Persona
About Persona
Persona
is the configurable identity platform built for businesses in a digital-first world. Verifying individuals and organizations is harder
but more important
than ever, with AI enabling fraudsters to launch sophisticated accounts at scale and regulations evolving rapidly.
Weve built Persona to support practically every use case and industry
thats why were able to serve a wide range of leading companies. For example, Coursera uses Persona to ensure the right person is earning each degree. Meanwhile, OpenAI relies on Persona to keep bad actors out, protecting one of the worlds most powerful AI platforms from large-scale abuse in a time when AI is reshaping the way we work and live.
We believe that making the internet safer and more human requires
a team that reflects the diverse, global nature of the people we aim to serve
. Were growing rapidly and looking for exceptional people to join us.
About the Role Are you a software engineer ready to step out from behind the code and make a direct impact by building lasting relationships with customers? As a Technical Solutions Associate, youll have the opportunity to leverage your technical background to address complex business and technical challenges. In this role, youll develop both business and customer-facing acumen while working directly with team members to deliver impactful solutions. Beyond providing day-to-day support, youll work closely with product and engineering teams, acting as a vital bridge between technical and customer-facing functions. If youre excited about using your technical skills to drive business growth and make a direct impact, this position is perfect for you.
Best fit for
Someone with 1-3 years of experience in a technical role (e.g., Software Engineer, Forward Deployed Engineer, etc) looking to build lasting relationships with customers
Someone curious to learn the ins and outs of a highly technical product
Someone looking to level up their career alongside some of the brightest minds in the industry
What youll gain at Persona
Technical challenges:
Youll learn how to own the end-to-end delivery of complex solutions, such as design, implementation, quality assurance, and deployment for our customers ranging from startups to Fortune 10 companies.
Dynamic business exposure:
You will be exposed to various facets of our growing business. You will collaborate with teams across the organization, including Product, Engineering, and Sales, gaining a broad understanding of how different functions work together.
Business growth partnerships:
You will partner with members of our Post-Sales & Sales teams to help solve problems and drive business results. Youll understand how to prioritize features and solutions that will help us win new business from startups to Fortune 10 companies.
Impactful contributions:
You will become an expert in Personas platform products and future offerings, and directly inform Personas product roadmap and go-to-market strategy. You'll serve as their technical advisor, helping craft solutions to their business needs by leveraging our platforms capabilities and industry best practices.
Mentorship and growth:
You will receive 1:1 mentorship directly from a member of our post-sales/sales team, allowing you to learn from seasoned professionals and develop the skills needed for a successful career in the tech industry.
Professional development:
Youll build relationships with Personas executives, who are former Square, Dropbox, and Coursera alumni. Persona offers an environment heavily focused on learning and development, with opportunities for career advancement across teams.
What youll bring to Persona
Experience:
You have 13 years of experience in a technical role (e.g., Software Engineer, Forward Deployed Engineer)
Curiosity:
You have a passion for learning and embracing new challenges
Strong interpersonal skills:
You have a genuine desire to provide exceptional customer experiences and contribute to a customers success
Empathy:
You can understand and manage the needs of others, and build an environment where others feel understood
Outstanding verbal and written communication skills:
You can effectively convey complex concepts to different audiences
A growth mindset:
You have a demonstrated love for learning and adaptability to ambiguity. You are eager to give and receive constructive and positive feedback, fostering a collaborative and supportive environment
Willingness to travel:
You are open to traveling up to 15% of the time for customer engagements
Location and Travel This is a full-time position based in our HQ in downtown San Francisco. Our in-office days are Tuesday - Thursday, with the option to work from home on Monday and Friday. Many associates are expected to transition into full-time positions after completing placement. This position may also include up to 15% travel
Benefits and perks Persona offers a wide range of thoughtful and inclusive benefits for this role, including medical, dental, and vision, 3% 401(k) contribution, unlimited PTO, quarterly mental health days, family planning benefits, professional development stipends, wellness benefits, unlimited paid time off, among others. While we believe competitive compensation and benefits are a critical aspect of you deciding to join us, we do hope you consider why our core values and culture are right for you. If youd like to better understand what its like working at Persona, feel free to check out our reviews on
Glassdoor
.
Diversity, equity, inclusion and belonging At Persona, we strive to put diversity and inclusion at the forefront of everything we do, reflecting our core values. Our DEIB Employee Resource Group seeks to build a diverse and inclusive team that fosters an environment where each Personerd feels empowered to bring their unique differences to work and achieve their full innovative potential. Our hope is that by fostering such an environment, we strengthen our business and relationships by putting people first.
