State of Oregon
Oregon Health Authority Principal Ombuds (Consultant Advisor 1)
State of Oregon, Salem, Oregon, United States, 97304
Oregon Health Authority Principal Ombuds (Consultant Advisor 1)
This is a permanent position. Applications will be reviewed on a rolling basis at two and four weeks of posting August 22nd and September 5th. All applicants who meet the application posting deadline of September 21st will be fully considered and evaluated for the program. The Oregon Health Authority Principal Ombuds is enabled through Oregon Revised Statutes 414.712. The Oregon Health Authority is required to provide ombuds services for people who receive publicly funded health services. To do this, OHA's Ombuds Program advocates on behalf of OHP members for: Access to care, Quality of care, and Channeling member experiences into recommendations for systems, policy and program improvement. The OHA Principal Ombuds is responsible for ensuring agency implementation, through the Ombuds Program, of ORS 414.712. The OHA Principal Ombuds ensures all individuals receiving publicly funded medical benefits have access to Agency provided advocacy through the Ombuds program and acts enterprise wide to center the Oregon Health Authority's operational implementation, policy, legislative and initiatives in the voices, experiences and input of those receiving benefits. The OHA Principal Ombuds, as required by legislation for the OHA Ombuds Program reports to the Governor, the Oregon Health Policy Board and other Agency and statewide leadership at least quarterly about Ombuds services provided and advises leadership on centering equity and quality of and access to publicly funded health services within Medicaid funded programs. This position supports the OHA's mission, vision, and core values, particularly equity, in the execution of the agency's duties. This position utilizes cross agency collaboration and co-creation, empathy, strong interpersonal and cultural humility skills, conflict resolution, and analytical investigation to develop strategic OHA Ombuds advocacy priorities. This position leads with humility, kindness and collaborative approaches to bring about systems change to center responsive and co-created policies and programs for those served. This position executes all elements of the OHA Ombuds Program. This includes: Communication on behalf of the OHA Ombuds Program internally and externally. Ensuring excellence in culturally responsive and member centered OHP / Medicaid recipient customer service. Successful delivery of written quarterly, six-month and annual OHA Ombuds Reports. Reporting formally to the Oregon Health Policy Board, OHA Director, Governor's office, OHA and Oregon Department of Human Services Leadership and OHA Ombuds Advisory Council. Meeting regularly with agency directors and leadership to share experiences of those receiving publicly administered health benefits, inform beneficiary-centered policies and advocate for improvements. Providing agency leadership for person-centered responsiveness. Identifying, learning from and leading actions to support systems improvements based on the experiences of those receiving publicly administered health benefits. Incorporating innovation, advocacy and client experience into agency work to identify better and best practice for meeting the needs of the people we serve. Mentoring and developing person centered advocates within the agency. Mentoring Ombuds on case practices, complex case coordination, and advancement of Medicaid systems improvements; and Stewardship of Ombuds Program resources and exercising business acumen for Ombuds Program sustainability, integrity, and exceptional customer service. Minimum Qualifications: These qualifications must be visible in your application for consideration. Consultant Advisor 1 Seven years of executive-level policy development or foundational experience directly related to the position being recruited; OR An equivalent combination of education and experience Special Requirements: To be hired, you must have a criminal record that meets OHA criteria at the time of hire, and throughout employment. Desired Attributes: 1. Consumer centered Medicaid experience and deep understanding of Medicaid in Oregon or nationally. Medicaid knowledge and experience, particularly from a consumer Medicaid perspective required. Experience and/or knowledge of Coordinated Care Organizations in Oregon (CCOs) and/or Managed Care Organizations (MCO), particularly elevation of consumer (member) voice and experience within these models, Medicaid complaints and grievances, and/or professional or lived experience working, advocating and/or navigating Oregon's Medicaid system. 2. Client-Centered Advocacy and Equity Commitment Deep dedication to ensuring equitable access to high-quality, culturally responsive health services for all publicly funded medical benefit recipients, with a focus on eliminating health inequities and centering the voices of those served. 3. Collaborative and Cross-Agency Partnership Building Skilled at fostering collaboration and co-creation across agencies and with community partners to drive policy, legislative, and program improvements that reflect the needs and experiences of Medicaid beneficiaries. 4. Strategic Analytical and Investigative Skills Demonstrated ability to translate individual experience into systems improvement and advocacy, particularly within Medicaid and/or other health settings. 5. Effective Communication and Reporting Written and oral communication skills with ability to persuade and to communicate complex topics in understandable ways. 6. Previous Ombuds experience Previous Ombuds experience, particularly in an advocacy based, health based, and/or government based Ombuds Program preferred. 