology) and/or driving digital transformation OR Master's Degree AND 9+ years experience working in an industry (e.g., Financial Services, Retail, Manufacturing, Healthcare, Energy, Government, Education, Technology) and/or driving digital transformation OR 13+ years experience in working in an industry (e.g., Financial Services, Retail, Manufacturing, Healthcare, Energy, Government, Education, Technology) and/or driving digital transformation OR equivalent experience. 6+ years experience making recommendations to and/or collaborating with mid-to-senior level executives. 8+ years experience closing large, complex agreements/deals. 5+ years account management experience OR equivalent. Preferred Qualifications 3+ Years experience in Consumer Goods Industry 3+ Years experience with B2B or e-commerce Strategic Account Management The typical base pay range for this role across the U.S. is USD $133,000 - $222,700 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $170,300 - $239,800 per year. Certain roles may be eligible for benefits and other compensation. Microsoft will accept applications for the role until August 25, 2025. Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.
We're looking for a bold and Strategic Account Manager to lead a high-impact partnership in the Consumer Goods space. As part of a broader account team responsible for one global strategic customer, this is a unique opportunity to drive innovation primarily across B2B commerce, marketing, and direct-to-consumer (D2C) channels. Embracing a challenger mindset, the successful Account Director manages, orchestrates, and leads virtual teams while closing opportunities that deliver transformative business outcomes. At Microsoft, our mission is to empower every person and every organization on the planet to achieve more. As employees, we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day, we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. If you thrive on complexity, lead with purpose, and believe in the power of digital ecosystems to create lasting value, this role is for you. Responsibilities
Customer Engagement Proactively cultivates relationships and uses Microsoft sales strategies with executive, business, and technical decision makers at high levels of the organization through consultative engagement to establish alignment and secure buy-in and execution. Connects the account to Microsoft business and technical executives. Establishes Rhythm of Business (RoB) with top sponsors to regularly highlight the value of Microsoft solutions and subsequent Return on Investment (ROI). Works with partners to foster trust and brand growth and loyalty through multiple levels of the organization. Assists partners in joint-selling by establishing joint desire to create new go-to markets by starting to build relationships in new areas. Leverages digital selling methods to grow network and create a pipeline, consume account-based marketing output, and reflect in the engagement strategy in the account plan. Account Management Develops and oversees the execution of an account plan utilizing common sales and delivery methodology for the Microsoft sales organization and works to ensure engagements yield high volume sales that are on track with goals, outcomes, and forecasts. Leads a diverse, high-performing team and coordinates with internal industry experts on account planning and execution. Coordinates with industry experts to identify new business opportunities and drive growth. Leads extended team and embraces partners to scale business by understanding partner goals and creating an interest in mutual business growth. Ensures achievement of revenue and consumption targets and drives integrated joint account governance through the account plan on regular frequency to achieve outcomes. Identifies stakeholders, needs, and priorities. Proposes initial Solutions/Sales Plays. Leverages sales acumen to set action items and approach to drive big bets and new business opportunities based on strategy and priorities. Sales Excellence Actively seeks feedback (both formal and informal) regarding ways to identify and understand the drivers of satisfaction and/or dissatisfaction. Helps in the creation of long-term strategies aimed at maintaining high levels of satisfaction. Orchestrates others to anticipate issues/risks, determine the root cause of problems, remove blockers, and establish recovery action plans to improve overall experience. Leverages key executive relationships to build trust. Proactively establishes agreement on success measures and manages execution to prevent need for recovery plans. Positions oneself as a thought leader and trusted advisor internally and externally to executive-level business decision makers by leveraging best-in-class sales and communication techniques to lead extended virtual teams and key stakeholders with deep industry experience to build relationships with decision makers. Documents and creates stakeholder map in the account plan of the key decision makers, influencers, and sentiment. Engages decision makers to clearly articulate Microsoft's value proposition aligned to business objectives. Translates features into business impact and outcomes that accelerate digital presence. Develops plans to offer more targeted solutions that satisfy key performance indicators (KPIs) and align the right partner solution for industry needs. Develops compelling, value-proposition presentations and specialized business plans that drive business outcomes. Demonstrates thought leadership and presents business plans to generate new non-qualified opportunities. Guides others on how to tailor industry-specific presentations. Presents outcome-based cross-solution strategies. Develops and implements plans for maximizing upselling/cross-selling non-qualified opportunities. Drives plans to highlight Microsoft's and partners' solutions to solving additional business and technology issues and aims to expand budget allocated to Microsoft. Leverages virtual teams to identify and act on new non-qualified opportunities while utilizing common sales and delivery methodology for the Microsoft sales organization. Industry Knowledge Proactively builds and maintains knowledge of Microsoft's product landscape, solutions, and strategy in the Consumer Goods industry, as well as of the business priorities and potential threats faced. Coordinates with internal industry experts to gather industry data and improve planning. Demonstrates understanding of the business strategy and the direction of the industry. Qualifications
Required Qualifications Bachelor's Degree AND 10+ years experience working in an industry (e.g., Financial Services, Retail, Manufacturing, Healthcare, Energy, Government, Education, Technology) and/or driving digital transformation OR Master's Degree AND 9+ years experience working in an industry (e.g., Financial Services, Retail, Manufacturing, Healthcare, Energy, Government, Education, Technology) and/or driving digital transformation OR 13+ years experience in working in an industry (e.g., Financial Services, Retail, Manufacturing, Healthcare, Energy, Government, Education, Technology) and/or driving digital transformation OR equivalent experience. 6+ years experience making recommendations to and/or collaborating with mid-to-senior level executives. 8+ years experience closing large, complex agreements/deals. 5+ years account management experience OR equivalent. Preferred Qualifications 3+ Years experience in Consumer Goods Industry 3+ Years experience with B2B or e-commerce Strategic Account Management The typical base pay range for this role across the U.S. is USD $133,000 - $222,700 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $170,300 - $239,800 per year. Certain roles may be eligible for benefits and other compensation. Microsoft will accept applications for the role until August 25, 2025. Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.