Pima County
Court Case Management Specialist
Requisition is for two vacant Court Case Management positions. Court Case Management Specialists analyze, coordinate, and perform technical work in support of the Criminal, or Civil and Traffic case management teams. The ideal candidate for this position has good verbal communications skill; skills in time management, organizing, prioritizing, researching, identifying issues, and problem solving; skills in handling complex procedural matters; the ability to work with minimal direction or oversight in a high volume and high performing environment; and excellent teamwork skills. If this sounds like you then we encourage you to apply to join our team. The Court Case Management Specialist provides a variety of customer service, administrative, and clerical support for the Pima County Consolidated Justice Court. The role includes considerable public contact in person and on the telephone, processing, filing, and reporting of case file information from enforcement agencies in accordance with strict Court policies and procedures. Assists the public with filing Pima County Consolidated Justice Court (PCCJC) documents and explaining procedures. Hiring Rate: $17.13 Hourly Duties/Responsibilities: Provide customer service in person, over the telephone, by email, and/or by other technology approved by the court to determine the nature of business, assist the customer, and/or refer the customer to the appropriate division or individual; Receive, process, monitor, and disseminate court documents according to rules, policies, procedures, and statutes ensuring accuracy; Receive and process payments per minimum accounting standards; Follow through on court order completion paperwork to ensure appropriate court timelines are followed; Enter case information into department databases; update case information; research case inquiries to include case information, case status, and disposition; Scan court documents into the court's case management system; Receive court documents; review, verify, and process documents; create case files; Process proofs, certificates, and registration from information received in-person or via the mail; Assist court customers with sensitive issues; Communicate case information effectively to partner agencies; May specialize in an assigned court services function such as the customer service window, information window, small claims, warrants, long forms, domestic violence, default, bonds, motions, garnishments, dispositions, dismissals, orders of protection, etc. (this list is illustrative and not all-inclusive). Minimum Qualifications: High School diploma or equivalent and one year of customer service and/or office experience; OR any equivalent combination of experience, training, and/or education approved by Human Resources. The courts offer the same benefits as those provided to Pima County employees. We offer a competitive benefits package to benefit-eligible employees, which includes medical, dental, life insurance, flexible spending accounts, paid vacation, and sick leave. Some benefits require contributions by employees in addition to contributions made by the employer. Please see the link below for a complete description of the offerings. Retirement Plan participation is mandatory for all eligible employees, to include a mandatory, pre-tax pay deduction. Plan eligibility is determined by many factors including prior plan participation and position eligibility. We offer exceptional benefits: Retirement Plan Vacation, holidays, and sick leave 100% paid parental leave Employer-paid Short-term Disability Tuition Reimbursement Health Wellness discount program Mental and Behavioral Health Benefits Paid Training with Advancement Opportunities Upon yearly anniversary, 56 hours of sick time accrued, less usage, may be rolled over to vacation time. Full-time employees of government organizations may be able to receive student loan forgiveness under the Public Service Loan Forgiveness Program. For more information, click Student Loan Forgiveness | Federal Student Aid.
Requisition is for two vacant Court Case Management positions. Court Case Management Specialists analyze, coordinate, and perform technical work in support of the Criminal, or Civil and Traffic case management teams. The ideal candidate for this position has good verbal communications skill; skills in time management, organizing, prioritizing, researching, identifying issues, and problem solving; skills in handling complex procedural matters; the ability to work with minimal direction or oversight in a high volume and high performing environment; and excellent teamwork skills. If this sounds like you then we encourage you to apply to join our team. The Court Case Management Specialist provides a variety of customer service, administrative, and clerical support for the Pima County Consolidated Justice Court. The role includes considerable public contact in person and on the telephone, processing, filing, and reporting of case file information from enforcement agencies in accordance with strict Court policies and procedures. Assists the public with filing Pima County Consolidated Justice Court (PCCJC) documents and explaining procedures. Hiring Rate: $17.13 Hourly Duties/Responsibilities: Provide customer service in person, over the telephone, by email, and/or by other technology approved by the court to determine the nature of business, assist the customer, and/or refer the customer to the appropriate division or individual; Receive, process, monitor, and disseminate court documents according to rules, policies, procedures, and statutes ensuring accuracy; Receive and process payments per minimum accounting standards; Follow through on court order completion paperwork to ensure appropriate court timelines are followed; Enter case information into department databases; update case information; research case inquiries to include case information, case status, and disposition; Scan court documents into the court's case management system; Receive court documents; review, verify, and process documents; create case files; Process proofs, certificates, and registration from information received in-person or via the mail; Assist court customers with sensitive issues; Communicate case information effectively to partner agencies; May specialize in an assigned court services function such as the customer service window, information window, small claims, warrants, long forms, domestic violence, default, bonds, motions, garnishments, dispositions, dismissals, orders of protection, etc. (this list is illustrative and not all-inclusive). Minimum Qualifications: High School diploma or equivalent and one year of customer service and/or office experience; OR any equivalent combination of experience, training, and/or education approved by Human Resources. The courts offer the same benefits as those provided to Pima County employees. We offer a competitive benefits package to benefit-eligible employees, which includes medical, dental, life insurance, flexible spending accounts, paid vacation, and sick leave. Some benefits require contributions by employees in addition to contributions made by the employer. Please see the link below for a complete description of the offerings. Retirement Plan participation is mandatory for all eligible employees, to include a mandatory, pre-tax pay deduction. Plan eligibility is determined by many factors including prior plan participation and position eligibility. We offer exceptional benefits: Retirement Plan Vacation, holidays, and sick leave 100% paid parental leave Employer-paid Short-term Disability Tuition Reimbursement Health Wellness discount program Mental and Behavioral Health Benefits Paid Training with Advancement Opportunities Upon yearly anniversary, 56 hours of sick time accrued, less usage, may be rolled over to vacation time. Full-time employees of government organizations may be able to receive student loan forgiveness under the Public Service Loan Forgiveness Program. For more information, click Student Loan Forgiveness | Federal Student Aid.