7. Program Evaluation and Microsoft Suite Must be proficient in Microsoft Suite tools. Application Guidance How to Apply: Submission Requirements - At the time of application, ensure the work history in your applicant profile is up to date and attach a current copy of your resume, and cover letter. Complete the online application Upload Resume Upload Cover Letter Applicants who fail to upload resume and cover letter will not be considered Resumes, cover letters and all other documents must all be uploaded at one time. Applicants who fail to upload resume and cover letter will not be considered. External Candidates: Visit the State of Oregon job opportunities webpage to submit your application. Be sure to follow all application submission requirements. Internal Candidates: Current State of Oregon employees must apply through their Workday login. Be sure to follow all application submission requirements. After You Apply: Before the job announcement closes, log in to your Workday account to check for pending tasks under "My Applications" and complete them. Remember to check your email (including your junk folder) and Workday inbox for updates on your application. We value our veterans! To ensure the security of your information, kindly follow the instructions for how to submit your Veteran documents for preference found here. Please do not attach your Veterans' preference documentation in the Resume/CV field of your application. Reminders: Your candidate profile and application materials are great opportunities to showcase your interest in the position and highlight your skills and experience. Submissions will be screened for consistency and communication skills, including attention to detail, spelling, and grammar. For more tips and guidance, check out What you need to know to get the job! This announcement is for 1 (one), Full-time, Permanent, Managerial Services, Oregon Health Authority Principal Ombuds (Classification: Consultant Advisor 1 position based in Salem, Oregon. This is a Hybrid Optional position. Please check SECTION 4. WORKING CONDITIONS, of the position description linked above to review more details regarding the details surrounding the working conditions. Please download and save a copy of this job announcement and linked position description, as it is not available after the application deadline. For questions about the announcement, or if you require an alternate format to apply, please contact the Senior Recruiter Scott Lee at: scott.h.lee@oha.oregon.gov 971-372-1972. Benefits of Joining Our Team We offer a workplace that balances productivity with enjoyment; promote an atmosphere of mutual respect, dedication, and enthusiasm. You will collaborate with a team of bright individuals to work with and learn from. If you're driven by the passion to do something meaningful that changes lives, the Oregon Health Authority is the place for you. We also offer a competitive benefits package including: Excellent medical, vision, and dental benefits package for the employee and qualified family members with a very low monthly out-of-pocket cost. Optional life insurance, short-term disability, long-term disability, deferred compensation savings program, and flexible spending accounts for health care and childcare expenses. Employee benefits include 11 paid holidays, 3 personal business days, 8 hours of monthly sick leave, and vacation accrual starting at 8 hours per month. Possible eligibility for the Public Service Loan Forgiveness Program. Membership in the Public Employees Retirement System (PERS)/ Oregon Public Service Retirement Plan (OPSRP). Training opportunities that will help grow your career with the State of Oregon. Additional
This is a permanent position. Applications will be reviewed on a rolling basis at two and four weeks of posting August 22nd and September 5th. All applicants who meet the application posting deadline of September 21st will be fully considered and evaluated for the program. The Oregon Health Authority Principal Ombuds is enabled through Oregon Revised Statutes 414.712. The Oregon Health Authority is required to provide ombuds services for people who receive publicly funded health services. To do this, OHA's Ombuds Program advocates on behalf of OHP members for: Access to care, Quality of care, and Channeling member experiences into recommendations for systems, policy and program improvement. The OHA Principal Ombuds is responsible for ensuring agency implementation, through the Ombuds Program, of ORS 414.712. The OHA Principal Ombuds ensures all individuals receiving publicly funded medical benefits have access to Agency provided advocacy through the Ombuds program and acts enterprise wide to center the Oregon Health Authority's operational implementation, policy, legislative and initiatives in the voices, experiences and input of those receiving benefits. The OHA Principal Ombuds, as required by legislation for the OHA Ombuds Program reports to the Governor, the Oregon Health Policy Board and other Agency and statewide leadership at least quarterly about Ombuds services provided and advises leadership on centering equity and quality of and access to publicly funded health services within Medicaid funded programs. This position supports the OHA's mission, vision, and core values, particularly equity, in the execution of the agency's duties. This position utilizes cross agency collaboration and co-creation, empathy, strong interpersonal and cultural humility skills, conflict resolution, and analytical investigation to develop strategic OHA Ombuds advocacy priorities. This position leads with humility, kindness and collaborative approaches to bring about systems change to center responsive and co-created policies and programs for those served. This position executes all elements of the OHA Ombuds Program. This includes: Communication on behalf of the OHA Ombuds Program internally and externally. Ensuring excellence in culturally responsive and member centered OHP / Medicaid recipient customer service. Successful delivery of written quarterly, six-month and annual OHA Ombuds Reports. Reporting formally to the Oregon Health Policy Board, OHA Director, Governor's office, OHA and Oregon Department of Human Services Leadership and OHA Ombuds Advisory Council. Meeting regularly with agency directors and leadership to share experiences of those receiving publicly administered health benefits, inform beneficiary-centered policies and advocate for improvements. Providing agency leadership for person-centered responsiveness. Identifying, learning from and leading actions to support systems improvements based on the experiences of those receiving publicly administered health benefits. Incorporating