We strive to promote a culture that celebrates diversity and inclusiveness regardless of, but not limited to, race, gender, sexual orientation, family status, religion, ethnicity, national origin, physical disability, veteran status, or age.
is the configurable identity platform built for businesses in a digital-first world. Verifying individuals and organizations is harder
but more important
than ever, with AI enabling fraudsters to launch sophisticated accounts at scale and regulations evolving rapidly.
Weve built Persona to support practically every use case and industry
thats why were able to serve a wide range of leading companies. For example, Coursera uses Persona to ensure the right person is earning each degree. Meanwhile, OpenAI relies on Persona to keep bad actors out, protecting one of the worlds most powerful AI platforms from large-scale abuse in a time when AI is reshaping the way we work and live.
We believe that making the internet safer and more human requires
a team that reflects the diverse, global nature of the people we aim to serve
. Were growing rapidly and looking for exceptional people to join us.
About the Role Are you a software engineer ready to step out from behind the code and make a direct impact by building lasting relationships with customers? As a Technical Solutions Associate, youll have the opportunity to leverage your technical background to address complex business and technical challenges. In this role, youll develop both business and customer-facing acumen while working directly with team members to deliver impactful solutions. Beyond providing day-to-day support, youll work closely with product and engineering teams, acting as a vital bridge between technical and customer-facing functions. If youre excited about using your technical skills to drive business growth and make a direct impact, this position is perfect for you.
Best fit for
Someone with 1-3 years of experience in a technical role (e.g., Software Engineer, Forward Deployed Engineer, etc) looking to build lasting relationships with customers
Someone curious to learn the ins and outs of a highly technical product
Someone looking to level up their career alongside some of the brightest minds in the industry
What youll gain at Persona
Technical challenges:
Youll learn how to own the end-to-end delivery of complex solutions, such as design, implementation, quality assurance, and deployment for our customers ranging from startups to Fortune 10 companies.
Dynamic business exposure:
You will be exposed to various facets of our growing business. You will collaborate with teams across the organization, including Product, Engineering, and Sales, gaining a broad understanding of how different functions work together.
Business growth partnerships:
You will partner with members of our Post-Sales & Sales teams to help solve problems and drive business results. Youll understand how to prioritize features and solutions that will help us win new business from startups to Fortune 10 companies.
Impactful contributions:
You will become an expert in Personas platform products and future offerings, and directly inform Personas product roadmap and go-to-market strategy. You'll serve as their technical advisor, helping craft solutions to their business needs by leveraging our platforms capabilities and industry best practices.
Mentorship and growth:
You will receive 1:1 mentorship directly from a member of our post-sales/sales team, allowing you to learn from seasoned professionals and develop the skills needed for a successful career in the tech industry.
Professional development:
Youll build relationships with Personas executives, who are former Square, Dropbox, and Coursera alumni. Persona offers an environment heavily focused on learning and development, with opportunities for career advancement across teams.
What youll bring to Persona
Experience:
You have 13 years of experience in a technical role (e.g., Software Engineer, Forward Deployed Engineer)
Curiosity:
You have a passion for learning and embracing new challenges
Strong interpersonal skills:
You have a genuine desire to provide exceptional customer experiences and contribute to a customers success
Empathy:
You can understand and manage the needs of others, and build an environment where others feel understood
Outstanding verbal and written communication skills:
You can effectively convey complex concepts to different audiences
A growth mindset:
You have a demonstrated love for learning and adaptability to ambiguity. You are eager to give and receive constructive and positive feedback, fostering a collaborative and supportive environment
Willingness to travel:
You are open to traveling up to 15% of the time for customer engagements
Location and Travel This is a full-time position based in our HQ in downtown San Francisco. Our in-office days are Tuesday - Thursday, with the option to work from home on Monday and Friday. Many associates are expected to transition into full-time positions after completing placement. This position may also include up to 15% travel
Benefits and perks Persona offers a wide range of thoughtful and inclusive benefits for this role, including medical, dental, and vision, 3% 401(k) contribution, unlimited PTO, quarterly mental health days, family planning benefits, professional development stipends, wellness benefits, unlimited paid time off, among others. While we believe competitive compensation and benefits are a critical aspect of you deciding to join us, we do hope you consider why our core values and culture are right for you. If youd like to better understand what its like working at Persona, feel free to check out our reviews on
Glassdoor
.
Diversity, equity, inclusion and belonging At Persona, we strive to put diversity and inclusion at the forefront of everything we do, reflecting our core values. Our DEIB Employee Resource Group seeks to build a diverse and inclusive team that fosters an environment where each Personerd feels empowered to bring their unique differences to work and achieve their full innovative potential. Our hope is that by fostering such an environment, we strengthen our business and relationships by putting people first.
We strive to promote a culture that celebrates diversity and inclusiveness regardless of, but not limited to, race, gender, sexual orientation, family status, religion, ethnicity, national origin, physical disability, veteran status, or age.