innovation, advocacy and client experience into agency work to identify better and best practice for meeting the needs of the people we serve. Mentoring and developing person centered advocates within the agency. Mentoring Ombuds on case practices, complex case coordination, and advancement of Medicaid systems improvements; and Stewardship of Ombuds Program resources and exercising business acumen for Ombuds Program sustainability, integrity, and exceptional customer service. Minimum Qualifications: These qualifications must be visible in your application for consideration. Consultant Advisor 1 Seven years of executive-level policy development or foundational experience directly related to the position being recruited; OR An equivalent combination of education and experience Special Requirements: To be hired, you must have a criminal record that meets OHA criteria at the time of hire, and throughout employment. Desired Attributes: 1. Consumer centered Medicaid experience and deep understanding of Medicaid in Oregon or nationally. Medicaid knowledge and experience, particularly from a consumer Medicaid perspective required. Experience and/or knowledge of Coordinated Care Organizations in Oregon (CCOs) and/or Managed Care Organizations (MCO), particularly elevation of consumer (member) voice and experience within these models, Medicaid complaints and grievances, and/or professional or lived experience working, advocating and/or navigating Oregon's Medicaid system. 2. Client-Centered Advocacy and Equity Commitment Deep dedication to ensuring equitable access to high-quality, culturally responsive health services for all publicly funded medical benefit recipients, with a focus on eliminating health inequities and centering the voices of those served. 3. Collaborative and Cross-Agency Partnership Building Skilled at fostering collaboration and co-creation across agencies and with community partners to drive policy, legislative, and program improvements that reflect the needs and experiences of Medicaid beneficiaries. 4. Strategic Analytical and Investigative Skills Demonstrated ability to translate individual experience into systems improvement and advocacy, particularly within Medicaid and/or other health settings. 5. Effective Communication and Reporting Written and oral communication skills with ability to persuade and to communicate complex topics in understandable ways. 6. Previous Ombuds experience Previous Ombuds experience, particularly in an advocacy based, health based, and/or government based Ombuds Program preferred. 7. Program Evaluation and Microsoft Suite Must be proficient in Microsoft Suite tools. Application Guidance How to Apply: Submission Requirements - At the time of application, ensure the work history in your applicant profile is up to date and attach a current copy of your resume, and cover letter. Complete the online application Upload Resume Upload Cover Letter Applicants who fail to upload resume and cover letter will not be considered Resumes, cover letters and all other documents must all be uploaded at one time. Applicants who fail to upload resume and cover letter will not be considered. External Candidates: Visit the State of Oregon job opportunities webpage to submit your application. Be sure to follow all application submission requirements. Internal Candidates: Current State of Oregon employees must apply through their Workday login. Be sure to follow all application submission requirements. After You Apply: Before the job announcement closes, log in to your Workday account to check for pending tasks under "My Applications" and complete them. Remember to check your email (including your junk folder) and Workday inbox for updates on your application. We value our veterans! To ensure the security of your information, kindly follow the instructions for how to submit your Veteran documents for preference found here. Please do not attach your Veterans' preference documentation in the Resume/CV field of your application. Reminders: Your candidate profile and application materials are great opportunities to showcase your interest in the position and highlight your skills and experience. Submissions will be screened for consistency and communication skills, including attention to detail, spelling, and grammar. For more tips and guidance, check out What you need to know to get the job! This announcement is for 1 (one), Full-time, Permanent, Managerial Services, Oregon Health Authority Principal Ombuds (Classification: Consultant Advisor 1 position based in Salem, Oregon. This is a Hybrid Optional position. Please check SECTION 4. WORKING CONDITIONS, of the position description linked above to review more details regarding the details surrounding the working conditions. Please download and save a copy of this job announcement and linked position description, as it is not available after the application deadline. For questions about the announcement, or if you require an alternate format to apply, please contact the Senior Recruiter Scott Lee at: scott.h.lee@oha.oregon.gov 971-372-1972. Benefits of Joining Our Team We offer a workplace that balances productivity with enjoyment; promote an atmosphere of mutual respect, dedication, and enthusiasm. You will collaborate with a team of bright individuals to work with and learn from. If you're driven by the passion to do something meaningful that changes lives, the Oregon Health Authority is the place for you. We also offer a competitive benefits package including: Excellent medical, vision, and dental benefits package for the employee and qualified family members with a very low monthly out-of-pocket cost. Optional life insurance, short-term disability, long-term disability, deferred compensation savings program, and flexible spending accounts for health care and childcare expenses. Employee benefits include 11 paid holidays, 3 personal business days, 8 hours of monthly sick leave, and vacation accrual starting at 8 hours per month. Possible eligibility for the Public Service Loan Forgiveness Program. Membership in the Public Employees Retirement System (PERS)/ Oregon Public Service Retirement Plan (OPSRP). Training opportunities that will help grow your career with the State of Oregon. Additional